John Rutherford Email & Phone Number

Kearney, Nebraska, US

Responsible for having the right IT professional in the right place at the right time to ensure an exceptional guest experience, all store systems are operating at 100% and new solutions are managed to completion with a focus on budget and schedules. My understanding of POS systems, CRM solutions, Payment stack, Security compliance (PCI/SOX), marketing.

Englewood, CO, US

• Led Network INFRA., Desktop Support & Store Systems teams. Developed budgets, IT Strategy, Innovation, & Support Functions.
• Led support of data center systems, corp. INFRA./Apps, DCs INFRA & SW, & all systems in stores. Establishing SLAs that met industry best standards, resulting in network up time of 99.99%, exceptional cust. service, &.
• Developed/Managed OPEX/CAPEX budgets of $10M, achieving OPEX savings of 3%.
• In collaboration w/Procurement & Legal, negotiated 3yr contract for Telephony/Data needs, resulting in reduction of OPEX by $250K & securing signing bonus of $750K.
• Assembled accomplished background, in collaboration w/vendors & business partners, of successfully delivering complex, cross-functional initiatives under compressed budgets & time constraints. Functional areas- POS.
• Created strategic roadmap, resulting in clear path for future INFRA & solutions that fully supports business needs. Focused roadmaps to support Omni-Channel & Hosted environments.

Englewood, CO, US

• Reporting to the VP, Solutions Delivery, led development & support teams (on shore & off) with focus on POS and retail systems, including POS & Store Systems projects. Recruit, direct, coach & motivate team members.
• Demonstrated ability to gain executive and business partner approval of highly technical and complex systems in the store environment.
• Led the team in the research, development and promotion of a new POS application (Sap-Triversity), which replaced existing antiquated system from 1998, winning executive and board approval. Using an Agile approach.
• Led teams in the development and implementation of a new mobility solution that increased sales associates time on sales floor, increased online sales by 15%, reduced HW in stores.
• Led the IT teams in the design, development and implementation of new Kiosk and price checker systems to increase customer interaction points and increase online sales.
• Managed design and implementation of secure store wireless, reducing compensating control needs for PCI.

Englewood, CO, US

• Reporting to the Director, Multi-Channel Systems and Director, Support Services, managed various support teams (Store Systems, Desktop, Helpdesk) with focus on retail, enterprise and network systems. Managed department.
• Managed day-to-day operations of retail systems, POS, desktop performance enterprise wide, store signage, inventory systems, maintenance vendors, new hire system set up and numerous retail applications.
• Managed various support teams during three M&A’s, meeting business needs, timelines and budgets.
• Led teams that successfully deployed 2,600 POS lanes in four months, meeting business needs, timelines and saving $400K in capital.
• Provided support for 1,200+ corporate customers, 460 stores and a $5M budget.
• Successfully negotiated a multi-year contract for HW maintenance, resulting in $100K in savings, improved response/restoration SLA’s and reorganized 3rd party support model to a single vendor.