Focus on transforming operating model of organizations through enterprise agility (Banking, Consumer, Retail, Telecommunications), including digital transformation processes, digital products, governance (OKRs & QBR) and change management.- Manage regional client relationships to ensure maximum satisfaction and relationship development- Be a community builder in the region, promoting and connecting the agile practitioners - Act as Expert translating strategic priorities into… Show more Focus on transforming operating model of organizations through enterprise agility (Banking, Consumer, Retail, Telecommunications), including digital transformation processes, digital products, governance (OKRs & QBR) and change management.- Manage regional client relationships to ensure maximum satisfaction and relationship development- Be a community builder in the region, promoting and connecting the agile practitioners - Act as Expert translating strategic priorities into learning journeys- Develop effective new assets/new knowledge about scaled agility/operative models - Facilitate/deliver IT simulations and capability building programs - Lead and manage pipeline discussions in Spanish Latam and Northamerica to bring new clients to the Firm- Lead and design international events/roundtables/workshops with clients - Lead conversations conversations covering Agile/IT/DevOps content- Develop / Adapt detailed client development content and training curriculums- Lead efforts to add new learning offerings- Manage the Agile at scale library being key participant sharing best practices Show less

Digital transformation & implementation services project to the client using the latest methods and assets - including reference architectures, business measurements and terms & conditions according to the project contract. Responsible of having the knowledge of and experience in delivering projects & Implementation Services (TCIS) portfolio. Responsible of projects in the planning, tracking and managing all project resources, including subcontractors, partners and vendors and for… Show more Digital transformation & implementation services project to the client using the latest methods and assets - including reference architectures, business measurements and terms & conditions according to the project contract. Responsible of having the knowledge of and experience in delivering projects & Implementation Services (TCIS) portfolio. Responsible of projects in the planning, tracking and managing all project resources, including subcontractors, partners and vendors and for establishing an effective communication plan with the project team and the client. Lead digital transformation project teams in delivering solutions to clients, usingbusiness measures in terms and conditions. General responsibility for managing the scope, cost and contractual deliverables. Responsible of:managing resources, including suppliers and providing day-to-day direction tothe work team and projects in general to deliver a status to the client (s). Show less

Responsible to develop a functional model of a Social Innovation Hub for City Tech. Subject matter expert in topics related with Technology and Innovation, smart cities, social innovation.

Leader of:- Developers- Project Managers - Business Analyst- Quality assurance- Scrum MastersLead and create strategies for increasing revenue to ensure and support revenue at least $ 2 million USD in IT Services each year.Lead and guide projects to ensure Time, Cost and Quality.Verify compliance of the department budgets.Verify and ensure billing of 90% of IT Engineer hours.Create strategies for effective measurement (KPIs) for each role in charge, in… Show more Leader of:- Developers- Project Managers - Business Analyst- Quality assurance- Scrum MastersLead and create strategies for increasing revenue to ensure and support revenue at least $ 2 million USD in IT Services each year.Lead and guide projects to ensure Time, Cost and Quality.Verify compliance of the department budgets.Verify and ensure billing of 90% of IT Engineer hours.Create strategies for effective measurement (KPIs) for each role in charge, in order to increase productivity, quality and compliance with the established times for each assigned project.Create long-term relationships with customers and stake holders in order to increase projects and services. Show less

RicohRicoh one of the leading producers of document management systems in the world, provides services that support the documental area of most important companies in Costa Rica and the world.The IT and Projects department in Ricoh provides the best service, and support these companies to fully exploit the benefits of Ricoh products and improve their processes through software products that Ricoh can supply.Development and Coordination of IT Services BusinessStructure… Show more RicohRicoh one of the leading producers of document management systems in the world, provides services that support the documental area of most important companies in Costa Rica and the world.The IT and Projects department in Ricoh provides the best service, and support these companies to fully exploit the benefits of Ricoh products and improve their processes through software products that Ricoh can supply.Development and Coordination of IT Services BusinessStructure and creation of new services for Ricoh Sales portfolio.New product IT outsourcing launches for critical and non-critical processes.Monitoring and management of new business up to $ 300k.Vendor and service channels management.Management and supervision of engineers and technicians.Support for hardware and IT Services business in the Costa Rica government sector.Incorporation and evaluation of new suppliers and channels.Services delivery supervision to ensure the quality, timing and budget.Project management for software, services and products (Computers, Networks, CCTV, Data Center).Analysis for effective IT outsourcing servicesAchievements:Meeting the target of annual Revenue in less than 8 months.Incorporation and effective sale of services exceeding the annual target by 200%.Alignment of technicians and engineers Services to the company strategy to achieve the sale of additional services. Show less

Pre Sales Engineer:1. Software products and packages design.2. Costumer´s requirements checkup.3. Assistance to RFP (Request for Proposal) and bidding process.4. Software products integration.5. Support for the marketing department in events and presentations.6. High level commercial meetings with managers and executive chairmen.7. Team work with partners for price structures.9. Solution sales.10. Providing support to the sales departmment.Post Sales… Show more Pre Sales Engineer:1. Software products and packages design.2. Costumer´s requirements checkup.3. Assistance to RFP (Request for Proposal) and bidding process.4. Software products integration.5. Support for the marketing department in events and presentations.6. High level commercial meetings with managers and executive chairmen.7. Team work with partners for price structures.9. Solution sales.10. Providing support to the sales departmment.Post Sales Engineer:1. Contributing in Project Management.2. Solutions designer and implementer.3. Trainer of technicians and engineers.4.Technical leader.5. Providing support to the technical staff in level 2 and 3 incidents.Achievements:Best Sales Engineer in 2013.1. Collaborating in the development of the structure in order to create the Solutions Post Sales department.2. Contributing to the solutions revenue significantly each year.3. Effective Implementation Project Software Companies up to 30 branches.4. Effective work in projects up to $ 200k Show less