Lead Technical/Service/System/Delivery Design activities related to Complex Solutions for North American clients. Define, oversee, and maintain architectural integrity of the overall solution. Apply TOGAF, SABSA, ITIL Frameworks to Solution. Collaborative Teamwork with Account Director, Delivery Director, Project Manager, Commercial Finance, and Legal. Accountable for Governance and Solution Assurance approval.

Assume technical accountability across consulting, presales, and post-sales support in the Asia Pacific region. Define, oversee, and maintain architectural integrity of the overall solution. Provide migration concepts and transformation planning. Apply ITILv3 Service Management Framework to Solution.

Leading a team of twelve Sales Engineer team responsible to develop complex Integrated Solutions for large Corporate Accounts in the Greater Toronto Area (GTA) with target sales objective of 200M$ in 2009.

Sales Support Engineer responsible to develop complex integrated solution for large Corporate Accounts (Banking, Insurance, Retail, Consulting) in Toronto ON Canada.

Developed an evolution roadmap and a business case for migrating voice services from TDM to IP. Educated clients on various VoIP implementation strategies: enterprise (hybrid or IP-PBX), carrier managed, and carrier hosted. Identified the economic drivers of a VoIP Solution (new services, cost savings, productivity gains), and quantified the business cases that are relevant to decision makers. Assessed the market by characterizing penetration per vertical industry and employee type.

Led a cross-functional team of ten technical sales engineers distributed across four regional centers responsible for driving business development opportunities in ten international markets, and for providing technical solution expertise to eighteen carrier account management teams. Contributed to the top line by designing, engineering, and selling thirty-five network solutions ranging between 10M US$ and 300M US$ in commercial value. Demonstrated strong leadership during the Internet Boom & Bust period with judicious hiring, tough downsizing decisions, and accountable allocation of resources to core business.

Led a cross-functional team of four sales engineer responsible for driving business development initiatives in five international markets, and providing technical solution expertise to twelve carrier account management teams. Contributed to the top line by designing, engineering, and selling twenty network solutions ranging in commercial values between 5M US$ and 200M US$.

Supported business development initiatives in three international markets, and provided technical solution expertise to five account management teams. Developed a solid understanding of customer requirements, market trends, and competitive forces. Received an award of merit for Team Leadership and Innovation.

Wrote a technical requirement specification addressing the legal interception of GSM services that satisfied the standards set by the Australian Service Intelligence Organization (CALEA). Investigated the impact of UPT and 800 services on the performance of Intelligent Networks (IN).

Conducted research in performance of mobile satellite network that led to increased revenue for the network operator by optimizing the call admission control policy for voice and data calls. Presented articles in three conferences, and contributed a chapter on signaling for a book on mobile satellite. Developed and lectured three graduate courses of the telecommunications program.

Conducted research in dynamic call routing that led to an increase of more than 10% in traffic carried by the telephone network. Results published in a telecom journal and presented at a conference.