Jonathan Hodges Email & Phone Number

Katy, Tx, Us

Katy, Tx, Us

New York, New York, Us

Led comprehensive training and support for agents on repair strategies and processes.Designed, implemented, managed, and scaled a concierge program for make-ready renovations, expanding from a pilot to 12 markets across 7 states.Assumed full ownership of the concierge program, achieving a 92% reduction in concessions per job.Restructured staff into a centralized team, reducing labor costs by 50% while maintaining coverage and capacity as the program scaled.Cultivated strong working relationships with third-party inspection companies, national contractors, and regional vendors to ensure maximum coverage and consistency.Coached, mentored, trained, and managed a team of Renovation Managers to effectively handle the entire process from customer interest to project completion. This included scoping, conducting customer and agent meetings, making repair decisions with positive ROI, reviewing available equity, and managing projects from start to finish.Oversaw and managed the national field operations team, focusing on asset management, risk management, inspections, concierge QA punch walks, and field maintenance at properties.Maintained ownership of all vendor relationships company-wide, ensuring a core group of trusted vendors in each market who consistently delivered above expectations and provided additional support to the concierge team.Handled customer escalations related to the concierge program or unresolved issues from other departments that escalated beyond the regional manager level.Collaborated with the Broker of Record and legal team to resolve disputes and assist with broker-level questions.Worked with the legal team to address mechanics liens and managed all delinquent accounts and collections from the “Pay Later” service, partnering with a vetted collection agency for final attempts.

New York, New York, Us

Analysis and underwriting of residential properties in excess of $2.1B annually. Manage and improve the growth strategy for DFW and HOU markets. Strategicially plan according to forecasted volume to hit KPIs.Build and manage a local operations team of acquisition, renovation and asset management specialists. Drive consistent improvement through ongoing coaching/development using self-created and company built reporting processes with Looker and Salesforce. Set and coach the team on goals, monitor team productivity, and drive workplace and cultural norms that align with Orchard’s company values.Oversee Orchard's home acquisition and disposition process throughout the greater Houston and DFW Metro areas. Drive compliance with listing team on pricing strategy and capital investments.Responsible for evaluating and underwriting prospective homes for purchase; scoping and inspecting all repairs and investments made to homes purchased; pricing and sales decisions. Regular analysis for both company owned and customer owned assets. Acquire and manage a network of third-party vendors to support Orchard’s business operations in the DFW and Houston Metro areas. Responsible for growth of the business in the market. Collaboration with sales, marketing and underwriting/investments to drive growth and profitability for the office.

New York, New York, Us

Launch of the Houston market, including building and managing the local team, market-level profitability, daily operations, reporting, asset and vendor management, renovations, and various duties as needed.Develop and implement the growth strategy and goals in the Houston market. Strategicially plan according to forecasted volume.Build and manage a local operations team of acquisition, renovation and asset management specialists. Drive consistent improvement through ongoing coaching/development using self-created and company built reporting processes with Looker and Salesforce. Set and coach the team on goals, monitor team productivity, and drive workplace and cultural norms that align with Orchard’s company values.Contribute to Orchard's home acquisition and disposition process throughout the greater Houston Metro area.Responsible for evaluating and underwriting prospective homes for purchase; scoping and inspecting all repairs and investments made to homes purchased; pricing and sales decisions. Acquire and manage a network of third-party vendors to support Orchard’s business operations in the Houston Metro area. Responsible for growth of the business in the market. Collaboration with sales, marketing and underwriting/investments to drive growth and profitability for the office.Partner with the Head of Field Operations to ensure all KPI targets are met.

Foster existing relationships with existing client base while increasing sales through referral network.Analyze daily market data using advanced software to identify client opportunities and submit purchasing proposals. Expand brand awareness through networking, client meetings, and marketing. Review marketing data for key focus areas to target approaches with maximum results.

Orlando, Fl, Us

Designed and implemented outside marketing activities including B2B salesManaged up to 80 employees to achieve #1 ranking in guest satisfactionResponsible for initiated training classes and meetings, creating innovative improvement methods, increasing guest count and serviceManaged the development and performance of service staff, improving and maintaining customer satisfaction, and training of new employeesCommunicated daily objectives with staff, motivating and coaching employees to improve performance, creating and building relationships with customers through direct contactDesigned systems which minimized costs by 42% while increasing customer satisfaction by 21% in less than 60 days

Managed the training of teller employees, improving customer service, increasing efficiency of banking operations, and leading new service enhancement ideasResponsible for creating new methods of delivering exceptional service, identifying opportunity areas of improvement, retaining existing accounts, and analyzing branch operations reportsOversaw the reviewing of delinquent accounts and initiating corrective measures with customers, training of employees, communicating with customers, developing new relationships with surrounding businesses, and increasingcustomer base

Ensured high level of customer service upon checkout, increasing front end efficiency, and overseeing front end employees and dutiesResponsible for supervising front end operations, decreasing wait time of customers, initiating contact with all customers, and obtaining positive feedback from customersApproving employee overrides, communicating with customers, raising employee morale through positive coaching, and working various positions as necessary