Jonathan Lopez-Rybak Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

Miami, Florida, United States

While in this position, I supervised all aspects of front office operations, including leading customer service staff, store support, pricing, reconciliation, team governance, and reporting to assert seamless and productive day-to-day workflow. I also performed overrides by working collaboratively with cashiers and customers to resolve any issues, conflicts, and discrepancies. In addition, I managed monetary-related duties across the entire store, including budgets and expenses. I monitored daily performance to assure that the store was operating within the established budget. To ensure productivity and service quality standards, I guided cashiers and customer service representatives by providing training and ongoing coaching.

Miami, Florida, United States

As a Cashier, I played an integral role in accommodating customer needs. To create optimal experiences, I provided a timely response to inquiries, recommended items, and processed exchanges/refunds. I preserved the orderly store appearance by restocking shelves with the right products and arranging product displays. Moreover, I managed customer transactions using cash registers by scanning items, collecting payments, and issuing receipts according to company policies. I maintained accurate cash handling, preventing losses and optimizing store profitability.

Doral, Fl

In my role, I oversaw the casino play within Holland America, Princess, and Carnival Cruises to guarantee appropriate compliance with all applicable federal and state regulations, safeguarding company reputation. I also monitored and assessed day-to-day activities by performing background checks and KYC procedures. By reviewing client account activities and financial transactions, I was able to determine the potential risks of money laundering. In collaboration with the upper management team, I ensured that all data within the systems were accurate, payoffs were handled correctly, and conflicts between dealers and players were resolved promptly. Furthermore, I designed and delivered new training programs to ship staff on AML procedures, policies, and best practices, resulting in enhanced knowledge and efficiency.

Doral, Fl

Having served as a Teller, I furnished exemplary customer services by assisting members with various transactions, including cashing checks, processing loan payments, deposits, and withdrawals, and opening new accounts. To maintain 100% accurate accounts, I performed the daily balancing of cash drawers and resolved any deficiencies. Through business referrals, I was able to expand the existing customer base. I communicated directly with prospects to promote company offerings, build trusting relationships, and exceed sales targets. By undergoing relevant training, I have become effective in assisting in handling ATM transactions and replenishments. I ascertained that customer transaction was accurately processed and completed through electronic banking outlet without delays.

Bachelor'S Degree, International Business

Activities and Societies: Golden Key International Deans List

Associate'S Degree, Business Administration And Management, General

Activities and Societies: Phi Theta Kappa

General Education