Joshua Lucas Email & Phone Number

Sacramento, California, United States

Rancho Cordova, California

Oversee caseload of new and existing claims, investigating eligibility of coverage, evaluating claimants’ functionality, assessing potential for return to work, as well as other income benefits. Gather findings and issue appropriate benefit payments in compliance with internal policies and procedures, as well as statutory regulations. Liaise closely with clients, employers, and medical providers, establishing strong partnerships with internal customers including case managers. Ensure timely and quality claim decisions using strong time management skills. Manage and administer over 100 claims at a time while ensuring accuracy and exceptional customer service.Ensure meeting of internal and external client expectations, applying numerical acumen and clear communication to gather and analyze information, and draw appropriate conclusions.Apply high affinity for business growth and technical expertise to make sound, research-based decisions.

Sacramento, California Area

Consulted with new and existing customers to gather information regarding short-and-long-term disability, and leave management claims, establishing and recommending tailored solutions via telephone. Provided support to clients with form completion, as well as relevant company contacts to submit forms to. Utilized active listening skills to ensure accurate articulation of client claim status whilst ensuring compliance with policies as well as state and federal regulations. Managed more than 75 calls each day.Exceeded periodical call center goals and metrics.

Sacramento, California Area

• Provided support to Communications and Stakeholders Relations unit, serving as volunteer in voter outreach events and assisting with voter registration. Assisted with internal and external communications, stakeholder outreach, and state and federal legislation. Engaged with candidates to explain Cal Voter processes, a nonpartisan organization that helps to make election process easier for voters as well as candidates and elections process. Responded to general public inquiries regarding election process and tracking voter status.Worked through the 2016 electionTrained and supervised new staff on office procedures.

Bachelor Of Arts - Ba, Communication And Media Studies

Associate Of Arts (A.A.), Social Sciences