Lianne Crawford, Ctdp Cip Caib Email & Phone Number

Burnaby, Bc, Ca

Surrey, British Columbia, Canada

Even two years later, this role continues to evolve. It's exciting to think about where we will be in another two!For now, suffice it to say, I am honoured to be part of the Schill team and support the development and growth of our employees.

Burnaby, British Columbia, Canada

Initially seen as a role to help brokers obtain license qualifications, I began by learning about the industry from a broker perspective and the ways training could support the goals of HUB.I spent the majority of my time providing resources and training to managers to develop their leadership skills. Through webinars, boot camps, and workshops, I focused on topics like communication, performance management, and onboarding. I also worked with managers to provide training for their teams… Show more Initially seen as a role to help brokers obtain license qualifications, I began by learning about the industry from a broker perspective and the ways training could support the goals of HUB.I spent the majority of my time providing resources and training to managers to develop their leadership skills. Through webinars, boot camps, and workshops, I focused on topics like communication, performance management, and onboarding. I also worked with managers to provide training for their teams on topics like teamwork, feedback, and change.I built and continually delivered intensive, multi-month programs related to emerging leaders, business writing, and presentation skills. I worked with the T&OD team in our corporate offices to offer additional training opportunities both locally and enterprise-wide.Related to developing and delivering training, I mentored subject matter experts (SMEs) who deliver training to their teams with a goal to ensure consistent, effective training opportunities for all staff. Applying adult learning principles and measuring business results allows the SME to support their team's goals and objectives.Like my past roles, I developed the role to fit the needs of the business. Along with training and mentoring, I provided the tools and resources to help leaders create effective onboarding plans, memorable engagement activities, and education opportunities. I was well-versed in DISC styles and Trimetrix assessments, both for individual career development and team growth. When a new challenge popped up, I took it as a cue to think differently, offer more, and continue to develop myself and others. Show less

Vancouver, Canada Area

Jumping from books to insurance, I took my desire to learn and built a western training department. Serving broker partners in BC and Alberta, I delivered training to support their success. I developed broker-specific soft skill development workshops, I offered informative webinars on Gore products and technology, and I partnered with other insurance businesses to increase knowledge on foundational topics.I built relationships with people from all areas of the industry, not only to… Show more Jumping from books to insurance, I took my desire to learn and built a western training department. Serving broker partners in BC and Alberta, I delivered training to support their success. I developed broker-specific soft skill development workshops, I offered informative webinars on Gore products and technology, and I partnered with other insurance businesses to increase knowledge on foundational topics.I built relationships with people from all areas of the industry, not only to enhance Gore's brand, but also to ensure access to resources for me and our brokers. Show less

Vancouver, Canada Area

As the sole talent development person in Western Canada, I oversaw all training programs from assessment to evaluation for Indigo, Chapters, and Coles.I worked with the 9 regional managers to determine and implement the appropriate learning solutions and strategies in each region. The training included customer service standards, performance conversations, leadership development, technology upgrades, and others.I coordinated with the 280 local managers to ensure the training was… Show more As the sole talent development person in Western Canada, I oversaw all training programs from assessment to evaluation for Indigo, Chapters, and Coles.I worked with the 9 regional managers to determine and implement the appropriate learning solutions and strategies in each region. The training included customer service standards, performance conversations, leadership development, technology upgrades, and others.I coordinated with the 280 local managers to ensure the training was delivered as expected in all 96 stores.I built the training and onboarding structure and resources for new store openings across Canada and successfully led the 7 local initiatives. Show less

Vancouver, Canada Area

Regional ConsultantIncreased sales by 15% year over year and maintained a turn rate double the average in 90 locations.Ensured a dynamic regional book selection in all stores in British Columbia, Saskatchewan, Manitoba and the Yukon under the Chapters, Indigo and Coles brands.Built strong relationships with western publishers and local representatives for national publishers.Worked closely with store leadership teams to fulfill local requests and develop promotional… Show more Regional ConsultantIncreased sales by 15% year over year and maintained a turn rate double the average in 90 locations.Ensured a dynamic regional book selection in all stores in British Columbia, Saskatchewan, Manitoba and the Yukon under the Chapters, Indigo and Coles brands.Built strong relationships with western publishers and local representatives for national publishers.Worked closely with store leadership teams to fulfill local requests and develop promotional opportunities. SAP Specialist (inventory)Supported Western Canadian stores under three brands, to understand and use Indigo’s inventory management system.Through training and support, ensured more rapid fulfillment of core titles. Show less

Vancouver, Canada Area

As the general manager of a flagship store, I created the vision and oversaw the activities required to ensure our success. Working with 60+ staff and a 5 member leadership team, I grew the profitability of the store while driving sales to over $9 million.

Vancouver, Canada Area

Eddie Bauer was my opportunity to support and ensure the success of corporate initiatives. Whether focused on operations or sales, I gained buy-in from staff and tailored the vision to our customers, From closing one location to opening a new location, I was involved in all aspects of the business.

Vancouver, Canada Area

Cip

Dip, Adult Education