Providing all aspects of customer and equipment service for telco equipment.Service area is all of Western United States.Also heavily involved with service engineering for improved customer service and company cost savings.

Service and testing of water purification equipment

Providing all aspects of customer and equipment service for fuel station equipment.Service area is all of North Puget Sound, Washington State.Also heavily involved with service engineering for improved customer service and company cost savings.Single-handedly engineered and executed field service process that continues to save CMS tens of thousands of dollars a year.

OS and Application support for high security software

Application Support

Monitoring, managing, engineering and support for all Linux, HP-UX, and Solaris systems. Performing patching, upgrades, and fresh installations of the OS. Maintaining LDAP DB of users. NetBackup client installation and configuration. Design of new application environments, maintaining current PROD/TEST/DEV environments, and monitoring of over 4700 Solaris and Linux systems. • Supported 4700+ systems on a 24/7 basis.• Solely owned and executed quarterly OS security patching of all Linux and Solaris Systems.• Engineered and deployed processes to improve failing Netbackup environment from success rate of less than 40% to 99%.• Created and deployed automated monthly execution of Oracle diagnostic application for all Sun/Oracle systems.• Interfaced with cross functional teams, consistently delivering on projects.• Performed performance analysis on backup systems and increased performance.• Managed support cases with multiple vendors for resolution of hardware and software issues.• Created custom scripts for automation of installations, configuration verification and monitoring.• Often working 24 hour days and 60 hour work weeks with no reward, compensation or recognition, ensuring that Director and Senior Director received full raises and bonuses for achieving 100% of goals.

Supported and maintained all hardware and operating system support of UNIX based applications. Provided hardware and software support on Hewlett-Packard and Sun Microsystems UNIX platforms. • Created patch management application for analyzing, creation, deployment and installation of custom patch bundles, reducing patching times by 90% on all Solaris systems.

Supported and maintained UNIX based applications. Provided hardware and software support for Hewlett-Packard and Sun Microsystems UNIX platforms. Automated processes for National Operations staff and succeeded in implementing functions for lowering operational costs.• Automated processes for National Operations staff, which succeeded in implementing functions for lowering operational costs.

Engineered and implemented replacement and upgrading of Sun Microsystems server and client workstations. Supported the development, test, and operations infrastructure of the world's largest computerized document retrieval system. Formulated program scripts for the support and maintenance of production server systems. Installed and programmed network installation server for all client systems. Extensive use, installation and support of NFS, NIS (YP), Automounter, Jumpstart installation servers, Sun Solstice, Sun (Legato) Networker, and Bourne shell scripts.Conducted system planning, analysis, implementation and support of leading-edge Hierarchical Storage Management HSM application and optical disk peripherals on Sun Microsystems servers. In charge of system administration for all Sun servers and workstations. Designed and automated system support processes. Delivered primary technical and system support. Trained support staff and operators on Sun systems and Solaris system software. • Completed upgrades and automation of entire department workstations and support systems.• Redesigned and implemented departmental systems infrastructure.• Designed, deployment, maintenance and upgraded jumpstart environment for autonomous rebuilding and restoration of all systems.

Lead Field Engineer in charge all facets of software and hardware technical support for Sun and third-party engineers, salespeople and customers. Oversaw all hardware and software service in Washington and Alaska, and maintained client-server systems at strategic accounts. Installed and configured system hardware, software and applications. Conducted customer and company internal training courses for Sun OS System Administration, and new and existing hardware products. Developed and programmed window tools for corporate use.