• Led and managed a dynamic global team, ensuring their effectiveness in delivering outstanding backup, maintenance, and security services to our 350+ clients and 12,000+ endpoints. • Facilitated solution development, product demonstrations, and client engagement while providing indispensable technical expertise to both sales and internal technical teams.• Spearheaded the implementation and administration of tech stack solutions for backup, backup reporting, endpoint protection, DNS security, managed detection & response (MDR), cybersecurity training, and email security.• Drove development of our solutions for remote monitoring & management (RMM), remote desktop, business intelligence & dashboarding, and documentation software.• Leveraged extensive technical expertise to provide consultation to clients, sales teams, and internal staff, as well as tailored mentoring & training to develop the capabilities of internal staff and technical teams.

• Executed the development, administration, and optimization of solutions to remotely monitor and manage servers, workstations, networks, and applications in support of efficient operations and client satisfaction.• Drove development of our solutions for remote monitoring & management (RMM) and remote desktop.• Led creation of a crypto canary, a proactive ransomware detection solution leveraging the FSRM server role.• Engineered and implemented automation to streamline processes for both clients and internal technical teams.• Implemented a comprehensive imaging solution for Windows and Windows Server.

• Acted as senior engineer and solution architect driving the development and support of global solutions across 13,000+ Windows, Mac, and mobile endpoints within a Fortune 500 company.• Designed and implemented endpoint and mobility solutions with an emphasis on automation to streamline operations.• Drove development of automated desktop image solutions for both Windows and Mac systems.• Supported cost savings initiative by implementing enterprise-wide managed print service.• Provided administration for Windows, Windows Server, Mac, mobile devices, and Active Directory.• Piloted our solution for mobile device management (MDM) for bring your own device (BYOD) initiative.• Established key operational systems and strategies to promote internal efficiency such as a reusable automation scripts library, a version control system for team projects, and packaging frameworks for the delivery of software packages. • Developed the team’s SharePoint site, serving as a centralized hub for knowledge, sharing, and project coordination.

• Conducted thorough verification of Windows images and software deployment packages ensuring compliance with specifications and requirements.• Designed, documented, and executed detailed test plans, procedures, and test cases for functional, non-functional, and regression testing in a manual test environment.• Identified, documented, and logged issues promptly in a defect tracking system in collaboration with a desktop engineering team to efficiently and effectively resolve problems.

• Demonstrated first- and second-level troubleshooting and problem resolution to swiftly resolve issues with a proprietary front office automation system.• Fostered close collaboration with peers to document & exchange solutions while facilitating efficient problem resolution during service technician site visits.• Proactively documented solutions for future reference and long-term process improvement.