- Manage service operations delivery for multiple large-scale offsite vendor workforces (support center operations)- Responsible for the Executive Service program (tier one support for Meta’s highest revenue-generating clients), and the Access and Identity program (tier two support team)

- Head of North American Program Management Office; responsible for the North American project/program portfolio - Built PMO team from ground up; hired team of project managers, created project portfolio from scratch, introduced project management standards to North American business unit- Planned, scoped, managed and completed large scale and enterprise-wide projects, including the transition of the car2go fleet to Mercedes-Benz vehicles, launch of the car2go credit system, pricing system conversion, BMW/Daimler Joint Venture launch in North America, micromobility pilot project, and more- Served on the Global Product Council, overseeing the Business Value Estimation process for enterprise-wide product road map- Main representative for North American business and operations to global product development team; built bridges between functional groups and technical product management team to increase effectiveness of global product efforts

- Lead overhaul of our onboarding process and global online validation as part of a multi-year strategic change management program that streamlined and automated the onboarding process for North America, Europe and China- Built digital Know-Your-Customer stack, enhanced customer onboarding, enabled additional fraud detection measures- Implemented identification and driver’s license extraction software for use in all registrations worldwide leading to an annual cost savings of over €1,000,000 annually - Oversaw technical product adaptations and go-to-market launch strategy for car2go China, leading to the rapid growth and onboarding of over 250,000 Chinese members within first months of operation- Hired and managed Chinese development team responsible for market-specific product adaptations post-launch- Served as main point of contact between the HQ product team and APAC region before, during and after the launch phase for car2go in China, and traveled frequently to Beijing and Chongqing