Jonathan Linczak

Jonathan Linczak Email and Phone Number

Director of Product Management - Digital Customer Experience @ Insulet Corporation
Cleveland, OH, US
Jonathan Linczak's Location
Chagrin Falls, Ohio, United States, United States
Jonathan Linczak's Contact Details
About Jonathan Linczak

I'm a passionate technology leader with 20+ years of experience focused on helping growing small and medium-sized companies land multi-state and national commercial and government customers. I do this by executing on the things you know you need, but maybe aren't 100% confident you know how to execute just yet:• I mature your security posture through security best practices and compliance with HIPAA, SOC2 Type 1 and Type 2, PCI and HITRUST frameworks in months, not years.• I deliver modern, enterprise-ready cloud and hybrid infrastructures that demanding commercial customers love to see.• I put operational automations in place that enforce these best practices so that you deliver on the best experience possible for your customers at a reduced cost.I’ve been through the rapid build-out and maturity of unique startup companies - not just ones with a simple product to sell direct to a customer, but large-scale, complex integrated systems to support the complexity of modern healthcare operations and the demands of regional and multi-state insurance companies. Meaning, I know what each member in the C-Suite is looking to accomplish, making it easier to collaborate with them to deliver for their needs.I build strong relationships with team members, departments, vendors and customers. By clearly articulating your vision for what the company is after, I rally everyone to deliver in an organized and fun way. I've even coached companies on how to deliver on a One-Page Strategic Plan that succinctly shows the vision and strategy of that company so that everyone is working towards the same goal.Here’s just one of many executive leaders that have endorsed working with me:"When considering the notion of 'playing chess v. checkers', Jon approached his work like a Grand Master. Jon would support Lyn Health by always going above and beyond. His work driving Lyn's IT systems to meet SOC and HITRUST certification was collaborative, supportive, effective, and efficient. In addition, Jon voluntarily took the lead designing a strategic/operating model that enabled the entire organization to participate in the development of Lyn's Strategic and Operating Plan. The business and professional credibility Jon had with his peers, as well as the leadership displayed with his colleagues was beyond reproach and, as such, he continuously improved the business."- Jim Messina, former EVP Sales and Marketing and COO, Premera Blue Cross, now Co-Founder, Seattle Hill Ventures and x4 Capital PartnersReach out any time at jon@exaplan.org or via https://exaplan.org/.

