Jon Lukin, Msod Email & Phone Number

Washington Dc-Baltimore Area

As a senior consultant within Organization Capability, my work focuses on facilitating and implementing complex change processes that align organization priorities to transform and enhance organizational capacity for a wide range of federal and commercial clients. Key Results: - Architected and led a high-visibility, high-risk transformation initiative at a large government agency. Established strategic direction and high-level initiatives in operations to improve and standardize all aspects of operations in alignment with organizational strategic initiatives and direction.- Leads cross-functional strategic initiatives as Acting Chief of Staff by developing a vision, project plans, building relationships, and coordinating resources and stakeholders to affect change.- Formulated a two-year strategic plan for a technology R&D organization, enhancing program management, stakeholder engagement, interprogram collaboration, and operational objectives. - Develops strategic communications including executive presentations, dashboards, and talking points for and on behalf of senior executives for stakeholders at the White House, Office of Management and Budget, and Congress.- Supports the growth and development of staff in skill and competency building while integrating and encouraging innovative thinking around existing methodologies and practices using industry standards and lessons learned.

Greater Los Angeles Area

My work centered on enhancing team effectiveness to reduce patient harm by facilitating groups, from the C-suite to the frontlines, and implementing human-centered change processes to improve teamwork, communication, and systems improvement. Key Results: - Reduced harm by 30% year-over-year by partnering with multidisciplinary teams to implement targeted solutions and drive systemic improvements. - Improved accountability and talent development by leading training for performance management program across the AH system.- Developed COVID response plan during pandemic to ensure seamless patient care and operations through virus surges in Los Angeles.

Greater New York City Area

Key Results: - Developed and implemented a quality improvement coaching program to pair with the organization's long-standing process improvement program. - Increased collaboration across global regions of luxury fashion brand by managing digital transformation, including change management and communications. - Thought partner and coach for founders and teams to align foundational culture, strategy and talent, and identify needs required for rapid growth strategy.

Greater Boston Area

Led assessment and development of whole-system quality and performance improvement program at the intersection of Dana-Farber Cancer Institute, Boston Children's Hospital, and Brigham and Women's hospitals. - Managed executive priorities and communications during the dissolution and reintegration of a three-hospital partnership.- Developed multifactor diagnosis treatment pathways for every type and stage of cancer, enabling the highest quality care for every patient within the system by managing research and project teams.

Greater Boston Area

Led challenging, fast-paced patient safety and process improvement projects to enhance the hospital system’s regulatory compliance program. - Increased patient’s next-day access rate by 37% by assessing current and designing new processes.- Conducted training needs analyses for complex audiences, collaborated laterally and vertically, and used on the job coaching to promote compliance for hospital accreditation.- Set new benchmark for training by developing a triennial training and education program on regulatory standards and patient safety protocol.- Identified gaps in compliance across hospital services and initiated project team to return to compliance.

Hartford, Connecticut Area

- Identified and optimized operational processes to improve patient access rate by 37% YOY.- Designed and facilitated a four-part High-Reliability Organization Leadership training program for125 supervisors to improve safety mindset and communication.

Wallingford, Connecticut, United States

Cambridge, Ma

Key Results: - Managed GRC migration including documentation and alignment of policies across six hospitals. - Prepared and coordinated six hospitals through regulatory surveys, averaging 2 findings per hospital.

Master Of Science (Ms), Organization Development

Thesis: Giftedness and Work Engagement

Mha, Healthcare Administration

Capstone: "Innovation in Regeneration, Resilience and Rehabilitation: An Analysis of the Spaulding Rehabilitation Hospital Strategy"

Ba, Political Science

Political Science, Philosophy, And Human Rights