Jason Empey Email & Phone Number

Clarksville, Tennessee, United States

• Manages the day-to-day activities of the PC repair business, which has grown into the area’s leading technology-related service.
• Fosters robust relationships with customers and business owners from a variety of industries by delivering exceptional customer service.
• Coordinates with customers to understand their needs; and troubleshoots and resolves various technology-related issues, such as computer repairs, data recovery, and Smart Home installations.
• Drives and improves revenue by 15% YoY while fueling engagement via digital and social media marketing; and manages all of the company’s finances & taxes.
• Garners exceptional feedback including 50+ 5-star reviews on Google and Facebook by delivering consistently unparalleled customer service and support (www.pcfixclarksville.com).

Lebanon, Tennessee, United States

• Built and grew Compu Mobile into a leading technology service provider within the Lebanon area, while managing the company’s day-to-day activities.
• Coordinated with individual customers and businesses to troubleshoot and resolve technology-related issues, ranging from network operations to computer upgrades to data back-up and recovery.
• Promoted quality assurance by producing test procedures for different products; and assembled or repaired desktop computers, laptops, and mobile devices.
• Optimized connectivity and performance by diagnosing issues swiftly, adjusting hardware components, and installing new hardware, software, or upgrades.
• Showcased the ability to distill complex information into easy-to-understand concepts while providing extensive customer training and education.

Nashville, Tennessee, United States

• Guided and directed the daily operations of the IT department for Precision Signworks, a provider of high-impact digital graphics and large-format printing and signage.
• Troubleshot, diagnosed, and repaired a range of printers from small desktop laser printers to large, commercial printers (e.g., HP Scitex Grandjet).
• Enhanced engagement across the social media stratosphere by establishing and maintaining a robust presence across Facebook.
• Maintained accountability for expanding and maintaining the Local Area Network (LAN) as well as other IT and IT-related activities.

Atlanta, Georgia, United States

• Assisted in the day-to-day operations of the store while maintaining accountability for growing sales within the assigned areas, including copy and print, technology, subscriptions, and business services.
• Planned and executed teamwide meetings to discuss the store’s customer-centric mission and objectives while articulating areas of opportunity and incorporating action plans.
• Oversaw the department’s merchandising, operations, and inventory while interacting with customers to ensure satisfaction and issue resolution.
• Drove increases in average order value (AOV) and customer satisfaction across various key areas while assisting with new product launches and product protection and service plans.
• Performed opening and closing procedures including activating and de-activating the store’s alarm system, cash handling, and balancing and reconciling drawers.

Brentwood, Tennessee, United States

• Cultivated a fun, engaging environment for parents and children, as an Associate Manager for Zany Brainy.
• Managed, led, and developed a capable, motivated workforce while ensuring in-store displays and overall culture remained in line with the company’s mission and values.
• Maintained positive sales numbers while communicating employee expectations; and ensured the sales floor remained clean, organized, and well-stocked.
• Interacted with customers directly to ensure shopping experiences were memorable and fulfilling while reporting directly to the Store Manager.

Murfreesboro, Tennessee, United States

El Paso, Texas, United States

Clarksville, Tennessee, United States

San Antonio, Texas Metropolitan Area

AL, Korea, & NY