Comprehensive post-sound including sound design, editing, dialogue clean-up, foley recording and stereo mix. Primarily serving independent filmmakers for film festivals, TV, and online distribution.● 7+ years interacting with clients in both technical and advisory roles in the media industry, retaining over 80% as repeat customers● Built and maintained a mixing studio for 7+ years, researching and deploying upgrades to comply with new industry standards● Planned projects based on client consultation, ranging from commercials to internationally-screened feature films● Worked independently while coordinating remotely with other departments to meet tight turnarounds, finishing a 3-month weekly broadcast with zero delays

● Supervised teams for workflow and procedural compliance, under strict timelines with financial penalties● Acted as company representative to store management, with perfect feedback scores from clients such as Bell, Shoppers Drug Mart, and Banana Republic● Trained new hires, explaining client-specific procedures to immigrants of diverse background with limited English and no Canadian work experience● Managed confidential inventory data, with individual items worth over $10,000● Proposed workflow changes on a merchandizing project, which decreased average procedure times from 5 hours to 3.5● Outstanding performance during a pilot project finalized a nationwide contract for the company

● Diagnosed internet, printing and other computing issues, which shortened resolution and response times for the campus IT department● Provided front-line customer support, allowing library visitors to study and conduct research with minimal disruption