Business Analysis and Project Management utilizing my extensive background in Information Technology, Unemployment Insurance, and Workforce Development programs.

The nation's leading provider of software solutions for workforce development. Over 20 years’ of excellence in project management, information technology, leadership, and business operations experience. Full software development lifecycle project management including post-go-live customer project and product support. Project management for Workforce Development programs including (but not limited to) the Workforce Innovation and Opportunity Act, Unemployment Insurance, Vocational Rehabilitation, and Work Opportunity Tax Credit.

• Managed diverse technology and business projects, adeptly conducting comprehensive business analysis and meticulous requirements gathering to ensure successful project outcomes.• Played a pivotal role in crafting the Information Technology Business Case for Wyoming’s Unemployment Insurance modernization project, ensuring alignment with strategic objectives and facilitating decision-making processes.• Developed and consistently updated the State of Wyoming Unemployment Insurance Dashboard, offering transparent insights into benefit utilization and trends throughout the COVID-19 pandemic to inform government officials and the public alike.• Successfully managed the implementation and compliance of federal reporting requirements under the Workforce Innovation and Opportunity Act, ensuring accurate and timely submission of all mandated reports to federal agencies.• Effectively orchestrated the coordination and development of the inaugural Workforce Innovation and Opportunity Act (WIOA) combined state plan for Wyoming, facilitating collaboration among multiple stakeholders to achieve alignment with federal guidelines and state priorities.

Oversee the daily operations of fiscal and clerical teams, ensuring smooth functionality and adherence to organizational standards. Successfully secured and managed two federal OSHA grants totaling over $500,000, overseeing all aspects from application to reporting. Spearhead process improvement initiatives, enhancing efficiency in time sheet reporting, travel requests, reimbursements, and fiscal reporting. Played a pivotal role in rewriting state OSHA rules for promulgation, ensuring compliance with regulatory standards. Conduct comprehensive performance appraisals and make strategic staffing decisions, including performance management, coaching, hiring, and termination.

Orchestrated the conception, execution, and rollout of the Agency's comprehensive technology strategic plan, driving innovation and alignment with organizational objectives. Oversaw the operational facets of the Unemployment Insurance IT Division, ensuring seamless functionality and adherence to industry best practices. Maintained strict oversight of the IT budget, optimizing resource allocation and fostering fiscal responsibility. Spearheaded the drafting and implementation of numerous agency-wide IT policies, fortifying cybersecurity protocols and streamlining operational procedures. Actively contributed to the state IT governance board, shaping strategic directives and fostering collaboration across departments. Directed the provision of technology and remote support services for 21 field offices, enhancing operational efficiency and ensuring seamless connectivity. Conducted thorough performance appraisals and made strategic staffing decisions, encompassing performance management, coaching, hiring, and terminations.

Oversee the daily operations of the Agency's help desk, systems/server, database, and development teams, ensuring seamless functionality and adherence to operational standards. Conduct comprehensive performance appraisals and make strategic staffing decisions, including performance management, coaching, recruitment, and personnel actions.

Deliver comprehensive end-user help desk support services, offering timely and effective assistance to resolve technical issues and optimize user experience. Strategically plan, implement, and oversee server and network device installations and management, ensuring robust infrastructure to support organizational needs.