Responsible for having the right IT professional in the right place at the right time to ensure an exceptional guest experience, all store systems are operating at 100% and new solutions are managed to completion with a focus on budget and schedules. My understanding of POS systems, CRM solutions, Payment stack, Security compliance (PCI/SOX), marketing solutions, support processes, HW/SW lifecycles, backend systems and my ability to build efficient and impactful teams results in keeping 450+ stores ahead of our competition, using the most up to date solutions and continuing to bridge the gap between B&M and Digital landscapes.

Led Network INFRA., Desktop Support & Store Systems teams. Developed budgets, IT Strategy, Innovation, & Support Functions. •Led support of data center systems, corp. INFRA./Apps, DCs INFRA & SW, & all systems in stores. Establishing SLAs that met industry best standards, resulting in network up time of 99.99%, exceptional cust. service, & cost savings. Developed strategy of enterprise Network, Desktop, Store Systems programs to ensure reliable, scalable, flexible & secure systems, partnerships, & technologies.•Developed/Managed OPEX/CAPEX budgets of $10M, achieving OPEX savings of 3%.•In collaboration w/Procurement & Legal, negotiated 3yr contract for Telephony/Data needs, resulting in reduction of OPEX by $250K & securing signing bonus of $750K.•Assembled accomplished background, in collaboration w/vendors & business partners, of successfully delivering complex, cross-functional initiatives under compressed budgets & time constraints. Functional areas- POS, E-Comm, Supply Chain, & ERP.•Created strategic roadmap, resulting in clear path for future INFRA & solutions that fully supports business needs. Focused roadmaps to support Omni-Channel & Hosted environments.•Implemented cust. service expectations in the enterprise, vendor report card process & SOPs resulting in improved cust. satisfaction, increased vendor participation & drove SLAs.•Directed initiatives focused on reducing HW/SW costs, improving efficiency in maint. processes, eliminating downtime, & increasing cust. experience. Focus was on VDI, Network BW, VoIP, Mobile, Self Service functions.•Directed reconstruction of NI & Desktop Support, leading to improved team morale, retention, knowledge base, & improvements in SLA’s.•Led development & implementation of PED devices to support EMV, resulting in reduction of PCI scope, & improved cust. experience. Included research, procurement, & installation processes.•Directed delivery of new stores, on time/budget; including, procurement & installation.

Reporting to the VP, Solutions Delivery, led development & support teams (on shore & off) with focus on POS and retail systems, including POS & Store Systems projects. Recruit, direct, coach & motivate team members focused on high priority projects, while providing daily support of legacy systems and applications. Provide thought leadership in development of leading edge infrastructure and application solutions. Prepared department budget and multi-year strategic roadmap. Drove innovation of new technologies to improve customer experience and business functionality.•Demonstrated ability to gain executive and business partner approval of highly technical and complex systems in the store environment. •Led the team in the research, development and promotion of a new POS application (Sap-Triversity), which replaced existing antiquated system from 1998, winning executive and board approval. Using an Agile approach, provided direction to development teams, both internal and third party vendors, as well as to the PMO team during the initial project phases. Provided regular stakeholder and business partner communications on progress, milestones and risks. •Led teams in the development and implementation of a new mobility solution that increased sales associates time on sales floor, increased online sales by 15%, reduced HW in stores. •Led the IT teams in the design, development and implementation of new Kiosk and price checker systems to increase customer interaction points and increase online sales. •Managed design and implementation of secure store wireless, reducing compensating control needs for PCI.•In collaboration with Security and Audit teams, successfully passed all PCI and SOX audits, reducing liability for the company.•Led the MCS Loyalty design, development and implementation project. This new Loyalty program gained over 28M customers in 2 years. •Led the team in the Tokenization project (TransArmor), resulting the elimination of POS from PCI scope.

Reporting to the Director, Multi-Channel Systems and Director, Support Services, managed various support teams (Store Systems, Desktop, Helpdesk) with focus on retail, enterprise and network systems. Managed department budget and service contracts. Implemented new technologies to improve SLA’s, stability and customer experience.• Managed day-to-day operations of retail systems, POS, desktop performance enterprise wide, store signage, inventory systems, maintenance vendors, new hire system set up and numerous retail applications.• Managed various support teams during three M&A’s, meeting business needs, timelines and budgets.• Led teams that successfully deployed 2,600 POS lanes in four months, meeting business needs, timelines and saving $400K in capital.• Provided support for 1,200+ corporate customers, 460 stores and a $5M budget.• Successfully negotiated a multi-year contract for HW maintenance, resulting in $100K in savings, improved response/restoration SLA’s and reorganized 3rd party support model to a single vendor. • Managed design, development, procurement and implementation of store Kiosk that increased online sales. • In collaboration with Security and Audit teams, successfully passed all PCI and SOX audits, reducing liability for the company, producing new security policies, secure systems and infrastructure; limiting company CC liability.• Oversaw IT functions for new store installs, remodel activities and special events, resulting in increased sales and reduced support costs through innovation.