Family Farm and Home is a regional farm store retailer offering a wide variety of products for the hobby farmer and the home. With 70+ brick and mortar stores in five states, I was brought in to establish the e-commerce program for the organization. As part of a lean team, I have several roles and responsibilities.• When I was brought on, I had to create an enhanced product data catalog for 65k+ items as well as build a solution to manage this data across different departments from… Show more Family Farm and Home is a regional farm store retailer offering a wide variety of products for the hobby farmer and the home. With 70+ brick and mortar stores in five states, I was brought in to establish the e-commerce program for the organization. As part of a lean team, I have several roles and responsibilities.• When I was brought on, I had to create an enhanced product data catalog for 65k+ items as well as build a solution to manage this data across different departments from scratch. I am still responsible for creating and maintaining the “technical” product information (product titles, specifications, etc.). I am also the technical administrator, technical support, and QA/UAT tester for the website.• In addition to managing the product data, I also direct and manage internal teams and a third-party development team to meet business objectives. Together, our teams and organizations work together to find solutions to add functionality and features to the e-com site. During the beginning of the pandemic, we were able to launch a curbside pickup solution from conception to launch in two weeks. When we launched the full BOPIS solution a few months later, we exceeded leadership's sales expectations.• I am responsible for other data/report driven projects I built using PHP and MS SQL Server. My intention with these smaller projects is to automate data collection, data display, and data export to free up humans to do the things computers can’t do. One of these projects freed up three days a month for one employee and now allows store personnel to view these reports on demand for whatever time frame they choose. Show less

Little art to make your space smile! :)Sleeping Pond Studio, LLC (formerly Yay for J) is my art studio specializing in little art to make your space smile. I started Sleeping Pond Studio to share my creative journey with my tribe. My mission is to create the most authentic art from my heart to spark joy and comfort in the hearts of people who need it the most. My work is available for purchase on my own website as well as at the Muskegon Museum of Art.

CU*Answers is a credit union service organization providing support and services for over 175 credit unions nationwide. I was part of the quality control group, which tested programming changes to the CU*BASE member data processing system to ensure the software functions properly and meets all standards.• I was able to pick up on how the different functionalities of the software were supposed to work with minimal training and instruction. I also worked directly with the developers to… Show more CU*Answers is a credit union service organization providing support and services for over 175 credit unions nationwide. I was part of the quality control group, which tested programming changes to the CU*BASE member data processing system to ensure the software functions properly and meets all standards.• I was able to pick up on how the different functionalities of the software were supposed to work with minimal training and instruction. I also worked directly with the developers to help them troubleshoot and replicate the bugs I reported. Show less

Yay for J is my online-based business that sells my handmade scarves, fine art, and graphic design services. I am currently freelancing with another design studio to provide graphic design services for a local engineering firm. I am using InDesign, Illustrator, and Photoshop to update product information sheets. I recently completed a major redesign of YayForJ.net where I converted it from Joomla to WordPress.

Alcoa is a $24B global aluminum supplier and leader in lightweight metals technology, engineering, and manufacturing. I was brought in for two contracts to help a small local team execute different phases of a corporate cybersecurity project. • To understand the company’s data, I designed questionnaires to quickly survey thousands of employees worldwide about their unstructured data, then compiled and reported the results to senior management. With this information, the company made… Show more Alcoa is a $24B global aluminum supplier and leader in lightweight metals technology, engineering, and manufacturing. I was brought in for two contracts to help a small local team execute different phases of a corporate cybersecurity project. • To understand the company’s data, I designed questionnaires to quickly survey thousands of employees worldwide about their unstructured data, then compiled and reported the results to senior management. With this information, the company made informed decisions on how to protect its critical data.• After the critical data was identified, I worked with various groups to test and deploy a secure environment, while working with data owners to prepare their teams and data for migration to the new location. Through my team’s training, the users better understood cyber threats and the tools required to protect the data. Since protecting data is an ongoing part of company culture, I am taking the opportunity to try something new instead of renewing this contract. Show less

The State of Michigan had a 6 week project to upgrade all of its voter registration PCs to Windows 7. I visited 45 county clerk offices in a six county region to replace the machines, update the State’s PC inventory, and assist the clerks with backing up, testing, and restoring their data.

Muskegon Family Care is a federally qualified health center providing medical and dental care for the underserved. As part of a two-person IT team, I supported all areas of technology, from hardware to software, for 170 users and 225 workstations.• As the two clinics merged into one location, I planned, managed, and executed the workstation move from the Oak Avenue clinic to the Getty Street clinic. It was a large weekend move that resulted in zero downtime for the doctors and support… Show more Muskegon Family Care is a federally qualified health center providing medical and dental care for the underserved. As part of a two-person IT team, I supported all areas of technology, from hardware to software, for 170 users and 225 workstations.• As the two clinics merged into one location, I planned, managed, and executed the workstation move from the Oak Avenue clinic to the Getty Street clinic. It was a large weekend move that resulted in zero downtime for the doctors and support staff. It made the transition easier for both employees and patients.• After the IT Manager left the organization, I kept the technology running smoothly for several months. After running an IT department by myself and training new staff, I decided to leave this position to go back to school. Show less

Foremost Insurance, a member of the Farmers Insurance Group, is a home and auto insurer specializing in mobile homes and travel trailers. I was brought in to help a small local team test and prepare for a new global service desk and software distribution vendor.• Because the new support/software vendor affected all users, I standardized and documented the functional and user testing processes so my team could find and resolve problems before the transition. It improved user… Show more Foremost Insurance, a member of the Farmers Insurance Group, is a home and auto insurer specializing in mobile homes and travel trailers. I was brought in to help a small local team test and prepare for a new global service desk and software distribution vendor.• Because the new support/software vendor affected all users, I standardized and documented the functional and user testing processes so my team could find and resolve problems before the transition. It improved user satisfaction and helped my team achieve consistent test results for reporting and analysis.• To inform stakeholders of the project’s status, I compiled test results, documented process improvements and user concerns, and provided daily status reports for key team leaders and management. I anticipated my supervisor’s needs and provided information before he was asked to supply it. Show less

Professionals Direct (now part of the Hanover Insurance Group) provides malpractice insurance for small to medium sized law firms. I was hired as the fourth member of the IT team, and within the first year I was promoted from a technical support role to a business analyst role.• As new technology was required to support the company’s growth, I worked with the business and development teams to design and build a new policy management application, a premium calculator, and a web-based… Show more Professionals Direct (now part of the Hanover Insurance Group) provides malpractice insurance for small to medium sized law firms. I was hired as the fourth member of the IT team, and within the first year I was promoted from a technical support role to a business analyst role.• As new technology was required to support the company’s growth, I worked with the business and development teams to design and build a new policy management application, a premium calculator, and a web-based quoting system. Since the applications were built in-house, I assisted the development team with UI/UX design, testing, and user training.• Because of the changes from the Hanover acquisition, I trained new team members including the Quality Assurance Analyst, Project Manager, and Network Administrator while performing the Technical Support and Business Analyst roles. During the acquisition, I attained three IT certifications within four weeks. Show less

Desktop Support Administrator Sappi Fine Paper November 2004 – August 2005Contract Help Desk Technician RCM Technologies May 2002 – November 2004

Client/Server Application Specialist Jan 2001 – Jan 2002PC Technical Support Specialist May 2000 – Jan 2001Merchandising Database Administrator July 1998 – May 2000