• As a Digital Technical Specialist at IBM, I am providing technical sales support to Select Technology Clients in my various territories.• Applied expertise in specialty products to create proof points for deal progression and closure, ensuring client satisfaction and promoting IBM platform.• Demonstrated ability to articulate value proposition, understand competitive landscape, and drive client agenda for successful outcomes.

• Main escalation point for multiple Enterprise accounts managing technical issues• Collaborate with engineering and technical support personnel to meet client needs during business, maintenance, and emergency hours• Help build and maintain relationships with key client technical members which include sales engineering, operations, product management, technical support, and executive management• Utilize quarterly onsite executive meetings with clients as an opportunity to create an understanding of their business and operational growth plans, as well as highlight their needs to the internal teams• Lead weekly and monthly cadence calls to address technical and support topics• Maintain strong, trusted client relationships at all levels within the client’s business• Handling multiple accounts to provide total systems support• Primary interface to customers for hardware and software technical and operational support• Provide technical assistance and account management advice in a mentorship role to less experienced personnel• Accountable to ensure a high level of customer satisfaction with service delivery, technical support, and operational services for Premium customer accounts• Collaborate with sales and technical support teams to bring customers the best solutions from across the IBM cloud infrastructure solutions portfolio• Responsible for the technical value relationship by providing expertise to protect revenue base and identify new service opportunitiesLeadership/Training:• Lead training team – 2021 – Currento Continuous development for the TAM Business Unito Lunch ‘n Learnso Training materials• Lead QBR Business Review team 2nd half 2023.• Develop training materials on how the TAM organization uses various reporting tools • Trainer for TAM and support team, educating new hires on fundamentals, essentials of networking and how they apply to IBM Cloud infrastructureo Remain available for TAMs to use as a resource as questions arise

• Meat Fight – Barbecue Fundraiser for Multiple Sclerosis and Meat Bike• MF1K – Fundraiser for Multiple Sclerosis and Meat Bike

● Taught ANSI SQL/MySQL, ITIL, SDLC, QA, Agile/SCRUM● Successfully launched 10 courses in the initial startup of the program in Dallas with approximately a 95-97% student retention through the first 4 weeks of the 12-week program and 85% student retention for the completion of the course.● Built ITIL Curriculum/Exams, while enhancing knowledge retention.● Built SQL curriculum and guiding students through new/complex exercises within ANSI SQL● Provided assistance in inquiry-based student instruction of software languages● Enforce "20-minute rule" - help students with problems after twenty minutes of applied effort

Provided assistance in inquiry-based student instruction of software languages. Enforce "20-minute rule" - help students with problems after twenty minutes of applied effort.

Completed an immersive web development program with over 1,400 hours experience developing web applications using Python, MEAN, and Ruby on Rails.

● Managed contract compliance, financials and ongoing operations on key government accounts that provided $6 million in annual sales.● Supported the government contract staff with subject matter knowledge● Lead the redesign of project training materials, for standardization of training, and served as the liaison between the government and LMS sub-contractor● Served as Pre/Post-Sales lead and data Subject Matter Expert ● Contributed to contract negotiations

● Managed key government accounts that provided $5 million in annual sales. ● Served as client advocate and primary contact for over 5000 active case workers, who handled an average of 850,000 transactions per month. ● Coordinated and developed web-based applications, keeping tasks and deliverables on time between a subcontractor and client● Researched new services to provide more efficient workflow for client’s end users● Managed accounts receivable and approved invoices for payment● Troubleshot technical and non-technical issues related to company products and services

● Served as client liaison for government agencies, financial institutions, and insurance agencies, training new customers on investigative and verification data tools● Troubleshot technical and non-technical issues related to company products and services● Provided onsite training across Texas and Oklahoma (75% travel annually) ● Created training videos and online help tools for clients using RoboHelp and RoboDemo

Raised awareness with animal demonstrations, adoption events, multi-group animal eventsand with local wildlife. To ensure proper public knowledge of rabbits in our environment.• Planned, created and implemented a comprehensive public relations andmarketing campaign to raise funds for the organization and to promote animaladoption and shelter programs.• Tracked members and animals for fostering and adoptions.• Organized logistics within the group for transport, meetings, and events.• Won corporate sponsorship from PetSmart and Petco; received annually $5,000 to$10,000 in spay/neuter grants, shelter improvement grants, and food and supplydonations• Organized and scheduled large events