James Littlejohn Email & Phone Number

Fort Myers, Florida, Us

As a dedicated IT leader at Elite DNA Behavioral Health in Fort Myers, Florida, I am proud to be part of a team working relentlessly to make affordable mental healthcare accessible to patients across Florida. My approach to leadership is built on compassion, a commitment to exceptional customer service, and unwavering honesty. In my role, I contribute to the organization’s mission by ensuring robust and secure IT infrastructure that supports the delivery of quality mental healthcare services. I believe in fostering a culture of trust and transparency, both within my team and in our interactions with patients and partners. Together, we’re making a positive impact on the lives of individuals seeking the support they deserve.

Fort Myers, Florida, Us

• Oversee IT operation of 120+ provider offices across Florida• Responsible for aligning and streamlining IT Department operations• Plans, coordinates and directs IT daily activities and operations in a results driven fashion.• Consistently demonstrates/models superb customer service skills across the organization.• Manages a team of field technicians• Maintenance of planned and active IT projects to include business requirements, work plans, planned delivery milestones, allocated resources, and issues, with regular status reporting status to senior management.• Bench marking, analysis, reporting, and recommending improvements to IT operational delivery processes.• Conduct training sessions with team on various software/hardware systems and tools

Fort Myers, Florida, Us

• Lead technician Southwest Florida market supporting 2 technicians and 30+ medical offices• VoIP system administrator ◦ Utilized Sangoma/Star2Star Unified Communications business phone system ◦ Internal escalation point for all phone related matters ◦ Primary point of contact to SouthTech ◦ Conducted training with staff on system basics and troubleshooting ◦ Worked with our Patient Connection Center with implementation of a soft phone system• Install/repair IT equipment including desktops, laptops, scanners, printers, credit card devices along with various pieces of medical equipment such as EKG devices, Holter monitors and lab analyzers• Install and support various software packages and web applications ◦ Microsoft O365, OneNote, Teams, GotoMeeting ◦ Nuance Dragon Medical One, Athena Healthnet EMR ◦ Smartdeploy, Kaseya VSA, MaaS 360, KACE, Kaseya BMS • Mentor to fellow technicians

• Administration, monitoring, and troubleshooting of Local Area Network (LAN), resulting in optimum performance and minimum downtime • Administrate Windows Server Environment with Active Directory• Designed and implemented network infrastructure with Cisco devices.• Provide guidance and resolution of IT issues for staff and management. • Research and procure hardware/software to improve proficiency• Increased productivity by 40% of our Tumor Registry by restructuring methods of receiving and processing data from 7 member hospitals • Responsible for maintaining confidentiality and following the established guidelines for protected health care information (HIPPA) • Creation and implemention of Policies and Procedures for data security• Provide training in system standards and procedures• Created and instituted electronic data backup for loss prevention of information.• Researched , evaluated and implement security measures for computer or information systems.• Managed documentation of network-related operational activities and tasks.

Us

Started an implementation process to establish a centralized GIS database system for the Lackawanna County Regional Planning Commission, Developing a geospatial database in a Windows environment that utilized ArcInfo, Develop and maintain an access database for a local county watershed analysis

Us

• Development and implementation of an enterprise-wide GIS System • Instituted an implementation process to establish a centralized GIS database system for the Lackawanna County Regional Planning Commission (LCRPC) • Optimized needs assessments for multiple clients • Trained employees on various systems including ESRI products and MS Access• Developed a geospatial database in a Windows environment that utilizing ArcInfo and ArcView

Computer Science

Diploma