Jose Henriquez, Pmp, Csm Email & Phone Number

Responsible for operational and project management of US and France Finance Royalties portfolio. This includes Roadmap definition, Operation management, Project budgets management (capital and expense), Project’s and operational virtual team management, program planning, Communication management and all other program/project related functions.• Led a key workstream for the Artist Royalty Statements digital delivery service. Website was developed using cutting edge technology that included cloud computing. • Co-led the WMG France Analytics program based on SAP BW technology. This project enabled strategic initiatives as well as enabled Revenue and Royalties analytics for Business decision making.• Performed Strategic Planning and Program Management for System Integration of 10 European countries.• Performed Strategic Planning and Program Management for a Finance Royalty solution for France.• Performed Strategic Planning and Program Management for a Finance Copyright and Mechanical Licensing System Implementation. Program was managed using Agile.

Responsible for delivery and program management of the US Finance Royalties transformational program. This included definition and management of Project’s budget (capital and expense), program management, project’s in-house, outsource and virtual teams management, communication management and all other program/project related functions.• Performed Program Management for the Finance Royalty Transformation Program in the US. This Finance Artist Royalty System is built off of the SAP financials platform.• Co-managed Business Process Re-engineering for the Finance Royalty Transformation Program.• Performed as an active member of the Global IT Leadership and the PMO.• Re-engineered Revenue Processing and reconciliation Business Process by introducing a centralized automated processing.• Defined Global Finance Royalty Roadmap and Global IT Finance Royalty Organization for both Transformation and On-going Operation.• Reduced resolution time for Operational Support tickets to comply with new SLA defined.

Responsible for project management of global projects and ongoing support of North America Finance Royalties applications. This includes Projects budget management, Projects virtual team management, Projects planning, Communication management and all other projects related functions.• Performed Project Management for the Online Finance Royalties Statements Project. This project enabled Artists and Mechanical Royalties statements electronic delivery via a website. This project reduced printing and mailing costs by app. $ 700K yearly worldwide.• Performed on-going support and maintenance of North America Finance Royalties, Mechanical Licensing and Artist Contract Administration Applications.

Responsible for Global Information & Technology strategy definition, Global IT Organization definition, contracts negotiation, planning and managing IT resources worldwide.• Performed Program Management for the SAP (ERP) environment segregation and IT Operations Outsourcing in Brazil. The program was executed with IBM Brazil, SAP Brazil and SAP USA SLO Team.• Implemented IT controls to comply with SOX. This included the implementation of Incident, Change, Release and Configuration Management Policies, Flows and Systems. I participated until piloting Incidents and tested Change Management.• Performed an RFP for the new Global ERP implementation.• Re-defined the Global ERP implementation strategy and plan, as well as defined Global IT Organization. This strategic planning exercise was executed partnering with E&Y NY, SAP USA and two SAP USA System Integrators.

IT Director responsible for managing in-house and outsource/offshore professionals, strategic planning, operational and investment budgets of the IT Royalties Department.• Implemented an IT Royalty offshore system development service in India which improved development team efficiency and reduced overhead costs by app. $ 800K yearly.• Implemented Change and Releasing Management across North America in accordance with ITIL.• Reduced cost of Royalty Business and IT Departments by developing an integrated Finance Copyright Royalty System. This was a large program executed with a team of more than 20 IT specialists and 10 business staff. Project duration was 13 months and expected annual cost savings $ 400K the first two years. Implementation was performed in the US and Canada.• Improved Finance Royalties reporting capability by developing a set of standard reports using Cognos.• Reduced Finance closing time one day by re-engineering business processes, developing and implementing automated interfaces between the Finance Royalty Integrated System and the General Ledger System.• Improved Payments accuracy by developing and implementing automated interfaces between the Royalty Integrated System and Account Payables System.• Defined Road Map for Finance Royalties and Business Operations Applications. This Road Map included five years strategy.

