Built from scratch Customer Success function at Constant Contact. Analyzing customer churn and historical data developed initiatives to target at risk customers with retention activities. - Drove increased customer product engagement as a correlated factor to retention - Developed and deployed a Customer Success Specialist (Low Touch Team) and a Customer Success Manager (High Touch Team) in 2022- Stood up data centric Customer Success models including but not limited to at risk, stable, early engagement/onboarding, key feature requirements supporting focused programs. - Stood up data centric Customer Success models to include at risk, stable, early engagement/onboarding, key feature requirements supporting focused programs. - Led three post conversion customer teams through transition into one team. Enabled process alignment, program and KPI creation and adherence and systems and training enablement to name a few Implemented and drove cross functional Voice of Customer (VOC) program gaining insight from key stakeholders to deliver and influence product roadmap and internal processes - Oversaw Billing and Retention support teams- Deployed an online cancellation flow in product- Oversaw Compliance and Account Review specialty teams - Consulted on success best practices across Endurance brand portfolio prior to separation of Endurance in 2021

- Responsible for strategic efforts to improve customer success across targeted segments of at risk customers, high value and key verticals. Additional focus on a customers end to end onboarding experience. - Owned identification and partnership of analysis on various segments of customer base to determine opportunity for both improved engagement and unit/revenue retention- Coordinated tests to improve end to end customer experience and adoption of services within their first 90 days as a customer

Advisory Board member for the UC Boulder - Leeds School Customer Experience ProgramAll About the CX Program: https://www.ucboulder.education/Profile: https://www.ucboulder.education/jamie-self.htmlMore about the program: https://www.ucboulder.education/uploads/1/3/2/8/132803016/ucb-cx_online_.pdf

- Manage team of nine enablement managers and trainers across three locations supporting local and international sales and support enablement activities for Constant Contact, Bluehost, Hostgator, iPage, Domain.com and sub-brands under the Endurance portfolio. - Coordinate cross-functionally with channel leadership, product marketing, and brand management to drive channel priorities and KPIs such as attach rate, conversion rates, revenue attainment, product mix attainment, and other rep focused productivity metrics. - Create effective messaging, positioning and sales tools for programs and products offered within various sales and support channels. This includes product and services offers and positioning, competitive battlecards, vertical sales assets, customer profile personas and sales strategies, conversation scripts/guides, and job aids. - Own creation and iterations to all sales conversation guides for local and international voice and chat sales for all brands under the Endurance portfolio. - Own product knowledge training to the Constant Contact, Bluehost and Hostgator brands. - Responsible for frontline feedback (e.g. positioning, offers, product needs, processes, tools, etc.) and deliver feedback to key stakeholders. - Support tests (e.g. new offers, new selling approaches, etc.) with enablement materials and feedback loops to iterate and learn quickly; establish repeatable processes

Signpost is cloud-based marketing software that gives local businesses the power to effortlessly build and manage customer relationships.Our software builds customer profiles by capturing every email, call and credit card transaction. Signpost’s automated marketing engine then uses this data to drive new customer conversion and loyalty, reviews and referrals from existing customers. We empower local businesses by delivering measurable results while saving valuable time.Named one of America's Most Promising Companies by Forbes, Signpost is backed by Spark Capital, Google Ventures, OpenView Venture Partners, Scout Ventures and a group of angel investors including Jason Calacanis, Thomas Lehrman, and Jack Herrick. The company is headquartered in New York City with locations in Austin and Denver. - Created new hire training program, content, sales methodology, skill training curriculum and materials/- As Lead/Sales Manager managed team of 10-15 reps on call flow, attainment to targets, product knowledge and other soft skills - Developed a coaching and call structure to maximize the call and sales strategy of the sales organization- Partnered with Sales Operations Director to strategize planning of new CRM (Salesforce)- Involved in recruiting, hiring and training of new sales representatives as well as ongoing coaching to existing team

