Jose Alfredo Lopez Urrea Email & Phone Number

Zapopan, Jal., Mx

- Help identify individual customer challenges and develop action plans to address their needs in a clear and timely manner- Determine what defines success and suggest paths to achieve. Establish both a strategic and tactical approach to accomplish video efforts and ensure business objectives are met.-Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.- Advocate customer needs/issues cross-departmentally… Show more - Help identify individual customer challenges and develop action plans to address their needs in a clear and timely manner- Determine what defines success and suggest paths to achieve. Establish both a strategic and tactical approach to accomplish video efforts and ensure business objectives are met.-Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.- Advocate customer needs/issues cross-departmentally to ensure that the voice of the customer is communicated.- Work to identify and/or develop upsell opportunities or areas where our customers could further adopt our product within their organization- On a per-engagement basis, conduct comprehensive account audits (Health Checks) to ensure customers are effectively utilizing Brightcove Products and adhering to industry best practices.- Demonstrate product expertise through interactions with customers- Develop, prepare, and nurture customers to achieve success- Advocate customer needs/issues cross-departmentallySuccessfully adhere to numerous KPIs, including survey feedback and quarterly engagement targets Show less

Product specialist for Live Streaming, on-boarding customers to the platform and ensuring backend is fully scaled for customer use. Assisting with pre-sales consultation surrounding signal acquisition and redundant workflows to ensure uninterrupted live streams. Configuring, administering and monitoring cloud encoding and repackaging systems, CDNs and other infrastructure as required.

Product specialist for Ooyala Live, on-boarding customers to the platform and ensuring backend is fully scaled for customer use. Assisting with pre-sales consultant surrounding signal acquisition and redundant workflows to ensure uninterrupted live streams. Configuring, administering and monitoring cloud encoding and repackaging systems, CDNs and other infrastructure as required.- Managed service for high profile events (FIFA World Cup 2018, GoT Premiere 2019, Critical soccermatches… Show more Product specialist for Ooyala Live, on-boarding customers to the platform and ensuring backend is fully scaled for customer use. Assisting with pre-sales consultant surrounding signal acquisition and redundant workflows to ensure uninterrupted live streams. Configuring, administering and monitoring cloud encoding and repackaging systems, CDNs and other infrastructure as required.- Managed service for high profile events (FIFA World Cup 2018, GoT Premiere 2019, Critical soccermatches, amongst others)- Work directly with the customer to set up and improve their broadcast quality.- Manage accounts with over 80 live streaming channels.- Set up caching services (Nginx)- Achieved low latency architecture for a critical customer on 60 channels, reducing delay from 52 seconds to 10 seconds, resulting in a renewal of their contract.- Customize channels to include: Multi-Audio channels, Closed Captioning, ZIXI, DRMs, AWS S3 Storage)- Full knowledge of in-house Live Platform. Show less

Zapopan Area, Mexico

- Identify, respond, and resolve platform-related technical problems raised by Ooyala’s customers in full compliance within existing Service Level Agreements.- Evaluate the critical of a given problem; isolate and escalate problem within Ooyala.- Work closely and conduct root-cause analysis with engineering teams to resolve issues.- Work effectively with Sales and Customer Success teams to manage and maintain a high level of customer satisfaction.- Live streaming product SME;… Show more - Identify, respond, and resolve platform-related technical problems raised by Ooyala’s customers in full compliance within existing Service Level Agreements.- Evaluate the critical of a given problem; isolate and escalate problem within Ooyala.- Work closely and conduct root-cause analysis with engineering teams to resolve issues.- Work effectively with Sales and Customer Success teams to manage and maintain a high level of customer satisfaction.- Live streaming product SME; served as the first point of contact for any issues related to the live streaming workflow. Show less

Ciudad Obregón Area, Mexico

Maestría en Ciencias de la Ingeniería - LGAC Computación

Responsable de Soporte TecnicoDiseño y mantenimiento de sistemas de monitoreo para sistemas fotovoltaicos

Ciudad Obregón Area, Mexico

Ingeniero de ServicioMantenimiento correctivo y preventivo en equipos de Punto de Servicio para tienda de autoservicio.

Master’S Degree, Engineering Science

Activities and Societies: Tesis: "Evaluación de desempeño de algoritmos de localización a un salto en escenarios reales."​

Engineer'S Degree, Electrical, Electronics And Communications Engineering

Activities and Societies: Tesis: "Diseño e Implementación de proyectos de redes WPAN con módulos Freescale MC1322X."​