Jacob Shepherd Email & Phone Number

Kingston, On, Ca

Kingston, Ontario, Canada

Kingston, Ontario, Canada

Kingston, Ontario, Canada

Kingston, Ontario

Implement the sales and marketing plan to promote Kingston as a destination for events of all sizes; utilizing digital media and direct sales techniques.- Create engaging content for event planners on the Meetings microsite- Attend in-person and virtual events to connect with new and existing professionals to bring in future business- Design and create bid documents in collaboration with partners to win contracts to host events in Kingston- Support events throughout the… Show more Implement the sales and marketing plan to promote Kingston as a destination for events of all sizes; utilizing digital media and direct sales techniques.- Create engaging content for event planners on the Meetings microsite- Attend in-person and virtual events to connect with new and existing professionals to bring in future business- Design and create bid documents in collaboration with partners to win contracts to host events in Kingston- Support events throughout the entire process with planning, sponsorship, marketing, and logistics.- Serve on the MPI Educational Committee to deliver quarterly educational webinars and networking events- Respond to questions and inquiries as a Kingston product expert on all things events related.- Special Projects as assigned such as the launch of a Shopify store, revamp of the weddings microsite, a complete overhaul of the CRM records, and the distribution of $800k in grants to tourism businesses Show less

Kingston, Ontario

Drive revenue and deliver superior customer service and guest experiences.- Prospected and managed the travel trade, government, and corporate portfolios responsible for $1M+ in revenue- Collaborated with the catering team to sell, detail, and execute meetings and conferences- Forecasted/reported on KPIs to ensure all goals are met or exceeded- Effectively managed time and effort to grow the three assigned market segments over the 15 month period of my employment- Monitored… Show more Drive revenue and deliver superior customer service and guest experiences.- Prospected and managed the travel trade, government, and corporate portfolios responsible for $1M+ in revenue- Collaborated with the catering team to sell, detail, and execute meetings and conferences- Forecasted/reported on KPIs to ensure all goals are met or exceeded- Effectively managed time and effort to grow the three assigned market segments over the 15 month period of my employment- Monitored hotel social media accounts for customer service opportunities and operational issue identification Show less

Kingston, On

As a senior manager with Kingston Destination Group, I was an operational leader that was responsible for coordinating and executing the dynamic daily operations of our 3 cruise ships, 5 trolleys buses, and the off-site warehouse. As the Logistics and Resource Manager, my role encompassed a broad spectrum of activities. I was responsible for executing projects in enhancing guest experiences, standardizing operating procedures, and for making operational and facility improvements. I also managed… Show more As a senior manager with Kingston Destination Group, I was an operational leader that was responsible for coordinating and executing the dynamic daily operations of our 3 cruise ships, 5 trolleys buses, and the off-site warehouse. As the Logistics and Resource Manager, my role encompassed a broad spectrum of activities. I was responsible for executing projects in enhancing guest experiences, standardizing operating procedures, and for making operational and facility improvements. I also managed our facility and vehicle maintenance, waste removal, hazardous waste reporting, cleaning, and warehouse inventory. A major part of my role was the development of the company health and safety program that provides training for the approximately 115 seasonal staff, supervisors, and managers on matters of Ontario Health and Safety Act (OHSA), Accessibility for Ontarians with Disability Act (AODA), Workplace Hazardous Materials Information System (WHMIS), and Employment Standards Act (ESA). Show less

Kingston, On

My role as Trolley Business Manager was to ensure that my 15-person department achieved financial objectives in passenger sales and cost management. These objectives were outlined in the annual budgeting and business planning that I performed in the preparatory months before our operating season. It was my responsibility that the thousands of Kingston Trolley Tour customers had positive experiences that met or exceeded their expectations. In the rare incidents when we didn't meet these… Show more My role as Trolley Business Manager was to ensure that my 15-person department achieved financial objectives in passenger sales and cost management. These objectives were outlined in the annual budgeting and business planning that I performed in the preparatory months before our operating season. It was my responsibility that the thousands of Kingston Trolley Tour customers had positive experiences that met or exceeded their expectations. In the rare incidents when we didn't meet these expectations, it was also my role to resolve any escalated customer concerns. Show less

Kingston Ontario

As Trolley Business Manager, it was my role to schedule, plan and coordinate daily operations of trolley department employees. I also worked on projects to introduce and implement systems of instantaneous communication and GPS tracking to optimize efficiency of trolley operations. I also instructed and enhanced guide performance in customer service and safe handling of trolley vehicles. Praised by peers for attention to detail and my ability to think on my feet through effective communication… Show more As Trolley Business Manager, it was my role to schedule, plan and coordinate daily operations of trolley department employees. I also worked on projects to introduce and implement systems of instantaneous communication and GPS tracking to optimize efficiency of trolley operations. I also instructed and enhanced guide performance in customer service and safe handling of trolley vehicles. Praised by peers for attention to detail and my ability to think on my feet through effective communication and pre-emptive planning. Show less

Kingston Ontario

Promoted the Trolley as a host, driver and tour guide for visitors from all over the world. Communicating my perceptive and personable character to build rapport and positive relationships with clientele. Maintaining adaptability and initiative to solve daily and extraordinary problems was essential.

Kingston, Ontario

Coordinated with a team to maintain the aesthetics and functionality of parks and sports fields. Operated machinery ranging from light to heavy with a commitment to safety and efficiency at all times.

Bachelor Of Commerce (Bcom)

High School Degree

Sports Teams: Jr. Football Team - grades 9 and 10 Varsity Badminton - grades 9 through 12 Varsity Soccer - grades 9 through 12 Jr..