Signpost is cloud-based marketing software that gives local businesses the power to effortlessly build and manage customer relationships.Our software builds customer profiles by capturing every email, call and credit card transaction. Signpost’s automated marketing engine then uses this data to drive new customer conversion and loyalty, reviews and referrals from existing customers. We empower local businesses by delivering measurable results while saving valuable time.Named one of America's Most Promising Companies by Forbes, Signpost is backed by Spark Capital, Google Ventures, OpenView Venture Partners, Scout Ventures and a group of angel investors including Jason Calacanis, Thomas Lehrman, and Jack Herrick. The company is headquartered in New York City with locations in Austin and Denver. We're looking for smart, passionate leaders to join our team and have real ownership and impact from day one. Learn more about Signpost and our current opportunities at www.signpost.com/careers.As a sales manager I coach and develop a team of telesales reps responsible for delivering consistent new customers each month while expanding our strategies to achieve goals.

- Developed the sales team and supported the strategy for 3rd product, Social Campaigns, and freemium model resulting in 64K users and 10% conversion rate within first 90 days of launch.- Extensive experience developing sales representatives skills including conversational, objective handling, assumptive closing and overall ability to connect with conversations - Maintained cross-functional and cross-site relationships and strong communication between Sales and Marketing and Product to push customer and employee feedback on Social Campaigns product to promote quick changes focused on driving increased customer adoption and usage metrics- Involved in recruiting and hiring new sales consultants- SPIN Selling and Sandler Sales Methodology certified

Help promote and market the adoption center and sanctuary and our events to the public.

Act as a marketing coach to aid current trialers on their marketing objectives to include Email Marketing, Event Marketing, Survey and Social Media Marketing by utilizing a direct in-depth analysis of their needs to achieve their desired future state of engagement marketing with their customer/client database. • SME of the Competitor Market to Direct Sales in Loveland• Expert in Facebook, Twitter, LinkedIn, Hootsuite, Twitterfeed, Nutshell Mail, Blogs, Flickr, Picnik• Strong familiarity with Google+• Participated in Trade Show events representing Constant Contact• On Trial Lead Cap pilot testing the effect of decreasing lead count and the outcome on conversion rate and effective lead management• Release training dry run representative • Has been a mentor to 3 new hires and assisted in a 4th and 5th new hire to the Sales Team• Sat in and participated in several interviews for potential new hires• Lead my teams sales meeting on a bi-monthly basis• Continuously work with Vice President (Jean-Paul Guilbault) to improve and track communication and bridge the gap between the two locations. • Evolved into the informal leader role of the Loveland Sales Staff and an agent of change• Completed 16 hours of SPIN selling training• Identify needs of customers and advise their use of our products to achieve success for their business goals• Promote high energy and a positive work environment on the sales floor• Worked with the Training Advisory Team to build and create our SPIN selling course book

Sales associate for our in stock event items. Also worked with brides and other large events to plan and execute the rental side of the event.•Build proposals for clients as well as CAD drawing for their events•Sought out new clients that would benefit from our services•Worked closely with management to plan and execute high profile events.•Took orders and managed incoming account payments.

As an English Advisor for the leading world-wide English for Professionals Education program, my responsibilities included:Created an end to end curriculum targeted towards Professional English UsageEducated Business Professionals on proper communication techniques within the English languageDevised curriculum which included mastering English Grammar, Pronunciation, Lexis, Reading, Writing, and Listening ComprehensionSuccessfully maintained a classroom with ~10+ professional studentsCreated individualized evaluation criteria for successfully completing the English for Professionals program

Successfully maintained 15+ clients aiding them in their marketing and advertising campaigns. My responsibilities included:Completed certification in Co-Learn Win-Win Negotiation, Customer Focused Selling, and a CSS Customer Focused Selling ProFollowed the above client first ideologies that allowed me to achieved 145% of my 2007 sales revenue objectiveCreated advertising proposals to grow the client's revenueSought out new clients within the geographical area of Northern ColoradoAided in the brainstorming and production of commercials clients used in their marketing and advertising campaigns

Assisted Account Executives in the selling process and client relations. My responsibilities included:Formulated a Sales Assistant Training Manual with step by step instructions on all responsibilities and procedures of a sales assistantAided Account Executives through the proposals building process to ensure maximum ROI within their client baseAnalyze failed commercial spots and properly re-inserted them into the future air scheduleApplied the correct Ad Copy to the correct schedule and contractMonitored clients payment schedules