Business Process Analyst
CurrentSelf-Directed – capable of interpreting complex instructions and their relevance to the work assignment, and acts upon instruction to complete an assignment. Ask questions to clarify unclear directions.Critical and Analytical Thinking – critically reviews, analyzes, synthesizes, compares and interprets information. Draws conclusions from relevant and/or missing information. Tests possible hypotheses to ensure the problem is correctly diagnosed and the best solution is found.• Analyzes business and automated system processes, and recommends system efficiencies. Proactivelyidentifies improvement opportunities for systems and business processes at the department level.Managing Change – requires an individual to clearly describe changes in advance to all who will be affected and what employees should expect during the change implementation. Helps the team understand how the benefits of change on achieving key organizational goals, priorities, and values. Encourages the expression and discussion of questions or concerns and answers questions thoughtfully, accurately, and as quickly as possible. Helps staff to define a reasonable action plan to deal effectively with change. Provides frequent and appropriate updates on progress, successes and challenges of change efforts.• Oversees change management for department peers, including assessing change readiness andpreparing plans to guide stakeholders through change.• Provides subject matter expertise, mentoring, support and collaboration to the department and external customers.
