• Generate new sales leads through various channels.• Qualify leads based on interest and potential for conversion.• Collaborate with marketing and sales teams on lead generation efforts.• Conduct research on prospective customers to tailor outreach.• Create and curate content for inbound lead channels.• Initiate cold calls, emails, and other outbound communications.• Manage leads within the sales pipeline for timely follow-up.• Organize lead data using CRM tools for tracking.• Develop and implement sales strategies with the Sales Development Manager.• Communicate product benefits to potential customers.• Monitor sales metrics to assess performance.• Provide feedback to marketing and product teams based on customer insights.

 lead and manage a team of appointment setters, providing guidance, training, and motivation to achieve lead generation and appointment setting goals.  develop and implement effective strategies for lead generation and appointment setting, considering target demographics, marketing channels, and industry trends. track and analyze key performance metrics to assess the effectiveness of the team's efforts, implement improvements based on performance data.  conduct training sessions to ensure team members have the necessary skills and knowledge to effectively communicate with potential customers and generate quality leads. work with the team to qualify leads and ensure that appointments are set with homeowners interested in solar energy solutions. collaborate with sales representatives to understand their needs and preferences regarding leads, provide regular updates to the sales team on upcoming appointments and lead quality. utilize Customer Relationship Management (CRM) tools to organize, track, and manage leads, ensuring accurate and up-to-date information. set and monitor targets for lead generation, appointment setting, and conversion rates. Develop strategies to meet or exceed these targets. stay informed about the solar energy industry, market trends, and competitor activities to refine strategies and stay ahead in the market. continuously evaluate and improve the appointment setting process to enhance efficiency and effectiveness.

 managed the daily operational activities of the CSR, Sales and Lead Generation Teams maintained constant communication with management, staff, and vendors to ensure proper operations of the organization tracked staffing requirements to hire new employees if needed managed timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service streamlined complex work processes/workflows to increase efficiency, improve productivity and communication for better time management at minimized risk. contacted UK business clients (B2B phone calls) thru outbound calls and emails to upsell the company’s services and to receive feedback about the services provided handled escalated disputes for cases which require utmost attention conducted work performance reviews to employees organized meetings, coaching sessions and focus group discussions to get inputs from the workflow activities to come up with solutions & promotions to boost sales Over the course of 3 years & 4 months, I increased the company’s annual sales by 57% thru implementing sales strategies & effective workflow measures.

 managed the daily operational activities of my Sales Team maintained constant communication with management and staff members to ensure proper operations of the organization tracked staffing requirements to hire new employees if needed for my Sales Team managed timely data collection to update operations metrics to achieve productivity targets to deliver excellent team sales performance contacted UK business clients (B2B phone calls) thru outbound calls and email to upsell the company’s transportation services conducted work performance reviews of my Sales Team members organized coaching sessions of my Sales Team to come up with action plans to boost sales implemented efficient online customer messaging auto responses of Van Plus' Intercom (responses were made clear, concise and direct) revised sales script (applied Always Be Closing & Assumptive Closing techniques), improved Objections & Rebuttals Script (applied “ trust and value of the service “ versus " actual price" rebuttals) Over the course of 2 years, I got promoted as the Operation’s Manager because of my performance with zero attendance issues, zero overbreak and increased sales bookings of my sales team (online chat, email, inbound and outbound).

 managed the daily operational activities of my Team maintained constant communication with management and staff members to ensure proper operations of the organization tracked staffing requirements to hire new employees if needed for my team managed timely data collection to update operations metrics to achieve productivity targets to deliver excellent team sales performance contacted USA business clients (B2B phone calls) thru outbound calls to sell SEO services conducted work performance reviews of my Team members organized coaching sessions to my Team to come up with action plans to boost sales revised sales script (applied Always Be Closing & Assumptive Closing techniques), improved Objections & Rebuttals Script (applied “ trust and value of the service “ versus " actual price" rebuttals)

 cold calling USA business clients (B2B phone calls) to sell SEO services updated Salesforce to give the correct status of the leads being contacted hit the sales quota which is being set by the company to earn performance bonus and sales incentives Over the course of 3 years and 3 months, I consistently hit our quota and got promoted as a Team Lead because of my sales performance.

 answered inbound calls from USA Sprint mobile phone customers to resolve queries handled payment arrangement to customers who were unable to pay for their monthly subscriptions handled basic phone troubleshooting  handled upselling after we resolved the customers’ concerns updated CRM with the notes placed based on what had transpired during the call to give accurate information to the next agent who may answer the call hit the sales quota which is being set by the company to earn performance bonus and sales incentives organized coaching sessions to my teammates to come up with action plans to boost sales Over the course of 4 years and 4 months, I consistently hit our quota and got appointed as a Team Lead Sales POC because of my sales performance.