Jessica Stone Marlow Email & Phone Number

Bennington, VT, US

Eden Prairie, MN, US

• Serve in a Chief of Staff capacity for the SVP of Core Technology.
• Create agendas, content, and manage regular Town Hall events.
• Act as central point of contact with People Solutions and Talent Acquisition to monitor and track organizational open reqs to ensure the timely placement & onboarding of high performing new team members.
• Act as central point of contact for Enterprise Technology wide initiatives to ensure participation and consistency within Core Technology (e.g., AWS Go2Cloud training, etc.).
• Sponsor and lead the Core Technology Employee Action Committee.
• Monitor employee time tracking to ensure adherence to policies and achievement of cap labor targets, working across Core Technology leadership to address any issues with time tracking.

Nashville, Tennessee, US

• Serve in a Chief of Staff capacity for the SVP of Core Technology.
• Create agendas, content, and manage regular Town Hall events.
• Act as central point of contact with People Solutions and Talent Acquisition to monitor and track organizational open reqs to ensure the timely placement & onboarding of high performing new team members.
• Act as central point of contact for Enterprise Technology wide initiatives to ensure participation and consistency within Core Technology (e.g., AWS Go2Cloud training, etc.).
• Sponsor and lead the Core Technology Employee Action Committee.
• Monitor employee time tracking to ensure adherence to policies and achievement of cap labor targets, working across Core Technology leadership to address any issues with time tracking.

Nashville, Tennessee, US

• Review enterprise-wide financial proposal requests, determining if needs of department are included as appropriate
• Lead Employee Action Committee to drive employee engagement and recognition through special programs, communication, and training needs. This includes virtual watercooler sessions, lunch and learn topics, monthly.
• Maintain relationship between the Core Technology department and Network Solutions Business unit, assisting in project and ticket escalations and ensuring department procedures are communicated and understood
• Maintained relationship between the Core Technology department and Enterprise Imaging department, assisting in project and ticket escalations, and ensuring department procedures are communicated and understood
• Plan agenda and assist in documentation of key take-aways of monthly management discussions for Core Technology and Information Security
• Provide guidance to a team of Technical Project Managers, encouraging growth and managing people solutions related policy and procedures

Nashville, Tennessee, US

• "McKesson Technology Solutions is now Change Healthcare"Responsible for:
• Review enterprise-wide financial proposal requests, determining if needs of department are included as appropriate
• Maintained relationship between the Core Technology department and Enterprise Imaging department, assisting in project and ticket escalations, and ensuring department procedures are communicated and understood
• Managed a daily call during peak time of the migration from McKesson to Change Healthcare to review and discuss network related tickets to ensure tickets were implemented in a timely manner, thereby resolving.
• Assisted an executive level project team to complete a product rationalization initiative that resulted in determining sunsetting of products and resource retainment.
• Managed a cross functional team of technical and non-technical resources to roll out an enterprise Mobile Device Management solution, including collection of pilot and troubleshooting feedback, and owning feedback and.

Nashville, TN, US

• Responsible for:
• Leading a multi-department project team to complete an Oracle 12c Upgrade for Development, QA and Production systems that were responsible for healthcare data transactions while minimizing client downtime.Other.
• Process, Policy and Procedure Documentation: Review and maintain department onboarding process, and department specific policies and procedures.
• Lessons Learned: Leading a department quarterly review of Lessons Learned from completed initiatives.
• Technical Design Review WorkFlow: Leading impacted teams to develop a multi-department workflow to ensure initiatives underwent a formal Technical Design Review process prior to sign off and implementation.

Westminster, Colorado, US

• Responsible for:
• Aligning with the business unit to recommend and lead solution implementations for 3rd party applications and infrastructure supporting a contact center of remote agents that meet business requirements.
• Overseeing and maintaining day to day uptime for supporting applications and infrastructure.
• Understanding the environment and processes to identify impacts and risks. Implementations:
• Oversaw datacenter transition due to company divestiture, including leading separate workstreams for the implementation of Verint 11.1 Quality Monitoring and DPA, Aspect 8.2 eWFM, Wyse 5 Thin Client Management, and VDI.
• Vendor Management: Manage vendor relationship, including license renewals, Statement of Works and escalations.

Irving, Texas, US

• Responsible for:
• Aligning with the business unit to recommend and lead solution implementations for 3rd party applications and infrastructure supporting a contact center of remote agents that meet business requirements.
• Overseeing and maintaining day to day uptime for supporting applications and infrastructure.
• Understanding the environment and processes to identify impacts and risks. Completed Implementations:
• Citrix: Presentation Server 4 (January 2009), XenDesktop 4 & Optimized Remote Desktop Architecture (November 2010), XenApp 6.5 (November 2012)
• NetScaler Deployment (March 2012)