Jim Lowe Email & Phone Number

Farmington, Connecticut, United States

Farmington, Connecticut, United States

Hartford, Connecticut Area

Providing Desktop Support for a large finacial servies company.

Hartford, Connecticut Area

Windows 7 MigrationMigrate users from Windows XP to Windows 7Provide post deployment supportManage SCCM and Group Policy pushesApplication supportHardware troubleshootingSoftware troubleshooting.Ticket tracking with RemedyLotus Notes supportHardware upgradesSoftware deployment via Group Policy and SCCM.Minimize end user down time.

Connecticut

Windows 7 MigrationUpgraded exisiting computers from XP to Windows 7Imaged new devices with Windows 7Migrated user datahardware diagnosisNetwork diagnosis.

Saint Vincent'S Hospital - Bridgeport, Ct

11/12 – Present Dell Computers for St. Vincent’s Medical Center, Bridgeport CT Consultant via Apex Systems – Desktop Repair Technician• Hardware Diagnosis• Hardware Repair• Replace Motherboards, keyboards, mice, monitors, CMOS batteries• Cable replacement and cable management• Reimage PC’s.• End User training• Software Trouble shooting• Windows XP & 7 Support• Office 2003, 2007, and 2010 Support• I.T. Zilla ticking software• Physician’s Portal / Centricity / Enterprise• Work Order fulfillment• Network troubleshooting• Dell desktop and laptop environment• Meet SLA requirements such as Maximum 1 hour response time and 3 hour resolution time for Priority 2 tickets.

Oklahoma City, Oklahoma Area

Assigned to the Toshiba MFP ProjectAs the result of a change in support vendors, I am replacing copiers and stand alone fax machines with new photocopiers and multi-function devices throughout the Oklahoma City area for Mercy Hospital.I am responsible for corridinating with vendors and contractors to streamline the installation of new hardware and software through the hospital community.This is a contract position slated to run from April 2012 through June 2012.

Provided tech support, over the phone, to customers working in hospitals located on the west coast. Support would include password resets, account unlocks,, network troubleshooting, and work order creation.

Diploma, Computer And Networking Technology

As, Computer Science

Computer Information Systems

General Studies