• Provide fast, friendly, and effective support to customers, addressing inquiries and resolving issues with a goal of one-touch resolution.• Manage challenging customer situations with a positive and upbeat approach, retaining clients by effectively handling complaints, answering questions, and troubleshooting basic issues.• Utilize customer incentives, discounts, and tailored solutions to encourage customer retention and loyalty.• Perform basic troubleshooting for web-based apps and website navigation, guiding customers on account inquiries, browser settings, and password resets.• Follow risk and compliance protocols to ensure customer privacy, upholding a high standard of integrity and trust in all interactions.• Collaborate with team members to meet individual and team performance targets, earning additional incentives based on quality and customer “save” rates.• Leverage Salesforce CRM to manage customer information and ensure seamless service continuity.• Contribute to a welcoming and inclusive workplace aligned with anti-racist and diversity-focused values.

• Prospecting: Identified and engaged with firms aligned with our values, a crucial step in building fruitful partnerships.• Lunch and Learns: Conducted educational sessions for architects, nurturing relationships while effectively showcasing our Solera glazing products and services.• Developed compelling materials to articulate the value of offerings, confidently hosting and delivering presentations to architects and stakeholders.• Meaningful Conversations (MCAPs): Guided discussions during presentations to explore potential projects and opportunities.• Conversion Excellence: Successfully converted discussions into modeling and consideration of our offerings, driving project engagement.• CRM Expertise: Utilized Sugar CRM to manage interactions and gain valuable insights, efficiently tracking sales activities throughout the cycle.• Strategic Follow-Up: Diligently tracked project pipelines and engaged strategically with prospects to ensure ongoing support.• Comprehensive Support: Provided unwavering support from project inception to delivery, ensuring mutual success on each initiative.• Effective sales strategies and relationship management.• Strategic Collaboration: Collaborated with management to craft and execute strategic approaches for business development.• Logistics Coordination: Ensured timely product delivery through effective collaboration with logistical coordinators.• Ambassador for the Brand: Acted as a representative of the company and its products, reinforcing brand value and commitment to client satisfaction.

In my tenure as a senior sales executive, I assumed the pivotal role of formulating and executing meticulous plans to consistently achieve and surpass monthly sales targets. My professional approach involved strategic planning and a nuanced understanding of market dynamics. My adaptability played a crucial role in immersing myself in the intricacies of the business, allowing me to discern and fulfill customer needs with precision. This proactive engagement facilitated a comprehensive comprehension of the market landscape, enabling the development of tailored strategies that resonated effectively with our clientele and yielded successful outcomes.