Jaime Klopfer, Des Email & Phone Number

Fairfax, VA, US

Bethesda, Maryland, United States

Alexandria, Virginia, United States

• Work closely with colleagues to coordinate the development and day-to-day implementation of ASCO meeting planning, including education and scientific programs.
• Support all aspects of the planning processes and program development for assigned meetings, including scheduling and running select conference calls in the development of educational and scientific content, follow-up.
• Coordinate communication, including accurately preparing and distributing committee and faculty correspondence, responding to inquiries, producing meeting minutes, coordinating travel and housing, and assisting in.
• Provide onsite support at designated ASCO meetings, including preparing documents and disseminating onsite details to committee members, faculty, and abstract presenters, and providing staff support in the Faculty.
• Provide exemplary customer service across meetings via e-mail and phone to ensure adherence to expected quality and defined timelines for the highest level of customer service with abstract presenters and faculty.
• Maintain and provide support for data entry, websites, the Merit Award program, meeting applications, digital file management, marketing materials, and meeting publications with colleague support and supervisor review.

Alexandria, Virginia, United States

• Assist with logistical arrangements for onsite committee meetings and outside rental meetings, held in the conference center
• Assist with planning of special events at Annual Meeting
• Accurately process and track all invoices and contracts for onsite meetings
• Provide housing support for all On Site Meetings and Transient Hotel Reservations
• Work with the Program Manager to develop best-practices policies and procedures for the conference center and committee meetings

Orlando, Florida Area

• Collaborates with Disney Destinations, Sales & Marketing teams at Walt Disney World, Disneyland, and Aulani, Disney Resort & Spas to fulfill reservations for events that showcase the Disney Brand.
• Support events for key partners (such as Resort Sales, Disney Institute, and Merchandise) by providing a "one stop" service for their attendees.

Washington D.C. Metro Area

• Plan the exhibitor and vendor participation registration, confirmation, and space assignment process.
• Research and recruit exhibitors and vendors appropriate for the event.
• Design the load-in and load-out schedule, and work individually with each client to ensure they have all of the materials and information they need for success.
• Work with the area hotels to develop room rates and packages for clients.
• Closely communicate and work with event sponsors with exhibit spaces to insure positive ROI outcomes.
• Manage the load-in process and supervise the exhibitor/vendor parking lot staff and their private admission gate.

Washington D.C. Metro Area

• Assist in the planning and coordination of the 1,000+ volunteers and leadership team.
• Provide data entry and other administrative responsibilities related to the volunteer program.
• Co-coordination of the post-event volunteer survey, volunteer appreciation letters and volunteer prize raffle.
• Collaborate with the Program and Creative Director in developing new program ideas.
• Provide assistance with social media/ outreach and general operations material preparation (logistics chart, signs, permits, maps and contracts).

Washington D.C. Metro Area

• Perform site inspections with meeting planners and event services.
• Interface with event registration system and event app including running reports, employer follow up and doing research as needed.
• Arrange for room reservations on campus.
• Recruit and train event volunteers
• Submit food and beverage authorization, ordering and supervision.
• Prepare materials for the events – including name tags, programs, certificates etc.

Washington D.C. Metro Area

• Initiated service consultations to determine the customer’s preferences and buying/service needs; explain and demonstrated use of cosmetics through actual application.
• Partnered with Sales Manager and Counter Manager to identify business driving opportunities.
• Developed a repeat-business customer base in order to regularly communicate upcoming events and new merchandise to increase incremental sales.
• Provided an exceptional customer experience by ensuring the customer is always the priority.
• Participated in pre-selling and sales driving events as well as processing damages, testers, and return to vendors (RTVs).

Washington D.C. Metro Area

• Ensured the store was properly opened and closed following company procedures.
• Confirmed correct deposit slips, spreadsheets, envelops and deposit bags.
• Supervised employees to complete tasks and achieve goals in the absence of store management.

Washington D.C. Metro Area

• Supported Disney Store Mission by “Creating Magical Moments for Guests of all Ages”.
• Contributed to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience.
• Assisted Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com.
• Consistently treated all Guests and Cast Members with respect and contributed to a positive work environment.
• Performed cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service.

Orlando, Florida Area

• Delivered exceptional customer service daily in a fast pace, diverse environment.
• Successfully managed multiple tasks and worked well under pressure at Epcot's International Food & Wine Festival.
• Recognized by leadership for excellent customer service.
• Successfully completed multiple training courses including professional development courses.

Bachelor Of Science (B.S.), Tourism And Event Management, 3.63

Activities and Societies: Eta Sigma Delta - International Hospitality Management SocietyDean's List Cum Laude

Associate Of Science (A.S.), General Studies, 3.4

Activities and Societies: National Society of Minorities in HospitalityPresidential Scholar Dean's List