• Followed each project from initial customer contact, through sales cycle, to requirements gathering and technical demonstrations, to completion of project and billing, to regular customer followup after the project was complete• Created detailed software and hardware quotes for sales up to $1.5 million, with complex part numbers and multiple options. Managed related deal registrations and vendor quotes• Supervised sales cycles to continue momentum with prospects and keep track of presales time spent with each customer, resulting in more billable hours and shorter sales cycles• Managed up to 30 projects at a time, with budgets of $2500 to $1.5 million• Tracked time, expenses, and equipment used in each project, resulting in more accurate quotes for customers• Led daily and weekly team meetings to schedule technical resources, set priorities, and reduce "scope creep"• Communicated regularly with customers about progress, timeline, and budget of ongoing projects; ensured customer thoroughly tested new software and reported bugs within 30 days of deployment, reducing the cycle of bug fixes and increasing customer satisfaction• Implemented new procedures for customer support to capture more billable hours and cut back on interruptions to software engineers; this also decreased service ticket completion time and led to higher customer satisfaction• Documented customer workflow and business requirements, then calculated and presented the Return on Investment and a detailed Statement of Work. Negotiated prices with customers and vendors• Managed lead-generation campaigns. Led and participated in cold calling and prospecting. Wrote monthly newsletters and email campaigns. Coordinated customer events like technology roundtables and roadshows • Maintained websites; updated keywords based on Google Analytics results• Designed updated templates for quotes, Statements of Work, proposals, project plans, and other company documents.

• Consulted with prospects to help the sales team make four $250,000+ software sales by: - Collecting business requirements and goals of customer, documenting problems and inefficiencies in each department - Creating a detailed Proof of Value Analysis document to show the return on investment of Infor10 Distribution Enterprise software. Contrasted with competing software solutions. - Giving software demonstrations based on prospect’s specific needs - Creating and editing product brochures, web articles, training videos, and live webinars• Led internal project team of 9 for large-scale ERP implementations and custom software development projects by: - Identifying customer business requirements and specifications; transferring knowledge andvdocumentation to the implementation team - Creating a technical design and test plan with programmers - Determining budget with client and internal management - Scheduling resources for programming, training, and testing - Communicating with clients and sending status updates on progress, schedule, and budget. Documenting and communicating client’s own tasks and responsibilities. Resolving disputes with clients• Developed and implemented new support plan for customers with service tickets, scripted responses, documentation templates, escalation paths, and online customer portal. Customer satisfaction improved more than 30%

• Completed data integration of five acquired companies with 10,000+ orders into HP data warehouse, all within 90 day time period. Led three of the integrations• Translated functional and business requirements into technical design for first-ever metrics reporting system for Edgeline printers. Wrote user manuals and trained business analysts to effectively use the reporting tools• Led defect resolution team of eight for quality testing of Enterprise Data Warehouse