*Upgraded 4 Desktops & Laptops in a Small Business to Windows 7 & Setup a HomeGroup in a WLAN environment. Setup Network Printer*Tutored Individuals regarding Windows 9x/NT/2000/XP/Vista/7 as well as Ubuntu & Fedora OS as well as MS Office, Quicken, & other products as requested*Repair Microsoft OS damaged by viruses & Spyware Using Norton and McAfee Products*Used Backup Software such as Todo Backup and Norton Ghost*Built Custom PCs to order based on customer’s needs and desires*Repaired and replaced Laptop & Desktop Hardware, including LCD screens, Motherboards, HDDs, and other misc. peripheral equipment such as printers & scanners*Configured and Deployed 3000+ PCs, Thin Clients, and other related equipment at a large hospital expansion.*Spliced, Tested, & Deployed Cat 5, 5e, and 6 Network Cabling in a small business environment.*Installed and Configured Wireless Access Points for a major retail store.

Successfully resolved problems with a range of IT equipment, such as user workstations, network devices, and cloud technologies. Performed regular backups of file shares, Active Directory, and cloud assets utilizing a variety of technologies including Veeam, Altaro, and Acronis.Enhanced a hybrid Microsoft 365 environment by leveraging on-premises Active Directory, File Share, Azure and Intune along with Exchange Online. Formulated a migration strategy to shift the current on-premises infrastructure to an entirely cloud-based setup utilizing Microsoft 365 technologies.Implemented and upheld security protocols utilizing group policy, Microsoft Defender ATP, Active Directory, IAM, along with Data Protection and Retention Policies, in accordance with industry benchmarks such as HITRUST, CIS, and NIST. Furthermore, restructured and updated ACLs to conform with industry norms, guaranteeing enhanced consistency and dependability in network and company data security.Developed procedures for the integration of users and devices into the Microsoft 365 system, as well as other SaaS technologies utilized by Hokanson, such as Yardi, Procore, & Adobe.Oversaw an on-premises server environment that included both physical servers and Hyper-V servers housed on an enterprise-level NAS to ensure high availability and uptime. Managed and maintained a diverse array of network hardware from Watchguard, Netgear, Cisco, and Ubiquiti, which involved the installation and configuration of new equipment, updating firewall rules and standards, and monitoring network performance. Administered DHCP and DNS to guarantee network functionality and appropriate access to company resources, internally and remotely.

Developed, constructed, and maintained an SCCM environment to enhance the management of company devices, ensuring improved oversight of Windows Updates and authorized software installations for a more dependable infrastructure. Also formulated Disaster Recovery & Business Continuity Plans, guaranteeing RHI's operational continuity in the face of significant disruptions or unexpected events.Spearheaded a project to overhaul the Active Directory and File Share Infrastructure, implementing ACLs and group policies to enhance security and ensure dependable data access.Implemented security measures utilizing a range of industry methodologies, such as CIS, NIST, and HITRUST, in compliance with HIPAA, JACO, and CARF standards.My responsibilities included overseeing various on-premises environments such as Exchange, Active Directory, SQL, IIS, File & Print Services, and SCCM, ensuring they were regularly updated and optimized for peak performance and uninterrupted access to company resources. Additionally, I identified, diagnosed, and resolved issues pertaining to a range of IT equipment, including end-user workstations, network hardware, cloud technology, and high-performance computing systemsMaintained a network infrastructure comprising Cisco Routers, Switches, and Firewalls to ensure high performance and availability. This was achieved by adopting modern standards and upgrading to newer technologies. I also managed an on-premises server environment using VMWare ESXi Hypervisor technology, which helped reduce costs and ensure the high availability of company resources.

Performed routine maintenance, troubleshooting, and upgrades on a wide range of IT equipment essential for the smooth operation of a large power plant and regional operation centers. Handled the installation and reinstallation of Windows 7, 8, and 10 operating systems on various end-user assets to ensure optimal functionality and security.Collaborated with teams to address technical issues promptly and enhance overall system performance. Continuously monitored and managed IT resources to meet the dynamic needs of the organization, contributing to a reliable and efficient work environment.Traveled to nearby regions to provide support for renovation projects at various centers and plants.

• Identify & Troubleshoot desktop, laptop & tablet hardware & software problems.• Implement technical changes for Operating Systems, Hardware, and Software.• Extensively document repairs and troubleshooting.• Installed and reinstalled Windows 7/8/10 operating systems on end user assets• Maintained inventory of assets, including refresh schedules, deployments, and recycling • Managed & maintained 1500+ Assets in an enterprise level environment.• Manage, Repair, & Maintain Time Clocks and Motorola/Zebra/Symbol Scanners

• Identify & Troubleshoot desktop, laptop & tablet hardware & software problems.• Implement technical changes for Operating Systems, Hardware, and Software.• Extensively document repairs and troubleshooting.• Installed and reinstalled Windows 7/8/10 operating systems on end user assets• Maintained inventory of assets, including refresh schedules, deployments, and recycling • Managed & maintained 1500+ Assets in an enterprise level environment.

