Jordan L. Email & Phone Number

Poughkeepsie, New York, United States

Network Expertise: Proficient in installing, repairing, and maintaining network fiber optic cables, Ethernet cables, and various cabling systems, ensuring seamless connectivity.Collaborative Team Player: Known for maintaining positive relationships with colleagues and management, enhancing teamwork and communication.Requirements Analysis: Worked closely with stakeholders to define system requirements, ensuring alignment with organizational goals.Maintenance and Documentation: Executed preventive, predictive, and corrective maintenance, maintaining detailed logs of operations for reference.Process Documentation: Documented processes and maintained event logs, facilitating consistency in responses and team operations.Project Management: Planned, implemented, and integrated system-oriented projects, providing regular updates to upper management.Client Communication: Effectively communicated with clients to understand their system requirements, providing tailored solutions.Infrastructure Development: Oversaw network infrastructure, including virtual products, to meet evolving technology needs.User Training: Conducted training sessions for team members and users, enhancing productivity through technology adoption.Technical Support: Performed on-site technical support, diagnosing and resolving issues using documented procedures and checklists.Server and Hardware Management: Installed, configured, and tested servers, workstations, software, and peripherals, ensuring optimal operations.Performance Monitoring: Monitored network and telephony devices, conducted scheduled maintenance during non-peak hours, and optimized infrastructure performance.My career showcases expertise in network infrastructure, cybersecurity, and collaborative teamwork, contributing to organizational success.

Poughkeepsie, New York, United States

Network Expertise: Proficient in installing, repairing, and maintaining network fiber optic cables, Ethernet cables, and various cabling systems, ensuring seamless connectivity.Collaborative Team Player: Known for maintaining positive relationships with colleagues and management, enhancing teamwork and communication.Requirements Analysis: Worked closely with stakeholders to define system requirements, ensuring alignment with organizational goals.Maintenance and Documentation: Executed preventive, predictive, and corrective maintenance, maintaining detailed logs of operations for reference.Process Documentation: Documented processes and maintained event logs, facilitating consistency in responses and team operations.Project Management: Planned, implemented, and integrated system-oriented projects, providing regular updates to upper management.Client Communication: Effectively communicated with clients to understand their system requirements, providing tailored solutions.Infrastructure Development: Oversaw network infrastructure, including virtual products, to meet evolving technology needs.User Training: Conducted training sessions for team members and users, enhancing productivity through technology adoption.Technical Support: Performed on-site technical support, diagnosing and resolving issues using documented procedures and checklists.Server and Hardware Management: Installed, configured, and tested servers, workstations, software, and peripherals, ensuring optimal operations.Performance Monitoring: Monitored network and telephony devices, conducted scheduled maintenance during non-peak hours, and optimized infrastructure performance.My career showcases expertise in network infrastructure, cybersecurity, and collaborative teamwork, contributing to organizational success.

Poughkeepsie, New York, United States

• Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.• Maintained positive working relationship with fellow staff and management.• Conferred with staff, users and management to establish requirements for new systems or modifications.• Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.• Maintained detailed logs of installation, repair and updating services.• Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.• Documented processes and kept event logs in IAuditor.• Planned, implemented and integrated updated system-oriented projects.• Provided status updates to keep upper management informed and to reach goals.• Communicated with clients to understand system requirements.• Recorded systems information and documented design specifications and installation instructions.• Built and oversaw network infrastructure comprised of various virtual products.• Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.• Laid out cabling plans and ran through buildings to desired locations.• Trained team members and users in newly implemented and emerging technology to enhance business productivity.• Performed variety of clerical and administrative duties pertaining to on-site support.• Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.• Installed, configured and tested new servers, workstations, software and peripherals.• Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.

Piscataway, New Jersey, United States

• Maintained strong pipeline of corporate clients by collaborating closely with partners.• Devised reports and visualizations to present requested data in sleek format.• Created conceptual, logical and physical data models for use in different business areas.• Trained non-technical users and answered technical support questions.• Performed inventory cycle counting and identified discrepancies.• Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.

Rye, New York, United States

• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.• Monitored construction tasks to meet tight schedules and complete projects on time.• Displayed strong telephone etiquette, effectively handling difficult calls.• Prioritized and assigned tasks to successfully direct workforce in constantly changing environment.• Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.• Monitored operations and reviewed records and metrics to understand company performance.• Worked closely with human resources to support employee management and organizational planning.• Responded to customer issues to provide immediate resolution and improve retention.• Recruited, trained and supervised IT department staff.

Ossining, New York, United States

• Analyzed workflows and established priorities for daily operations.• Maintained knowledge of advances in information technology systems and applications.• Provided company users with tech support for IT problems and account maintenance.• Troubleshot systems to determine appropriate resolution for reported problems with usage.• Updated logs and computer records with latest customer and job details.• Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.• Updated logs and job reports for completed and pending service calls at shift end.• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Remote

• Used remote login tools to assist clients with technical and product questions.• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.• Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.• Assisted customer in understanding products, components and systems using technical demonstration.• Documented customer complaints and inquiries for use in technical documentation and bug tracking.• Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.• Monitored support activity trends to create problem resolution and solution reports.• Handled customer service issues by providing guidance or escalating for advanced support.• Guided customers through common phone hardware and software configurations to maximize service functionality.

Certificate, Cybersecurity

Associate Of Arts And Sciences - Aas, Cybersecurity

Bachelor Of Applied Science - Basc, Cybersecurity Engineering

Credit Hours