Jessica Stone Marlow Email & Phone Number

Bennington, Vt, Us

Eden Prairie , Mn, Us

Serve in a Chief of Staff capacity for the SVP of Core Technology.• Create agendas, content, and manage regular Town Hall events.• Act as central point of contact with People Solutions and Talent Acquisition to monitor and track organizational open reqs to ensure the timely placement & onboarding of high performing new team members. • Act as central point of contact for Enterprise Technology wide initiatives to ensure participation and consistency within Core Technology (e.g., AWS Go2Cloud training, etc.). • Sponsor and lead the Core Technology Employee Action Committee. • Monitor employee time tracking to ensure adherence to policies and achievement of cap labor targets, working across Core Technology leadership to address any issues with time tracking. • Responsible for building and managing relationships with strategic partners that support our Core Technology organization in order to drive positive outcomes. Work to ensure the vendors meet or exceed contractual obligations by delivering quality services on time. • Establish and maintain productive working relationships with internal and vendor leadership to ensure strategic alignment and prioritization of vendor contributions. • Act as a primary leader of strategic vendor relationships and performance. • Gather, organize, and evaluate vendor performance data (spend, scope, survey feedback, etc.) to support prioritization of activities and to aid in data-driven decision making, identify opportunities, explore issues and root cause, and collaborate with vendors to enhance performance. • Act as an escalation for vendor related issues or concerns and monitor corrective action plans with vendors with the goal of stabilizing performance. • Engage and understand the business imperatives of each BU and major Corporate Function area and the required IT Infrastructure or IT support needed to execute on these imperatives

Nashville, Tennessee, Us

• Serve in a Chief of Staff capacity for the SVP of Core Technology.• Create agendas, content, and manage regular Town Hall events.• Act as central point of contact with People Solutions and Talent Acquisition to monitor and track organizational open reqs to ensure the timely placement & onboarding of high performing new team members. • Act as central point of contact for Enterprise Technology wide initiatives to ensure participation and consistency within Core Technology (e.g., AWS Go2Cloud training, etc.). • Sponsor and lead the Core Technology Employee Action Committee. • Monitor employee time tracking to ensure adherence to policies and achievement of cap labor targets, working across Core Technology leadership to address any issues with time tracking. • Responsible for building and managing relationships with strategic partners that support our Core Technology organization in order to drive positive outcomes. Work to ensure the vendors meet or exceed contractual obligations by delivering quality services on time. • Establish and maintain productive working relationships with internal and vendor leadership to ensure strategic alignment and prioritization of vendor contributions. • Act as a primary leader of strategic vendor relationships and performance. • Gather, organize, and evaluate vendor performance data (spend, scope, survey feedback, etc.) to support prioritization of activities and to aid in data-driven decision making, identify opportunities, explore issues and root cause, and collaborate with vendors to enhance performance. • Act as an escalation for vendor related issues or concerns and monitor corrective action plans with vendors with the goal of stabilizing performance. • Engage and understand the business imperatives of each BU and major Corporate Function area and the required IT Infrastructure or IT support needed to execute on these imperatives

Nashville, Tennessee, Us

• Review enterprise-wide financial proposal requests, determining if needs of department are included as appropriate• Lead Employee Action Committee to drive employee engagement and recognition through special programs, communication, and training needs. This includes virtual watercooler sessions, lunch and learn topics, monthly newsletter, recognition programs, and keeping lines of communication open between employees and our department leadership• Maintain relationship between the Core Technology department and Network Solutions Business unit, assisting in project and ticket escalations and ensuring department procedures are communicated and understood• Maintained relationship between the Core Technology department and Enterprise Imaging department, assisting in project and ticket escalations, and ensuring department procedures are communicated and understood• Plan agenda and assist in documentation of key take-aways of monthly management discussions for Core Technology and Information Security• Provide guidance to a team of Technical Project Managers, encouraging growth and managing people solutions related policy and procedures• Assist in planning of department town hall material and logistics• Collaborated with Enterprise Service Management team to develop and roll out a communication process for Major Events and High Risk changes to ensure increased visibility across the enterprise