• Led project to improve efficiency of welding machines by connecting them to the local network and building a server from which they could retrieve job information, rather than manually inputting job.• Partnered with local vendor to implement a technology recycling program to property dispose of older equipment and securely destroy sensitive data.• Worked with IT director to implement & maintain a SCCM environment nationwide as well as standardize various processes regarding the management of IT assets, including inventory controls, update procedures, & security standards• Responsible for deploying & maintaining network infrastructure that included the laying & termination of wiring, ensuring proper use of network security & controls, and installation of network hardware, including Cisco firewalls, routers, & switches.• Partnered with other locations regionwide to ensure that company process & standards were implemented & maintained, and to assist with the implementation of various projects

• Identify & Troubleshooting desktop & laptop application load failures in Microsoft & Apple products• Implement technical changes for Operating Systems, Hardware, and Software.• Extensively document repairs and troubleshooting in the Remedy• Installed and reinstalled Apple and Windows XP/Vista/7 operating systems on laptops.• Removed viruses and spyware from computers or repaired installations of heavily infected computers.• Support & maintain network environments for Pekin Insurance• Maintain Extensive Knowledge Base of troubleshooting common problems and necessary information for IT Department

Record, edit, and upload videos and audio from Sabbath Services and other congregational eventsDesign & maintain website for congregationSetup, maintain, & configure audio/visual equipment

• Led Hospital-Wide project to upgrade all software & hardware to modern standards & migrate from the McKesson EMR product to Epic EMR system.• Developed automated processes for the implementation of upgraded systems hospital-wide, utilizing a variety of systems, including batch scripting & PowerShell. This allowed for more efficient use of time and timely completion of the project.• Worked with local IT to develop processes & plans to ensure that performance & reliability were maintained to the highest standard.• Partnered with vendors to procure software and assets & ensure modernization of current products• Coordinated with departments to ensure that employees could continue to function as assets & hardware were upgraded or swapped out.• Partnered with Epic to make sure that all hospital infrastructure was up to date to provide the greatest compatibility & performance with the Epic platform.

• Identify & Troubleshooting desktop & laptop application load failures in Microsoft & Apple products.• Implement technical changes for Operating Systems, Hardware, and Software.• Extensively document repairs and troubleshooting in the Remedy & Autotask ticket system.• Installed and reinstalled Apple and Windows XP/Vista/7 operating systems on laptops.• Removed viruses and spyware from computers or repaired installations of heavily infected computers.• Support & maintain network environments for enterprise level companies including Fujifilm & Hitachi Data Systems• Maintained Extensive Knowledge Base of troubleshooting common problems and necessary information for IT Services Division

Configured & Deployed 1000 PCs for a Methodist Hospital refresh in Gary, IN. Duties included imaging and installing applications, domain management, removal of old system, and installing the new system in its place.Configured & Deployed 1000+ PCs & Thin Clients for Parkview Hospital Expansion in Fort Wayne, IN. Duties included imaging and installing of applications, installation of new system, configuration of domain & TCP/IP, and cable management.

•Administered and Maintained 100+ PCs in multiple small business environments•Setup, administration, & maintenance of Small Business 2003, 2008•Diagnose, Troubleshoot, & Repair PCs and Laptops•Maintain backup & antivirus using MozyPro and Trend Micro Worry Free Business Security•Setup & maintain VPN environments for multiple customers

•Setup line to perform efficient rework of HP HD monitors that required firmware updates and color calibration•Assembly Work•Parts/Inventory

•Performed login updates & password changes for students & professors•Tutored individuals in proper use of Web software particular to Pearson•Guided customer in installation of Flash, Java, and CD Products

•Performed Data Restoration using Symantec Ghost•Provided support for 100+ desktops, workstations, and laptops•Replaced CPU’s, Motherboards, HDDs, RAM, etc.•Quality Control

•Performed Diagnosis on TCP/IP, DHCP, DNS and other Network Protocols•Linksys Router Installation & Network setup using Ethernet CAT5 Cabling or Wireless•Installed Software Necessary for customer to have DSL Internet•Provided support for 100+ desktops, laptops, and workstations

•Provided Support for multiple Dell Desktops•Repaired Windows 9x/NT/2000/XP damaged due to Virus & Spyware using Norton & McAfee Products•Responsible for Windows 9x/NT/2000/XP reinstallation•Installed Factory Software such as MS Office, Antivirus, Multimedia Software