Jonathan Linczak's Current Company Details
Insulet Corporation

Insulet Corporation

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Director of Product Management - Digital Customer Experience
Cleveland, OH, US
Jonathan Linczak Work Experience Details
  • Insulet Corporation
    Director Of Product Management - Digital Customer Experience
    Insulet Corporation
    Cleveland, Oh, Us
  • Hlthx
    Head Of Operations And Chief Administrative Officer
    Hlthx Apr 2024 - Present
    Assumed operations of the company to set itself up for seed/Series A investment by achieving profitability quickly, establishing significant signed contracts that would further increase revenue growth opportunities, deliver care to more people using our innovative advanced primary care model, and reduce complexity in our operations and therefore improve efficiency with a very small but mighty team. Some of the highlights of my work include:• Oversaw the company's operations towards break even, increasing revenue from our care model an average 5.5X over a period of 4 months, being on track to achieve breakeven in operations in just 6 months.• Strategized a new solution for management of telehealth locations to meet government compliance• Coordinated the move to a PEO for the company, saving the company at least 15% over existing administrative/benefit costs and drastically improving benefit offerings for existing and new employees.• Setup operational workflows for accounts payable and receivable to meet accounting requirements.• Setup required training and automated policies for onboarding, annual renewals, including setting up custom training courses in our LMS.• Setup company-wide milestones to meet our investment criteria and coordinated with teams to setup KPIs to monitor for progress towards those milestones• Managed provider and group enrollments with Medicare, Medicaid and payers across many states, as well as licensing needs for providers across those same states• Templated various PEA and other specialized employment agreements into HRIS for streamlined onboarding process• Led and collaborated with various law firms on MSO/PC relationship requirements and contract setup to handle onboarding of new private practices to the MSO relationship• And so much more, including background check automation, Availity management, etc.
  • Hlthx
    Director Of Infrastructure And Support
    Hlthx Jan 2024 - Apr 2024
    Worked closely with the Product & Technology teams to develop strategic direction and operational leadership of infrastructure to meet aggressive contractual obligations for a top 10 insurance company. Developed and executed strategies that align the technology infrastructure with HLTHX's business objectives and overall vision.• Steered operations for the company to streamline and automate processes for onboarding, off-boarding, benefits management, strategic goals for next financing round, entity registrations, and provider credentialing.• Controlled the rollout of compliance with HIPAA within 2 months, SOC2 within 3 months.• Collaborated with product management on rollout of EHR solution integrated with all the necessary services for revenue cycle operations (RCS), patient communication and management, payment collection, Rx and lab ordering, etc. in a secure manner.• Designed and rolled out dual-platform MDM solution for company devices to meet security and privacy best practices.• Delivered new company project management solutions and setup automated ticketing processes for proper documentation. Setup documentation and guides for employee onboarding and troubleshooting. Rolled out employee training services and designed custom training sessions rolled out to all new employees.• Strengthened the security posture of the inherited Microsoft 365 environment, working with world-class security firm to drastically increase security scores and exceeding SOC2 and HIPAA requirements.
  • Swif
    Advisor
    Swif Feb 2024 - Present
    Sunnyvale, California, Us
    Collaborated with the CEO, Growth Officer and development teams to provide business guidance, solutions, network connections, and experiences to company senior leadership to support Swif’s continued growth as a seed-stage startup towards Series A.
  • Exaplan Llc
    Owner
    Exaplan Llc Jun 2023 - Present
    Sole owner and operator of Exaplan LLC, a consultancy focused on startup and small-to-medium sized businesses looking for help in scaling and strengthening their security posture. Some of the recent projects include:• Consulting on security questionnaires, cloud infrastructure diagrams, overall network structure and improvement recommendations to a growing startup company for a large US state government entity• Setup of Tailscale VPN environment for staff and contractors, AWS CDK infrastructure deployment for endpoints and subnet routers, lock down of sensitive PII environments• Setup of Microsoft AutoPilot and Apple Business Manager environments for a growing healthcare startup for zero-touch deployments of devices integrated with HRIS system Rippling• Setup and rollout of Rippling MDM solution for growing AI-based startup company for Windows and Apple devices• Large, detailed and user-friendly documentation write-ups of all work to pass down to teams after project completion in SharePoint and Confluence• Redirection of VPN solution to Perimeter 81, DNS migration for healthcare startup to save costs and reduce administrative overhead
  • Sherwin-Williams
    Senior Innovation Delivery Manager
    Sherwin-Williams Apr 2023 - Jan 2024
    Cleveland, Oh, Us
