John Luna Email & Phone Number

➢ Assist with the training of new employees to ensure success with SOPs➢ Provide assistance to physician offices and patients to resolve any issues in a quick and timely manner.➢ Process cases in accordance with standard policies and procedures➢ Act as the single point of contact and voice for all providers, and patients in an assigned region ➢ Conduct self-audits to ensure all cases are in compliance and on track, or closed properly➢ Assess applications to check whether… Show more ➢ Assist with the training of new employees to ensure success with SOPs➢ Provide assistance to physician offices and patients to resolve any issues in a quick and timely manner.➢ Process cases in accordance with standard policies and procedures➢ Act as the single point of contact and voice for all providers, and patients in an assigned region ➢ Conduct self-audits to ensure all cases are in compliance and on track, or closed properly➢ Assess applications to check whether patients meets all requirements for copay help➢ Create daily reports to ensure the workload is complete Show less

➢ Coordinated and aided patient in a timely, effective, and client-centered matter➢ Handed case assignments, review case progress and determined closure➢ Educated and provided awareness to patients, as well as physicians hospitals, regarding various entities of programs and processes➢ Helped in creating job aids and work instructions for the team

South San Francisco, C

➢ Provided assistance & education to providers, staff and members about Health Plan benefits and other services Kaiser Permanente offer➢ Processed complaints & grievances in an accurate and timely manner in accordance with the regulations, compliance standards, policies, & procedures➢ Met timeframes for performance while balancing the need to produce high quality work related to complex & sensitive member issues.➢ Communicates with other departments within Kaiser… Show more ➢ Provided assistance & education to providers, staff and members about Health Plan benefits and other services Kaiser Permanente offer➢ Processed complaints & grievances in an accurate and timely manner in accordance with the regulations, compliance standards, policies, & procedures➢ Met timeframes for performance while balancing the need to produce high quality work related to complex & sensitive member issues.➢ Communicates with other departments within Kaiser Permanente to ensure accurate information is provided to the patient and other clientele affiliated to KP Show less

South San Francisco

➢ Performed reimbursement activities for complex therapies and communicates information to patients, healthcare providers, and insurance companies➢ Educated and provides awareness to patients, as well as physicians and hospitals, regarding various entities of programs and processes➢ Screened and determines eligibility into Patient Assistance Programs➢ Collaborated with provider facilities to determine and recommend the most effective method of gaining access to therapy… Show more ➢ Performed reimbursement activities for complex therapies and communicates information to patients, healthcare providers, and insurance companies➢ Educated and provides awareness to patients, as well as physicians and hospitals, regarding various entities of programs and processes➢ Screened and determines eligibility into Patient Assistance Programs➢ Collaborated with provider facilities to determine and recommend the most effective method of gaining access to therapy for patients while remaining compliant with program requirements➢ Assisted with training by creating training materials and monitoring phone calls to ensure compliance to HIPPA Show less

➢ Provided customer focused reimbursement support to patients, distributors, physicians, and internal sales force➢ Educated, informs, and assists patients and providers through the navigation reimbursement process➢ Identified barriers to reimbursement and continually recognizes program inefficiencies to promote high quality of work➢ Facilitated referrals for alternative coverage options and financial assistance programs for patients who are under insured or require… Show more ➢ Provided customer focused reimbursement support to patients, distributors, physicians, and internal sales force➢ Educated, informs, and assists patients and providers through the navigation reimbursement process➢ Identified barriers to reimbursement and continually recognizes program inefficiencies to promote high quality of work➢ Facilitated referrals for alternative coverage options and financial assistance programs for patients who are under insured or require co-pay assistance Show less

1001 Sneath Lane Suite 210

➢ Reviewed incoming referrals for prompt scheduling of new patients per Doctor prescriptions➢ Verified insurance eligibility for new and old patients➢ Created and managed new patient charts and filing of all medical records➢ Oversaw new patient intake and billing➢ Assisted patients with exercises and created programs that strengthened and loosened the patients under the supervision of the physical therapist and physical therapy assistant➢ Administered… Show more ➢ Reviewed incoming referrals for prompt scheduling of new patients per Doctor prescriptions➢ Verified insurance eligibility for new and old patients➢ Created and managed new patient charts and filing of all medical records➢ Oversaw new patient intake and billing➢ Assisted patients with exercises and created programs that strengthened and loosened the patients under the supervision of the physical therapist and physical therapy assistant➢ Administered ultra sounds, cold laser treatments, electrical stimulation with heat/ice, and iontophoresis➢ Updated knowledge of therapy profession by attending seminars when available Show less

➢ Top-selling sales associate within the Sunglass Hut Company and exceeded weekly minimum goal by 150%➢ Maintained customer relationships to ensure repeated sales➢ Executed proper opening and closing procedures, performed product weekly, analyzed sales reports, and merchandise/display products ➢ Assisted in the supervision and training of new employees to help maintain a solid company reputation

Bachelor Of Applied Science (B.A.Sc.), Kinesiology And Exercise Science

Activities and Societies: Alphai Phi Omega

General Studies