Jennifer Greean Email & Phone Number

Remote, US

Managing and growing Pinnacle relationships through sales, engagement and technology

Remote, US

• Responsible for developing, implementing, maintaining, and improving strong relationships with our Pinnacle Partners
• Assess trends and opportunities as they relate to our Pinnacle partner's performance
• Project Manage process definition, alignment, and improvement
• Onboarding new relationships
• Work with Marketing on new initiatives and eventsSince 1998, Businessolver has delivered market-changing benefits administration technology supported by an intrinsic responsiveness to client needs. It creates client.

Los Angeles, California, US

• Work with Senior Leadership on initiatives to improve financial performance
• Define deliverables that support business goals in collaboration with senior management and stakeholders
• Coordinate quality, efficient projects and activities to ensure continuous best practices
• Work closely with management and team members on and be an active participant in creating highly efficient and cost effective workflows using Smartsheets
• Update process documentation, work instructions and other tools to support execution
• Track and follow-up on project milestones and deliverables

• Build and maintain three online enrollment platforms through SaaS agreements to custom fit needs of clients
• Work with largest medical, dental, and vision carriers throughout New York State to maintain eligibility of client’s employees with implementation of 834 HIPAA secure file formats and manual entry
• Project manage client payroll file integrations with online enrollment platforms
• Implement Single Sign On where desired
• Develop and supervise staff throughout the year, promoting strengths and diminish weaknesses through the use of the Collaborative Way
• Work closely with senior leadership peers to make strategic business decisions, develop sales strategies and deploy across operations team

• Build and maintain two online enrollment platforms through SaaS agreements to custom fit needs of clients
• Work with largest medical, dental, and vision carriers throughout New York State to maintain eligibility of client’s employees with implementation of 834 HIPAA secure file formats and manual entry
• Project manage client payroll file integrations with online enrollment platforms
• Implement Single Sign On where desired
• Develop and supervise staff throughout the year, promoting strengths and diminish weaknesses through the use of the Collaborative Way
• Work closely with senior leadership peers to make strategic business decisions, develop sales strategies and deploy across operations team

Irvine, CA, US

• Develop and supervise staff throughout the year, promoting strengths and diminish weaknesses
• Measure and monitor staff’s performance through quality control and productivity metrics
• Establish team goals and Key Performance Indicators
• Manage daily interactions with business clients and review production, performance, quality, and service level agreements
• Establish capacity planning throughout the year for the team
• Coordinate workflows and processes for staff onshore and offshore

Irvine, CA, US

• Responsible for 5 disbursement employees and 3 research employees for two clients
• Completed Monthly Management Reports, Variance Memos, Overtime Requests, Dashboards, two weekly meeting agendas, daily reimbursement request
• Handled all client escalated emails and issues and tracking / trending to identify gaps and recurring problems
• Assisted in all employee one on ones and providing routine feedback on production / quality
• Responsible for training all new hires, and assist in interviews

Irvine, CA, US

• Responsible for 3 disbursement employees for two clients
• Completed Monthly Management Reports, Variance Memos, Overtime Requests, Dashboards, two weekly meeting agendas, daily reimbursement request
• Handled all client escalated emails and issues and tracking / trending to identify gaps and recurring problems
• Assisted in all employee one on ones and providing routine feedback on production / quality
• Responsible for training all new hires, and assist in interviews

Irvine, CA, US

• Process up to 30,000 loans daily
• Electronic loan maintenance for automated process of tax payments to specifications of tax offices
• Research delinquencies
• Process stale checks
• Process mapping and improvement for greenbelt Six Sigma project
• Process return and refund checks

Sarasota, FL, US

• Conducted audits on inpatient charts to ensure accuracy and compliance with HIPAA and state regulations
• Maintained paper charts and an electronic record to include discharging, making new charts, filing
• Completed correspondence requests for incoming and outgoing records
• Answered patient phone calls and questions and assisted clinicians/doctors with any other tasks asked, created excel spreadsheets and graphs
• Demographic data entry
• Scheduled appointment log entry

Rochester, New York, US

• Managed staff of 5
• Conducted interviews for potential employees
• Prepared subpoenaed records for court
• Ran clinical audits to ensure accuracy and compliance with HIPAA and state regulations
• Reported deficiencies of billed documents for five behavioral health sites within company
• Pulled appointments for forty-five clinicians, answered patient phone calls and questions and assisted clinicians/doctors with any other tasks asked, created new documents

Rochester, New York, US

• Data entry
• Archive medical records through scanning into electronic record keeping system
• Pull daily schedules for clinical staff
• Maintained paper charts and an electronic record to include discharging, making new charts, filing
• Prepare medical record requests