    Head delivery of technical proof of concept projects on accelerated timeframes. Partner with Director to develop communication of team mission, BHAG, core values, fit with Digital Transformation initiatives within broader IT organization. Evaluate regional innovation labs and head discussions on shared best practices and partnerships to bolster innovative solutions with peer organizations.• Designed and got VP approval for $1M+ AR/VR prototype for new D2C consumer experience to streamline millions in operational expenses, adaptable to other B2B and internal training operations, while bringing in new strategic vendors to the organization.• Collaborate with researchers to establish framework for on-going research and how that informs on-going proof of concept delivery.• Develop framework for functional requirements for software vendor solutions and enterprise evaluation criteria.• Partner with Director-level positions within corporate IT to establish onboarding best practices for SaaS and private cloud vendors.• Lead delivery of proof of concept to streamline timeline of ProBuy sales process across multiple teams in national paint stores by 50%.• Research and deliver findings on the benefits of platform engineering and the possibility of proof of concept with digital partners.• Collaborate with digital leaders on sandbox development and testing of generative AI modeling using private OpenAI resources within Azure private cloud environment.
  • Lyn Health
    Director Of Information Technology
    Lyn Health Feb 2022 - Apr 2023
    Control end-to-end data projects, security and infrastructure projects within time and budgetary constraints while promoting to Director of IT from Manager. Supported requirements for onboarding of regional insurance company contract for multi-chronic patient primary care with potential for up to 2.5M member population at conservative $45M annually. Evaluate and analyze the gaps in infrastructure and deliver corrective solutions to accomplish complex security goals within a short time. Guarantee security and scalability across multiple teams by developing AWS cloud infrastructure. Utilize GitHub Actions and self-hosted runners for CI/CD, ECS services, Terraform, and data lakehouse architectures. Maintain support operations and clinical staff with ticketing systems, VoIP phone systems, and email marketing automation systems. Assess and meet employees’ requirements with Mac management for a smooth flow of operational processes. Foster a secure environment for employees by providing security training to all employees.Highlights of accomplishments in this role include:• Steered various activities of the IT department, such as monitoring infrastructure, leading an engineering team of full-stack developers, tracking the performance of data engineers, and ensuring compliance by managing the HIPAA and SOC II compliance programs.• Configured ECS clusters, RDS clusters, RedShift clusters, data orchestration with Airflow, and data architecture design.• Managed security via Security Hub, GuardDuty, Inspector, Config, and CloudWatch, administered systems through Terraform and Systems Manager, and offered backup services using Backup and other AWS tools.• Established a new 19-account AWS organization and executed a plan for DR/BC buildout to minimize costs through the development and utilization of Terraform.
  • Truth For Life With Alistair Begg
    It Manager, Acting Cto
    Truth For Life With Alistair Begg Dec 2014 - Dec 2021
    Cleveland, Oh, Us
    Headed four direct reports and multiple strategic vendors with a $400K per annum budget. Achieved maximum customer satisfaction and retention by offering same-day shipping to customers as compared to three days. Utilized in-house control and reporting capabilities to measure KPIs. Supervised routine operations, such as account management, donation and order management, shipping and fulfillment, media contract management, financial reconciliation, and mail processing while upgrading the donor management system and automating organizational functions. Contributed to increase of donors, minimized support calls for the in-house call center, and added valuable data to KPI reporting by monitoring the team in the integration of the donor management system with the online website and account management system for online self-service. Nurtured relationships with service vendors, support contracts, and large and small development organizations.Highlights of accomplishments in this role include:• Integrated information technology in the architecturally focused building to coordinate scalable infrastructure for future.• Improved cost efficiency by transforming the in-house call center and all voice solutions to VoIP/SIP trunk solutions.• Maximized security by improving infrastructure’s security baselines for domain controllers, servers, workstations, and users and implementing a full-network segmentation project. • Enabled organization to ensure PCI compliance by leveraging well-known and highly respected third-party assessors and security organizations for validation
  • Health Data & Management Solutions (Hdms)
    Sr. Director, Health Plan Services
    Health Data & Management Solutions (Hdms) Mar 2009 - Dec 2014
    Chicago, Illinois, Us
