Judy Llynd C. Email and Phone Number

- Identify new business opportunities by researching industry and market trends.- Develop and maintain relationships with potential clients, partners, and other stakeholders.- Create and present business proposals to prospective clients and negotiate contract terms.- Collaborate with the marketing team to develop strategies for targeting potential markets.Attend conferences, meetings, and industry events to network and promote the company.Work closely with the product development team to ensure offerings meet customer needs.- Prepare sales forecasts and track business development metrics to measure success.- Manage the business development team, providing training and support to achieve goals.- Provide feedback and insights to the company's leadership regarding market feedback and competitive intelligence.- Ensure adherence to legal guidelines and company policies during business negotiations.- Drive the end-to-end sales cycle, from initial contact to closing deals and post-sale relationship management.

- Developed Innovative Sales and Lead Generation Strategies.- Client Acquisition and Retention.- Formalize a go-to-market territory strategy to drive new business.- Attend industry events and tradeshows to network and generate new leads.

• Formalize a go-to-market territory strategy to drive new business• Develop and execute sales strategies to drive net new business sales within the enterprise market• Build and maintain relationships with C-level executives and key decision-makers• Identify and develop new business opportunities within the enterprise market• Meet and exceed sales target and quotas• Provide regular updates and reports on sales activity and pipeline• Collaborate with cross-functional teams to ensure customer success and satisfaction• Attend industry events and trade shows to network and generate new leads

- Conduct lead generation, prospecting and qualifying potential new clients. - Generate leads and revenue for the company.- Research companies to create strategic communication plans. - Research and maintain lead generation database.- Proactively schedule calls with perspective clients via phone and email (including cold calling)- Direct email marketing to key clients and prospects.- Conduct client or market surveys to obtain information about potential leads- Develop a strong knowledge of the company’s products and services in order to facilitate the sales process.- Works closely with the sales and marketing teams to align efforts, and use data and analytics to measure and improve performance.

 Provide guidance and support to a team of customer service representatives, ensuring they deliverexceptional service to Amazon customers. Monitor team performance metrics and provide coaching and feedback to improve individual and teamperformance. Handle escalated customer issues efficiently, ensuring swift resolution and customer satisfaction. Identify areas for process improvement within the customer service department and work withmanagement to implement solutions. Liaise with other departments, such as operations and logistics, to resolve customer issues andimprove overall service delivery.

 Initiate outbound calls to prospective clients to introduce Invisalign services. Effectively communicate the benefits of Invisalign treatment and address any inquiries. Identify and qualify potential leads interested in scheduling appointments for Invisalign consultations. Set appointments with qualified leads for consultations with Invisalign specialists. Maintain accurate records of calls, appointments, and lead information in CRM software. Collaborate with the sales team to ensure a seamless transition of qualified leads.

 Assist senior citizens and veterans with claims processing, including insurance, medical, and benefitsclaims. Coordinate medical prescription refills, deliveries, and tracking of medical orders for senior citizens andveterans. Schedule appointments with clinics and hospitals for medical consultations, tests, and procedures. Provide training, coaching, and mentorship to team members to enhance performance and customersatisfaction. Serve as a point of contact for escalated customer issues, resolving issues promptly and ensuringcustomer satisfaction. Conduct outbound calls to schedule appointments with clients for United Health Care services. Maintain accurate records of appointments and follow-up activities in CRM software.

 Handling of collaterals, negotiation with tenants and coordination with Marketing Events and MarketingPartnerships Team. Develop and implement marketing strategies to promote the Luxury Global Malls and attract potentialclients. Identify and cultivate new business opportunities through market research, networking, and leadgeneration activities. Manage digital marketing channels, including social media, email marketing, and website content, togenerate leads and engage with customers. Collaborate with internal teams to ensure seamless execution of events and maximize client andtenants’ engagement. Participate in the planning and execution of special events, parties, and group bookings, includingcoordinating logistics, staffing, and customer accommodations.

 Gain hands-on experience in various operational areas of the amusement and recreational center,including ride operations, guest services, facility maintenance, and safety protocols. Understand and enforce safety procedures and regulatory compliance standards to maintain a safeenvironment for guests and employees. Develop strong customer service skills by interacting with guests, addressing inquiries and concerns,and ensuring a positive experience for all visitors. Learn to lead and motivate a team of employees by assisting with scheduling, training, and supervisingstaff members to ensure efficient operations and exceptional service delivery. Assist in revenue generation initiatives by promoting ticket sales, memberships, and special events, aswell as monitoring and controlling expenses to maximize profitability. Assist with administrative tasks such as inventory management, reporting, and record-keeping tosupport overall business operations.

Oversee the daily operations of the concierge desk, ensuring that all guest inquiries, requests, andconcerns are handled promptly and professionally. Provide leadership and direction to the concierge team, including scheduling, training, and performancemanagement, to ensure exceptional service delivery and guest satisfaction. Serve as the primary point of contact for guests, providing information about mall facilities, services,promotions, events, and local attractions, and offering assistance as needed. Manage the lost and found process, including logging and cataloging lost items, coordinating withsecurity personnel, and facilitating the return of lost items to their rightful owners. Assist in the planning and execution of mall events, promotions, and activities, including coordinatinglogistics, staffing, and guest accommodations to enhance the overall mall experience. Act as the designated OIC during emergency situations, such as medical emergencies, fire alarms, orsecurity incidents, and implement appropriate protocols to ensure the safety and well-being of guestsand employees. Coordinate with vendors and service providers to ensure the efficient provision of services such astransportation, valet parking, ticketing, and gift wrapping, maintaining high standards of quality andprofessionalism. Solicit feedback from guests and stakeholders to identify areas for improvement in guest services andoperational procedures, and implement initiatives to enhance the overall guest experience.