Cultural anthropologist with extensive experience in user experience (UX) qualitative research designed to address client and other stakeholder needs and challenges. My focus has been on improving the usability of websites, services, systems, and outcome experiences across a range of insurance, healthcare and educational contexts. I align qualitative methods for delivering data insights that are clear, accurate, insightful, and actionable. I have extensive experience working with cross functional team and constituents (e.g., design leads and designers), ranging from marginalized users of systems to executives. Highly skilled at empathizing with the needs, concerns, and contexts of users. I also have significant experience in survey/survey item design and results interpretation, especially when triangulated against qualitative methods results. I am often described by colleagues as easy to get along with, collegial, diligent, hard-working, and responsible.Skills & Experience: Qualitative Research | Usability Studies | Generative Research | Evaluative Research | Individual Interviews │ Focus Groups │ Ethnography | Contextual Inquiry Interviews | Primary & Secondary Research | Card Sorting │ User Personas | Research Design | Data Storytelling & Synthesis | NVivo Qualitative Analysis Software | Mixed Methods | Team Leadership | Collaboration Across Cross-Functional Teams │Mentoring | Empathy Champion | Stakeholder Engagement | Race, Gender & Under-Represented Populations | UX Research | Methods Workshop Design & Instruction | Program Evaluation | Miro | FigJam
Listed skills include Qualitative Research, In Depth Interviewing, Focus Groups, Ethnographic Observation, and 19 others.
