Responsible for partnering with the business to understand and prioritize their most strategic IT requests and translate it into actionable work.Main Duties and Responsibilities• Vet new feature and product enhancements from Product Marketing, Product & Engineering, and Customer Success business areas to deliver value and drive organizational goals.• Facilitate thorough and detailed conversations between business owners and product owners to develop robust requirements that deliver high return on investment.• Communicate high-value initiatives to product owners for appropriate prioritization in the product backlog and allocation of resources.• Steward JIRA tickets through from inception to delivery, providing transparency for all stakeholders.Special Projects• Led business group of 1100 users through upgrade to our Gainsight platform, including establishing and communicating timelines, impacts, expectations, and status updates.• Established a business value process for our intake vetting process to ensure requests created measurable benefits for the company prior to work being done.

Responsible for managing programs and completing projects over the course of months or quarters in a fast-paced, cross functional environment• Independently manage the entire lifecycle of Concur Services & Support projects and programs including defining requirements, managing risks, change management, and delivery with little oversight or direction.• Ensure completion of deliverables, managing schedules, meeting milestones, training coordination, and change management communication to ensure success of assigned project or program.• Provide status of tasks assigned and produce quality deliverables in a timely manner.• Maintain contact with project stakeholders to confirm requirements and/or level of satisfaction with progress and performance.• ProSci Change Management Practitioner Certification obtained in May 2020.

Services Enablement owns the overall intake and setup for SAP Concur implementation projects globally for the Travel, Expense, and Invoice platforms. Services Enablement is also responsible for the technical and non-technical disconnect process for all single service terminations and full system shutdowns globally.• Utilize Salesforce to manage varying volumes of orders while employing prioritization and time management techniques to maximize efficiency and route all new and additional business to Implementation teams within an established time frame.• Think critically and analytically to identify complexities or unique scenarios to ensure quick and accurate routing of projects. • Review contract documentation for accuracy and completion.• Develop and maintain an understanding of internal product and business group structures to facilitate project routing for the customer’s life cycle stage. • Confirm basic travel agency details and activate sites for new travel deals. Provide project assignments, data entry, and updates as needed to route travel projects to appropriate implementation teams.• Volunteer as an ambassador for the ENGAGE program, which works to positively influence employee engagement by coordinating events and activities for the Bellevue office. • SAP Catalyst Member for 2019-2020 following nomination from manager; identifies employees with a growth mindset interested in shaping and driving change in the organization and accelerating career development.

Worked directly under Franchise Owners to oversee operations and new business developments of their Ben & Jerry's Ice Cream franchise that consists of multiple locations and a high volume off premise operation.● Managed supply inventory and ordering, staffing, equipment maintenance and commissary operations of a high volume catering and vending operation. ● Directed the operation of three seasonal kiosks.● Established and managed on demand delivery services from shops that generated additional revenue without increasing labor costs.● Researched and submitted proposals for new business developments including seasonal locations, marketing events and revenue generating opportunities. ● Motivated and led a team of twenty direct reports to execute catering and vending assignments. ● Graduated from three Ben & Jerry’s Core Academy courses including Beyond the Job with Emotional Intelligence, Activism Academy and Social Equity in Action.

Planned and executed large, multi-day food and entertainment festivals such as Bite of Seattle, Taste of Tacoma, Oktoberfest Monroe and Oktoberfest Northwest.● Directed operations for festivals with cumulative guest attendance ranging from 25,000 to 425,000 per event. ● Created and adhered to timelines and project task lists to ensure optimal operations efficiency.● Collaborated with a cross functional team to provide operational direction to other departments including Sponsorship, Marketing, Vendor Relations and Accounting. ● Built relationships with vendors by providing a high level of communication and customer service. ● Spearheaded ongoing projects to streamline procedures, enhance profitability and improve department's efficiency and effectiveness in all areas of business.● Managed production related event budgets.● Created new and improved existing revenue generating attractions within festivals such as Craft Beer Tasting and Stein Dash 5K. ● Coordinated logistics and negotiated contracts with service providers in order to hire the most cost effective suppliers for the service level required.● Scheduled and conducted walkthroughs, phone calls and meetings with internal and external stakeholders.● Created and updated documents and event maps using Microsoft Office Suite, Google Suite and Adobe Illustrator.● Fulfilled additional contract employment opportunities for events including Northwest Folklife, Summer Meltdown, Bumbershoot and Seattle Wine and Food Experience.

Coordinated private facility rental events from conception to completion and managed the sales and operation of a high volume children’s birthday party program● Planned and executed 150 private events per year including corporate dinners, fundraisers, concerts, galas, and presentations for attendance ranging from 20 to 2000. ● Increased number of birthday party bookings by 48%, exceeding sales goals by 25% in FY11 and 32% in FY12.● Communicated with multiple departments including Facilities, Guest Services, Exhibits, Science Interpretation, A/V and Theater Services to ensure event spaces were prepared and staffed to client expectations.● Hired, managed and scheduled six direct report event assistants.● Processed payments for events, birthday parties and tickets using Paciolan.

Managed temporary employees for Taste of Tacoma.Assisted in the creation of the 2009 Bite of Seattle program, distributed to over 100,000 Seattle Times readers and on site. Supervised and Organized "The Alley hosted by Tom Douglas" at the Bite of Seattle, where we raised over $30,000 for local charity Food Lifeline.