• Designed and assessed library instruction on information literacy, research strategies, software skills, and other topics in a variety of formats: in-person, self-paced, and online stream.• Provided in-person and virtual (via email, phone, and live chat) research assistance and support for library tools and software to faculty, staff, students, and the public.• Supported research and collection development in assigned subject areas: Engineering, Engineering Technology, Physics, and Chemistry & Biochemistry.• Supervised, trained, and hired three student workers.

• Designed and assessed library instruction on information literacy, research strategies, software skills, and other topics in a variety of formats: in-person, self-paced, and online stream.• Provided in-person and virtual (via email, phone, and live chat) research assistance and support for library tools and software to faculty, staff, students, and the public.• Supported research and collection development in Engineering Technology.• Supervised, trained, and hired up to eight student workers.

• Instructed students, faculty, and public on finding and evaluating print and digital resources, including a variety of databases.• Provided virtual (email, online chat) and in-person reference and other public services.• Managed library’s social media presence via blog, Twitter account, and Facebook page.• Planned and taught “Research Methods in Engineering” class for students.• Designed, developed, and updated online tutorials and maintained library’s website.• Assisted users in searching patent databases as a service of a Federal Patent Depository library.• Supervised student workers on Saturdays.

• Selected and cataloged images for digital image repository used by faculty and students. • Scanned images from slides and books into a digital format and processed them using Photoshop.

Answered reference questions for students, faculty, and public in person and on the telephone.

• Answered reference questions in person and on the telephone. • Processed Interlibrary Loan requests.

• Proofread and edited press releases for newswire distribution.• Provided customer service and advised clients on best practices on the telephone and via email.

• Proofread and edited stories, and wrote headlines and photo captions.• Paginated section covers, including 1A and Sports, and inside content throughout the newspaper.

• Mentored and trained new writers in basics of newspaper story writing.• Wrote editorial columns as part of newspaper’s Editorial Board.• As Copy Desk Chief, hired, supervised, and managed copy desk consisting of nine copy editors.