    Oversaw 60% of the company’s revenue and managed the company’s largest client by collaborating with the executive director and senior leadership. Delivered company-wide transferrable product solutions and governed projects impacting $15M revenue annually to support three largest national clients for HDMS, including Health Care Service Corporation (HCSC), Blue Cross Blue Shield of Michigan (BCBS), and Highmark. Coordinated technical solutions/applications to collect data and conduct cross-analysis for customized reporting within the health insurance industry while partnering with the client Executive Team. Revamped monthly DART reporting process, achieving compliance within two months and yielding long-term success.Highlights of accomplishments in this role include:• Launched high-profile product Agile Arrow, a custom application to customize reporting from non-traditional data and implemented a user-friendly web interface and a palette of offerings.• Promoted to Senior Director in 2012 from Application Development Manager by administering accounts and product lines. • Translated customers’ requirements into actual products and business solutions, increasing client base from 9M to 15M.• Established high-profile Blue Distinction Center (BDC) to evaluate the product for BCBS, monitor selected regions, and drive quality of care for 1500+ designated sites for complex surgical procedures.
  • Tmx Communications
    Lead Front-End Developer
    Tmx Communications Sep 2008 - Mar 2009
    Chaired the Front-End Development Strategy Group to control top-tiered client portfolios, including LG, Sony, Health Market Sciences (HMS), Haven Music, and AstraZeneca. Executed front-end development strategy from initiation to completion by engaging with back-end teams for the timely launching of products.Highlights of accomplishments in this role include:• Aided in a seamless flow of operational processes by realizing Standard Development Practices across the company. • Supervised the Haven Music project by launching the e-commerce website to boost and promote awareness in seven days.• Gained technical proficiencies in HTML, CSS, JavaScript, jQuery, and .NET Content Management Systems (CMS) integration.
  • Sherwin Williams
    Lead, Intranet Services Development Team
    Sherwin Williams Apr 2008 - Sep 2008
    Cleveland, Oh, Us
    Built websites internal to the organization by playing an integral role in Internal Service Management Group while mentoring a team of three developers to create new web products for the HR department. Designed a website to support the personal career advancement of 50K+ employees by planning business requirements with HR Director.Highlights of accomplishments in this role include:• Launched a career-advancing website by serving multiple roles, such as Project Manager, Front-End Developer, Information Architect, and Usability Expert.• Succeeded in synchronizing change/resolution requests for 20+ internal applications on aggressive timelines.
  • Sherwin Williams
    Lead Front End Web Developer
    Sherwin Williams Sep 2005 - Apr 2008
    Cleveland, Oh, Us
    Redesigned top brands, including Sherwin-Williams (sherwin.com), Krylon, Krylon Industrial, HGTV Dream Home, and Colors of America by leading all front-end development processes. Offered website solutions for higher efficacy, maintenance, and visibility by strategically transforming creative designer vision.Highlights of accomplishments in this role include:• Maximized operational effectiveness by developing front-end standards for the team, including HTML, CSS, JavaScript (with jQuery), and Serena Collage CMS.
  • Hiram College
    Webmaster
    Hiram College Jul 2003 - Sep 2005
    Hiram, Oh, Us
    Tasked to redesign the infrastructure of 15 external websites and maintain 50 departmental websites for the college; including Hiram Home Page, Admissions, Academics, Athletics, and Alumni & Giving.- Designed the infrastructure for a highly accessible environment for both user and administration through a customized content management system. - Spearheaded the Lenya project for Hiram College, forging a partnership with MIT; later recognized by WaSP, Web Standards Project, as a leader of web standards for 2005.- Awarded the dual honor of ‘Best of Track’ and ‘Best of Conference’ at the 2005 HighEdWeb Conference for the Lenya integration initiative.- Installed and configured Linux systems, Apache, MySQL, HTML/CSS/JavaScript.
  • Global Exchange Services
    Unix Technical Analyst
    Global Exchange Services Jun 2000 - Jul 2003
    Gaithersburg, Md, Us
    Responsible for all installs, maintenance, and applications for the 24-hr operation supporting hardware and software on Unix and Linux servers for all B2B clientele. - Developed the Request Tracker application for clients; a fluid ticket system allowing for transferable knowledge through shift / personnel changes. - Facilitated network planning by building a full AutoCAD location finder for inventory tracking in a 100,000 sq. ft. facility.

Jonathan Linczak Skills

Css Project Management Javascript Business Intelligence User Experience Sql Jquery Html Product Management Databases Unix Mysql Web Development Linux Strategy Xml Php E Commerce Information Architecture Ajax Web Design User Interface Design Usability Accessibility Documentation Practices Solution Architecture Oracle Requirements Gathering Mobile Applications Technology Solutions

Jonathan Linczak Education Details

  • The Ohio State University
    The Ohio State University
    Computer And Electrical Engineering

Frequently Asked Questions about Jonathan Linczak

What company does Jonathan Linczak work for?

Jonathan Linczak works for Insulet Corporation

What is Jonathan Linczak's role at the current company?

Jonathan Linczak's current role is Director of Product Management - Digital Customer Experience.

What is Jonathan Linczak's email address?

Jonathan Linczak's email address is jl****@****ife.org

What is Jonathan Linczak's direct phone number?

Jonathan Linczak's direct phone number is +133024*****

What schools did Jonathan Linczak attend?

Jonathan Linczak attended The Ohio State University.

What skills is Jonathan Linczak known for?

Jonathan Linczak has skills like Css, Project Management, Javascript, Business Intelligence, User Experience, Sql, Jquery, Html, Product Management, Databases, Unix, Mysql.

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