Justin Frey Email & Phone Number

Irving, Texas, US

Provide worldwide Customer and Dealer support services by investigating, troubleshooting and diagnosing application and technical problems with CAT’s MineStar technology products. Provide interim and restorative corrective actions required to return downed systems to production. Conduct problem investigation and supply permanent resolutions to Customer and.

Switzerland 🇨🇭, CH

• Recruited into the role of Sr. Software Test and Validation Engineer to deliver robust troubleshooting, testing and validation expertise to the company’s new primary staining electro-mechanical product. After.
• Software test and validation in support of multi-year new product release (H&E 600). Conducted software focused exploratory, functional and validation testing on complex electro-mechanical hardware system. Wrote and.
• Assumed test lead responsibilities at a critical juncture and drove project to successful and on-time product releases (V-Connect 1.3 & 1.4). This in turn freed up dependent projects for product completion and release..
• Coalesced extensive product knowledge and process understanding to build and train new systems verification and validation project team adhering to SAFe Agile methodologies. Conducted extensive planning of resources.

Tucson, AZ, US

• Brought in to derive knowledge from electronic medical records data which was used to drive process improvement. This in turn contributed to lowering hospital costs and improve patient care.Key Accomplishments:
• Leveraged data to identify and flag patients who were at a greater risk of experiencing a fall while being cared for in the hospital. This led to a revision of the fall watch protocols and ultimately resulted in a 14%.
• Utilized electronic medical records data to identify returning patients due to a hospital acquired condition. With this data hospital administrators were able to implement revised protocols and caregiver training to.

Tucson, Arizona, US

• Business Communications Graduate Teaching Assistant
• Provided coaching and tutoring to students and assisted with course logisticsBIO5 Institute Internship – Salesforce Project
• Gathered requirements, customized Salesforce application and delivered training to end usersMIS Department Graduate Assistantship – Salesforce Project
• Gathered requirements, customized Salesforce application and delivered training to end users

• Hired to build out and manage a large network attached storage testbed for the software test engineer team. Key Accomplishments:
• Managed test hardware procurement and deployment for globally distributed software test team. Test bed consisted of 42 servers, 6 network attached storage units and 6 switches. Coordinated between architects.

US

• Recruited to oversee software quality assurance efforts for in house mortgage origination and processing system. Coordinated between customers, business and technical analysts, developers, project managers and offshore.
• Streamlined system regression testing to increase test coverage while simultaneously reducing execution time to completion.

Redmond, Washington, US

Brought in to monitor customer interactions between Chinese support engineers and Western customers. Designed and delivered training to address reoccurring deficiencies and conducted follow up monitoring of customer satisfaction scores to assess training effectiveness.

Fort Liberty, NC, US

• Performed maintenance on wheeled vehicles (Humvees, 5 Ton, HEMTT), ribbon bridges and boats.
• Field repaired and/or recovered disabled vehicles
• Performed duties in garrison, on public roads and in simulated tactical environments
• Honorably discharged at completion of enlistment, Rank of Specialist E-4

Master Of Science - Ms, Management Information Systems

Bachelor Of Arts - Ba, Business Administration And Management