Jessica K. Email & Phone Number

Lehighton, PA

Responsible for assisting consumer and business customers with financial transactions (deposits, withdrawals, transfers, payments, foreign currency order & exchange, etc.). Provide excellent and efficient customer service while suggesting options to positively enhance a customer's financial experience. Introduce products and services such as mobile app.

Palmerton, PA

Responsible for all aspects of accounting including invoicing, collections, payment applications, banking, budgeting, payroll, etc. Create all business correspondence including marketing materials, social media posts, and customer letters. Pick up/deliver auto parts to customers accurately and without damaging. Typical value of cargo transported daily.

Bethlehem, PA

Trained team members in various levels of curricula including new-hire, refresher, process, products, systems, customer experience, & leadership. Supported business partners & peers through one on one & group coaching to assist in the learning of new skills & assist with product management. Recommend modifications to instructional designers to keep course.

Bethlehem, Pennsylvania

Responsible for leading a team of approximately 20 phone bankers to provide excellent customer service while actively offering financial solutions that will benefit our customers. Training and development in areas of operations, compliance, quality assurance, customer loyalty, and quality sales. Quality assurance monitoring, compliance audits, and.

Bethlehem, PA

Responsible for the performance of a team of collectors working a portfolio of delinquent consumer auto finance loans 31+ days past due. Distributing assignments from our portfolio, training and development of collectors, quality assurance monitoring, and handling escalated customer issues. Responsibilities also included monthly and annual performance.

High value commercial collections (third party) for Dell Financial Services. Responsible for resolving complex issues including misapplied payments and customer disputes. Collected on highest value portfolio and maintained ongoing relationship with customers to fully resolve delinquency issues. Reported on progress directly to leadership in continued.