IT Manager responsible for managing internal IT staff as well as external consultants, operational and capital investment budgets and strategic planning of the IT Department.• Reduced IT costs and Improved Sales Department performance by migrating database technology of the Order-to-Cash System. Cost saving $80K annually.• Developed an IT Strategic Plan for Brazil in order to reduce IT costs and improve Business performance.• Improved Business Making Decision process by implementing data analytics Tools for Commercial, Sales Planning and Market Date Staging.• Reduced Finance closing time two days by implementing Microsoft Navision Financials (MS ERP) and re-engineering Finance Business Processes. Performed Program Management from inception to completion.• Reduced local hardware and software maintenance costs by hosting an AS/400 application into the Corporate Data Center. Cost saving $ 20K annually. Performed Program Management from inception to completion.• Managed multiple infrastructure projects including Data Security improvement, design of a modern Data Center, LAN Operating System migrations and migration of LAN/WAN backbone.• Planned the Distribution and Billing BPO. This program included Business Process Re-engineering.

Responsible for managing the IT, Operations and Royalty departments. Responsibilities included planning, developing, implementing and ongoing support of corporate information systems, manufacturing, inventory control, finish goods importation, Artist royalties & Copyright royalties. • Managed Business Operations for Distribution BPO, Finish Goods Import, Inventory Control, Finance Royalty and Copyright for over two years. Achieved saving $ 20K annually by re-engineering Business Process.• Developed Strategic and Operational plan for Venezuela, Colombia, Peru and Ecuador. Cost saving $ 15K annually.• Planned and Implemented Platinum Financial in Venezuela and Colombia (it was set up to control Peru and Ecuador).• Designed and Implemented Distribution – Financial interfaces and Distribution – Royalty & Copyright interfaces.• Designed business procedures in order to import goods effectively. Saving $ 10K annually.• Negotiated Manufacturing and Distribution contracts with domestic and international suppliers. Saving 30K annually.• Managed Company’s distribution Move from the IT and Operations stand points.• Managed Quality Assurance for the EMI Colombia Distribution Move.• Planned and executed Year 2000 Project.• Managed multiple infrastructure projects including Data Security improvement, design of a modern Data Center, LAN Operating System migrations, Migration of the messaging platform, upgrade of the telephony system and migration of LAN/WAN backbone.

Responsible for the team who managed the Telecommunication platform, LAN/WAN, AS/400 & LAN connectivity as well as planning, development, implementation and ongoing support of the corporate Human Resource and Financial Systems.• Participated in the Strategic planning process. This included Telecommunication, Human Resource, Financial, Manufacturing and Distribution areas.• Performed Project Management for the evaluation, Design and Implement of a Telecommunication network for Nabisco Venezuela (about 14 stations). This network was based on Satellite and Microwave technologies.• Evaluated and Chose (RFP) the corporate BI tool for the Marketing department (Oracle Analyzer). Responsible for managing project team.• Interconnected LANs (Novell) & AS/400s, using RUMBA/400 and CLIENT ACCESS. Responsible for managing project team.• Planned, developed, implemented and provided on-going support the Access Control System and Payroll System Interface. Responsible for managing Project Team. Provided one-day saving in weekly payroll close.• Designed, developed, implemented and supported the Corporate Sales Statistic System.• Planned, developed and implemented the Distribution System (BPCS) and Accounting System Interfaces. Reduced two days the monthly accounting close.• Managed and planned the development, implementation and provided on-going support for the Payroll System Interface and Accounting System Interfaces. Provided one-day saving in monthly accounting close.• Planned, designed, developed and implemented the Final Form and Financial Report System Interfaces. Provided one-day saving in the Financial File Transmission from Nabisco Venezuela to Nabisco International (NY).• Evaluated and chose (RFP) corporate Fixed Asset System. Responsible for managing Project Team.

Responsible for planning, developing, implementing and ongoing support of the corporate Human Resource and Financial Systems.

Responsible for technical selling, installing and ongoing support of the Plant Maintenance, Inventory Control and Purchasing Systems.

2011

Mis Specialist. Master & Specialization Program. Ucab., Mis

Business Management Certificate, Business

Mis Engineer, Mis

Activities and Societies: Productivity Group. Oil Group.

Itil Service Management Foundation Framework Certificate, It

Pmp, Project Management

Six Sigma Green Belt - Certificate