Jay Perrett

Jay Perrett Email and Phone Number

Program Manager, CX Strategy and Planning @ Meta
aberdeen, aberdeenshire, united kingdom
Jay Perrett's Location
Austin, Texas, United States, United States
Jay Perrett's Contact Details

Jay Perrett personal email

About Jay Perrett

Experienced program and operations manager with a passion for building programs, products and teams from idea to scale. Mission-driven leader with expertise in launching and scaling strategic initiatives, teams, processes, programs, and managing operations at scale.

Jay Perrett's Current Company Details
Meta

Meta

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Program Manager, CX Strategy and Planning
aberdeen, aberdeenshire, united kingdom
Website:
metadownhole.com
Employees:
5
Jay Perrett Work Experience Details
  • Meta
    Program Manager, Cx Strategy And Planning
    Meta May 2023 - Present
    Austin, Texas, United States
  • Meta
    Vendor Operations Program Manager
    Meta Jan 2021 - May 2023
    Austin, Texas, United States
    - Manage service operations delivery for multiple large-scale offsite vendor workforces (support center operations)- Responsible for the Executive Service program (tier one support for Meta’s highest revenue-generating clients), and the Access and Identity program (tier two support team)
  • Car2Go North America
    Program Manager
    Car2Go North America May 2017 - Apr 2020
    Austin, Texas Area
    - Head of North American Program Management Office; responsible for the North American project/program portfolio - Built PMO team from ground up; hired team of project managers, created project portfolio from scratch, introduced project management standards to North American business unit- Planned, scoped, managed and completed large scale and enterprise-wide projects, including the transition of the car2go fleet to Mercedes-Benz vehicles, launch of the car2go credit system, pricing system conversion, BMW/Daimler Joint Venture launch in North America, micromobility pilot project, and more- Served on the Global Product Council, overseeing the Business Value Estimation process for enterprise-wide product road map- Main representative for North American business and operations to global product development team; built bridges between functional groups and technical product management team to increase effectiveness of global product efforts
  • Car2Go North America
    Product Manager
    Car2Go North America Oct 2014 - May 2017
    Stuttgart Area, Germany
    - Lead overhaul of our onboarding process and global online validation as part of a multi-year strategic change management program that streamlined and automated the onboarding process for North America, Europe and China- Built digital Know-Your-Customer stack, enhanced customer onboarding, enabled additional fraud detection measures- Implemented identification and driver’s license extraction software for use in all registrations worldwide leading to an annual cost savings of over €1,000,000 annually - Oversaw technical product adaptations and go-to-market launch strategy for car2go China, leading to the rapid growth and onboarding of over 250,000 Chinese members within first months of operation- Hired and managed Chinese development team responsible for market-specific product adaptations post-launch- Served as main point of contact between the HQ product team and APAC region before, during and after the launch phase for car2go in China, and traveled frequently to Beijing and Chongqing
  • Car2Go N.A., Llc
    Car2Go
    Car2Go N.A., Llc Jul 2009 - Apr 2020
  • Car2Go N.A., Llc
    Business Process Manager
    Car2Go N.A., Llc Jul 2013 - Oct 2014
    Austin, Texas Area
  • Car2Go N.A., Llc
    Marketing Strategy Manager
    Car2Go N.A., Llc Apr 2013 - Jul 2013
    Austin, Texas Area
  • Car2Go N.A., Llc
    Marketing Analyst
    Car2Go N.A., Llc Sep 2011 - Apr 2013
    Austin, Texas Area
  • Car2Go N.A., Llc
    Marketing And Sales Coordinator, Austin
    Car2Go N.A., Llc Nov 2010 - Sep 2011
    Austin, Texas Area
  • Car2Go N.A., Llc
    Intern
    Car2Go N.A., Llc Jul 2009 - Nov 2010
    Austin, Texas Area

Jay Perrett Skills

Marketing Marketing Strategy Operations Management Marketing Communications Management Customer Service Project Management Strategic Planning Logistics Sales Strategy Transportation Planning Advertising Business Development Leadership Product Management Agile Methodologies Launch Operations Social Media Marketing Public Relations Event Planning

Jay Perrett Education Details

Frequently Asked Questions about Jay Perrett

What company does Jay Perrett work for?

Jay Perrett works for Meta

What is Jay Perrett's role at the current company?

Jay Perrett's current role is Program Manager, CX Strategy and Planning.

What is Jay Perrett's email address?

Jay Perrett's email address is ja****@****ook.com

What schools did Jay Perrett attend?

Jay Perrett attended The University Of Texas At Austin.

What skills is Jay Perrett known for?

Jay Perrett has skills like Marketing, Marketing Strategy, Operations Management, Marketing Communications, Management, Customer Service, Project Management, Strategic Planning, Logistics, Sales, Strategy, Transportation Planning.

Who are Jay Perrett's colleagues?

Jay Perrett's colleagues are Kyle Catron, Mehak Saad, Liuba Petrova, Humphrey Bodicker, Ark Singh, S R Pattanaik, Feith C..

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