Jeff Solomon, Phd Email & Phone Number

Us

•Work cross-functionally on improving the usability of self-service insurance digital platforms. Conduct usability studies (moderated and unmoderated), generative research, and evaluation research. Concise, actionable findings are tailored and presented to the needs of partners (both designers and business stakeholders.) Research is aligned with the business and customer service objectives of Nationwide. Tools and platforms used include: Miro, UserZoom, UserInterviews, Microsoft Office 365 (including Teams). •Contribute to the intellectual capital of Nationwide by working with colleagues in the company's Insights Catalyst group, which uses primary and secondary research to examine upcoming societal trends that are likely to impact the company. Identify ways the company can best address such trends.

•Lead qualitative researcher on projects designed to improve users’ (mainly students’) experiences with university programs, services, and resources. Responsible for recommending research methods, developing focus group and interview conversation guides, conducting focus groups and interviews, coding data using NVivo, identifying main themes (personas), and writing concise and actionable reports, including recommendations, for university leadership and other stakeholders to use when modifying programs, services, and resources.•Recommendations and findings from research were incorporated into university programs and services by leadership stakeholders.

Worked collaboratively with clients to understand their needs and problems areas. Recommended focus group or interview questions, and prepared concise and actionable findings and recommendations to clients. For example, conducted focus groups with parents of adolescents who have autism, to elicit the daily lived experiences and needs of these adolescents. Findings, in the form of a concise, actionable PowerPoint presentation, were shared with the pharmaceutical company client, who then integrated this information into developing planned clinical trials of an autism intervention.

Boston, Ma, Us

•Served as lead qualitative user researcher working on numerous projects to help pharmaceutical company clients develop their patient-centered outcomes findings in preparation for application for medication approval to the FDA and/or the European Medicines Agency (EMA). •Designed and conducted focus groups and individual interviews with patients to elicit their perspectives on living with a wide range of diseases and disorders. Coded results and organized them into major themes (personas), which were then included in findings reports for clients to integrate into their FDA/EMA applications.

Washington, Dc, Us

•Provided qualitative user research and evaluation expertise, both as a principal investigator and as co-investigator, on projects for Department of Veterans Affairs leadership and key stakeholders (e.g., hospital CEOs). All projects were geared toward improving the processes and outcomes of patient services, with the goal of providing insights on making VA services more patient centered. •Worked collaboratively with all levels of cross-functional teams. Conducted focus groups, individual interviews, and ethnographic observation. Coded and analyzed data, identified key themes (personas), and wrote reports and articles for publication. Also gave lectures on qualitative methods to Boston University School of Public Health (affiliated with VA) graduate students.

In collaboration with researchers from Harvard Medical School, designed and conducted focus groups with health insurance customers. The purpose of focus groups was to elicit health insurance customers’ understandings, and perceptions, of their high-deductible health plans and whether they would consider purchasing such plans in the future. Produced an actionable report and PowerPoint presentation, which was then provided to the health insurance company client. Also published findings in a medical journal.

Qualitative researcher and project manager (including supervising teams) for a series of projects to identify best practices in professional educational development, including mentoring practices. With colleagues, obtained funding from numerous foundations and agencies for a wide range of research projects on professional development education. Conducted numerous individual interviews with a wide array of professionals (some of them Nobel Prize winners) about their work and mentoring practices, as well as their recommendations for improving professional education. Results from projects were shared with funding agencies and foundations in actionable reports and published in a wide range of venues.

Washington, Dc, Us

Conducted interviews and focus groups with K-12 educators to develop recommendations and strategies for improving the quality of educational practices for students whose first language was other than English. Conducted literature reviews, analyzed qualitative data, wrote reports and articles on findings. Key stakeholders were various funding agencies.

Phd, Cultural Anthropology

Bachelor'S Degree, English