• Design, develop, test, performance tune high quality business solutions on the WebFOCUS platform as well as triage support issues and customer reporting requests.• Provide daily client support including but not limited to daily and weekly customer conference calls, Medicare Part D support (Prescription Drug Event (PDE) Resolution and Plan Benefit Setup), Research Questions, Claims Processing and Incident Resolution. • Prepare Performance Guarantee Reports on a monthly, quarterly, and yearly basis.• Lead and/or participate in inter-departmental and customer meetings for decision-making, planning, status reporting, problem resolution, and maintaining team relationships.• Create, manage and maintain documentation, e.g., root cause evaluation, bulletins, process mapping and internal procedures.• Function as a lead liaison between development team and internal clients to collect, analyze and clarify business requirements, functional specifications, and client documentation.• Develop Microsoft Access Database queries to assist CMS Program Office gather and summarize customer specific PDE data per CMS guidance.• Develop project tracking database using Microsoft Access to assist client service management with resource allocation and planning initiatives.• Develop ad-hoc reports using advance features of Excel including, macros, formulas (v-lookup, h-lookup and others), and pivot tables.• Analyst on 2014 customer specific Health Care Reform project. Responsible for regular customer communications regarding project status. Additionally, created and loaded Drug List tables via RxNova Application and research internal and external reported defects.

• Business project management responsibility for implementation of Medicare Part D Plan Finder application.• Support continuous improvement initiatives by leading project teams to analyze project lessons learned and suggest process improvement recommendations. • Recognition from clients, peers, and Sr. Management for project accomplishments.• Utilized joint application development (JAD) sessions to bring IT and business teams together for agreement on capabilities and requirements• Extract business and system requirements from CMS guidance, NCPDP documentation, and client specific requests.• Served as project manager and business owner during implementation of a new and strategic line of business for an existing customer.• Management of complex client and product implementations working with internal, client, vendor, and government teams from proposal through implementation.

Responsible for the analysis, design, coding, testing and production support of the Revenue Accounting and Accounts Receivables suite of Yellow Roadway revenue mainframe based applications. I also provide 7 days a week, 24 hours a day on-call support for these applications on a rotating basis. Additional responsibilities include preparing system documentation and program specifications for less experienced developers. Provide technical assistance by responding to inquiries regarding errors, problems, or questions about system output. I have also served as the technical lead and Project Manager on for many small to medium size development projects and subsets of larger development projects. Most project work utilized my experience in developing programs using COBOL II, DB2/SQL, DYL-280, CICS, VSAM, MVS JCL, Changeman, CA-7, MQSeries, Xpediter, FileAid and AbendAid. I have also gained some client/server experience using UNIX, C# and SQL with Oracle DBMS.

Responsible for developing ad-hoc reports and data files for the United States Department of Agriculture utilizing COBOL II, DB2/SQL, Easytrieve Plus and MVS JCL. Developed technical specifications and design documentation. Experience with various PC applications including: WordPerfect, Flowchart 4 and LOTUS 1-2-3.

Customized and supported the Continuum annuity software for customer systems utilizing COBOL II, VSAM, MVS JCL, Easytrieve Plus, DB2 and QMF.· Participated in job scheduling, monitoring and production support in a 24/7 environment.· Developed detailed unit and system test plans for small to medium sized projects.· Analyzed and redesigned nightly batch job-streams to eliminate file contention problems. · Supported internal auditing processes by assisting business partners verify accuracy of monthly reports.

Performed maintenance and modification programming tasks within a large mainframe environment using COBOL, COBOL II, DB2/SQL, VSAM, DYL-280 and MVS/JCL. Also worked with PC software packages including Windows, OS/2, WordPerfect and LOTUS 1-2-3.

Provided consulting and programming services to several Kansas City metro clients including a major oil company’s credit card center, major banking institution and a leading auto insurance. Provided technical direction, guidance and assistance to assigned projects through strong verbal and written communications skills. Technical skills used include: COBOL, DB2, MVS JCL, VSAM & CICS.