Sujith T John Email & Phone Number

Kochi, Kerala, India

In my role as Vendor Operations Manager at EY, I lead the day-to-day operations and support for a global ServiceNow environment, supporting over 420K end users. I manage vendor performance, identify process improvement opportunities, and bridge communication between customers and internal teams to drive operational excellence.

Kochi, Kerala, India

Kochi, Kerala, India

Leading a team of operations analysts, contract and commercial analysts who are responsible for Vendor contract governance, facilitating vendor payments and invoicing, vendor performance management and continuous service improvement

Cochin Area, India

Working in the Vendor Management PMO managing one of the biggest outsourcing contracts of EY Technology providing services like Application Support, Global Testing Service, Telephony & Domino Infrastructure Support.As a vendor management PMO providing vendor contract governance, facilitating vendor payments and invoicing, vendor performance management, Quality Management and continuous improvement initiatives.This role enables the firm’s objectives around talent shift, vendor ecosystem relevance and strategic investment through outsourcing. Vendor performance and relationship management are pivotal facets to both this role and its related organisation.• IT Service Managemento Special focus on IT Service Management in application and infrastructure support - working with Enterprise Service Management and Vendor Service Management teams to implement best practices and fixing gaps in the service.o Special focus on creation of automated dashboards for vendor performance governance, creation of Underpinning contracts in Service Now module for efficient measurement of vendor performance.• Managing Change Control board – o working with Procurement, legal , program and vendor to ensure that all changes are captured and executed in a timely manner.o Worked with procurement, legal and program team to benchmark services provided by our vendor• Acting as the Product Owner - Application Enhancement & Testing Module in Service Now. o Identifying enhancements requirements to the modules and working with business and Agile development teams to prioritize user stories for Agile Development.o Securing budget for enhancements and ensuring efficient utilization of the same.

Cochin Area, India

Handled the role of a Junior Project Manager along with PMO responsibilities for Technology Refresh Program. The program objectives included exiting a Data Centre in Frankfurt, reducing the footprint of W2K8 Servers.Managed Domino Mail Server Reconfiguration project as part of Technology Refresh working with globally distributed cross functional teams and EY Business contacts.Managed Domino Server Decommissioning project as part of Technology Refresh program aimed at reducing the number of Domino application servers in the estate.Refreshed Infrastructure servers in data centers across multiple branch offices in EMEIA.Identified Governance and reporting requirements for the Program and created data models ensuring sanity of data.Identified and implemented automation opportunities within the Governance and automation role using proficiency in MS Excel and MS SharePoint.Designed and developed one of the first Power BI Dashboards in EY Technology for Technology Refresh Program.

Cochin Area, India

Worked as a key member of the Program Management office of Windows 2003 Refresh Program aimed at bringing the number of W2K3 Program in the landscape to 0. Worked with globally distributed cross functional teams and helped the program manager achieve the program objectives within scope, time and cost.Worked with Infrastructure teams in defining the process for retiring W2K3 Servers used for Backup and restore without affecting the data retention policies across various geographies.Created semi automated Dashboards for Management reporting using MS Share Point and MS Excel.

Chennai Area, India

Promoted as Assistant Manager and worked with Infrastructure project manager assisting him in major TechnologyRefresh projects.• Assisted Project Manager with estimating, SoW creation, negotiating with Suppliers for Network RefreshProjects• Assisted Project Manager with estimating, Status Reporting for PC Refresh projects• Resource Management, Budgeting and actuals tracking for Infrastructure projects

Chennai

Supported Service Delivery manager in ensuring quality delivery of IT Infrastructure Support services. Was responsible for Performance Management and continuous service improvement initiatives. Team size : 150 Propose and implement value creation initiatives to improve existing processes Analyze and document the process to calculate critical service levels and key measurements Data analytics – Analysis of SLA metrics and calculations for data consistency and service improvements Compliance management & Quality Monitoring – Follow up with onsite and offshore teams to ensure compliance with client policies and procedures. Handling SAP applications for resource management, invoicing and capital expense management Identify training needs and working with L&D department in arranging trainings

Cochin Area, India

Heading and coordinating the placement actvities at School of Management Studies CUSAT, with various entities, for 2010-2012 MBA graduates.School of Management Studies is the First Business School in Kerala and one among the first five Business Schools in India.The School has been ranked as one among the top 50 Business Schools in the country. The school is relentlessly pursuing its aim of teaching, training, research and consultancy

Cochin Area, India

One Month Internship as part of MBA Course Curriculum

Ayruz is a digital marketing agency from Gods own country Kerala, India. The company has employee strength of 20 and has two offices in India. Ayruz serves digital marketing solutions to major clients like Kerala Tourism, CGH Earth Group of Hotels, Asian School Of Business etc.I played integral part of management team to realize strategy of the company. • Proposed and Implemented the Social Media Strategy for Clients including Kerala Tourism• Managed a team of analysts and designers to maintain the social media assets of clients• Proposed and managed social media campaigns for clients.• Organized Social media events like tweetups and blog camps to help the clients to improve their online presence.• Monitored trends, tools and applications that could support the clients business needs• Market research activities for new projects, prospects and competitors• Preparing proposals, presentations and reports for clientsDay to day operations of the firm

Mba, Operations, Marketing

Activities and Societies: Student Placement Cordinator

B.Tech, Computer Science & Eng:

Activities and Societies: Campus Blogging Club,College Union Arts club Secretrary 08-09,President Of Cyborgs Computer Science Students.