Nashville, Tennessee, Us

"McKesson Technology Solutions is now Change Healthcare"Responsible for:• Review enterprise-wide financial proposal requests, determining if needs of department are included as appropriate• Maintained relationship between the Core Technology department and Enterprise Imaging department, assisting in project and ticket escalations, and ensuring department procedures are communicated and understood• Managed a daily call during peak time of the migration from McKesson to Change Healthcare to review and discuss network related tickets to ensure tickets were implemented in a timely manner, thereby resolving significant implementation delays that had been previously experienced• Assisted an executive level project team to complete a product rationalization initiative that resulted in determining sunsetting of products and resource retainment. • Managed a cross functional team of technical and non-technical resources to roll out an enterprise Mobile Device Management solution, including collection of pilot and troubleshooting feedback, and owning feedback and troubleshooting requests from end users on internal social media platform• Managed a cross functional team to roll out Microsoft Teams on Mobile Devices at an enterprise level, assisting with documentation creation and troubleshooting efforts• Owned implementation of an enterprise live streaming platform• Created and implemented time tracking policy and procedure for department, serving as a subject matter expert in time entry process and training for my department and others• Provided project management and subject matter expertise for an implementation of Verint Workforce Management solution

Nashville, Tn, Us

Responsible for:• Leading a multi-department project team to complete an Oracle 12c Upgrade for Development, QA and Production systems that were responsible for healthcare data transactions while minimizing client downtime.Other Responsibilities:• Process, Policy and Procedure Documentation: Review and maintain department onboarding process, and department specific policies and procedures. • Lessons Learned: Leading a department quarterly review of Lessons Learned from completed initiatives.• Technical Design Review WorkFlow: Leading impacted teams to develop a multi-department workflow to ensure initiatives underwent a formal Technical Design Review process prior to sign off and implementation.

Westminster, Colorado, Us

Responsible for:• Aligning with the business unit to recommend and lead solution implementations for 3rd party applications and infrastructure supporting a contact center of remote agents that meet business requirements. • Overseeing and maintaining day to day uptime for supporting applications and infrastructure. • Understanding the environment and processes to identify impacts and risks. Implementations:• Oversaw datacenter transition due to company divestiture, including leading separate workstreams for the implementation of Verint 11.1 Quality Monitoring and DPA, Aspect 8.2 eWFM, Wyse 5 Thin Client Management, and VDI environments.Other Responsibilities:• Vendor Management: Manage vendor relationship, including license renewals, Statement of Works and escalations.• Troubleshooting and Situation Management: Assist in real time downtime situations that present a business impact with the knowledge to pull in the correct resources to obtain a quick resolution.

Irving, Texas, Us

Responsible for:• Aligning with the business unit to recommend and lead solution implementations for 3rd party applications and infrastructure supporting a contact center of remote agents that meet business requirements. • Overseeing and maintaining day to day uptime for supporting applications and infrastructure. • Understanding the environment and processes to identify impacts and risks. Completed Implementations:• Citrix: Presentation Server 4 (January 2009), XenDesktop 4 & Optimized Remote Desktop Architecture (November 2010), XenApp 6.5 (November 2012)• NetScaler Deployment (March 2012)• Verint Impact 360: Witness 7.8 (May 2010), Witness 7.8.2 (May 2012), Desktop Process and Analytics (April 2011), Verint Enterprise 11.1 (May 2013)• Totalview Workforcement: Totalview 3.12.5 (September 2009), Totalview Real Time Adherence (April 2009), Totalview Skills Based Scheduling (December 2009)• Aspect eWFM 7 (March 2015)• Wyse Thin Client Server Environment: Wyse Device Manager 4.5 (October 2008), Wyse Device Manager 4.9 (January 2013)• Datacenter Transformation, Broomfield Data Center (June 2011)Other Responsibilities:• Sarbanes Oxley Self Assessor for Aspect ECS (2008-2013), Cisco UCCE (2013-Present) Completion of controls surrounding changes to the contact center application for compliance purposes.• SharePoint Administrator: Creation and maintenance of department SharePoint site.• Vendor Management: Manage vendor relationship, including license renewals, Statement of Works and escalations.• Verint Enterprise Governance: Collaboration with other business units to maintain an enterprise environment while serving as a subject matter expert on the vendor’s quality monitoring application• Troubleshooting and Situation Management: Assist in real time downtime situations that present a business impact with the knowledge to pull in the correct resources to obtain a quick resolution.