Establishes networking environment by designing system configuration; directing system installation;defining, documenting, and enforcing system standards

Identifies database requirements by interviewing users; analyzing department applications, programming,and operations; evaluating existing systems and designing proposed systems.

Confirms project requirements by reviewing program objective, input data, and output requirements withanalyst, supervisor, and client

• Provides assistance, answer queries, logical problem solving approach in resolving customer problems and inquiries for technical and service issues to Frontline TSR trough phone and chat sessions. • Provides approvals, recommendations and solutions for technical and service issues to Frontline TSR trough phone and chat sessions. • Provides advanced troubleshooting techniques to help customers to get back online. • Receive and follow up escalation calls.

• Provides first line voice technical/customer service to clients.• Provide customer satisfaction by effectively handling customer problems through diagnosis and providing of solutions for technical and service issues.• Troubleshoot technical problems, provide step by step instructions and help customers of premier internet service providers get back online

• Responsible in providing efficient technical support in the production line by regularly monitoring and evaluation of machineries, equipment and jigs.• In charge in regular inventory, maintenance, setting-up of machine, minor repair and production equipment• Study line process, machine and material defects and prepares countermeasure reports.• Check machine parameters and troubleshoots any problem.• Prepares daily defects status summary reports.• Prepares monthly inventory of all jigs and equipment.• Update line checklist and parameters.• Assist line engineers in repairing of working jigs and test equipment/machine.• Monitor repair works and evaluates conformance on standard sets.• Perform other related tasks that may be assigned from time to time.