Jessica Geske Email & Phone Number

Responsible for leading the Workforce Management team and facilitating service level achievement and maximizing staff utilization. Supports multiple business units by creating and maintaining all forecasting, scheduling, real-time management and analysis functions provided by the WFM team. Leverages statistics and analytics in tandem with new technology to improve service and support operations. Partners with leadership to develop workforce strategies that align with business and departmental goals.

Duluth, Georgia

Collaborates with senior managers in the development of performance goals and long-term operational plansMaximize efficiency and productivity through extensive process analysis and interdepartmental collaborationSet strategic goals for operational efficiency and increased productivityWork with project managers in the development of financial and budgetary plansAnalyze current operational processes and performance, recommending solutions for improvement where necessaryResponsibilitiesDevelop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiativesDraw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goalsPlan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasksDevise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costsAdhere to the company’s policies and standards, and ensure that laws and regulations are being followedWork closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

Duluth, Georgia, United States

Scheduling meetings with clients to discuss their financial needs and goals.Collecting pertinent client information to provide investment options that align with clients' financial situations.Monitoring market conditions to determine how various changes may impact taxes and client investments.Advising clients on how to apply for mortgages and loans.Developing and sustaining long-term relationships with clients to encourage repeat business and client referrals.Cold-calling potential clients to inform them of the various financial products and services on offer.Suggesting viable solutions to improve clients' financial statuses.Developing in-depth knowledge of our financial products to advise clients accordingly.

Duluth, Georgia, United States

Promptly respond to assist cashiers to meet customer needs quickly and efficientlyConducts meetings and other special events to communicate clear goals to the teamRole models exceptional customer serviceCreates a positive internal and external customer experiencePromotes a culture of honesty and integrityActs as Manager on Duty in adherence with company policy and procedureAddresses immediate customer service issues and provides appropriate coaching to AssociatesExercises discretion regarding customer service policies in order to satisfy customersMaintains proper Associate coverage in service areas for a positive customer experienceEnsures Associates adhere to all operational procedures