Mentoring is not just saying or advising, it is to show the way by doing all that you would like those you lead to do in your place. The leader is not the strongest or wisest but the one who always knows what to do in any situation...

Board Member

Largest Angel network in the world

Financial analysis and filtering of investment portfolio

Service Improvement Manager, Business Process Improvement • Analyze budget to the service desk in order to propose process optimization initiatives for companies in the investment banking and healthcare industries. This analysis was cross-referenced with the schedule and the staff in order to reduce the headcount and adapt to the global customer need of support, increasing staff for London time and reducing Japan time to compensate, this generated savings of 7% of the budget.• Analyzed headcount billing for a US$152B financial services firm, and recuperated the budget for three coordinators, that were not billed to the customer, gaining US $ 144K.• Analyzed incident and request creation processes and implemented a project to leverage workflow coordinators from other account by standardizing documents, creation of templates and reducing the lead time with a value stream map, this generated US$21K in annual savings.• Led the project to implement chat support to a US$9.58B healthcare provider in order to maintain the service desk contract and increase customer satisfaction by reducing the language barriers Projected revenue increase of US $36OK.

Creator and Manager of the Infrastructure Services Project Management Office• Conceptualized, developed and launched the Infrastructure Services PMO in order to govern the documents, processes and deliverables of all the global service contracts.• Determined and validated the costs to the transition of the full outsource the IT services of a US$75 M contract for a financial institution of USD $183M in revenue, first account of Dell Services in Mexico. This with the purpose to improve the entire IT infrastructure streamlines the IT processes, and leaving the opportunity to the customer.• Directed and implemented a US $2.6M storage monitoring project to reduce costs in all contracts, worth a total of US $1.5B. The project purpose was to reduce the monitoring of the storage units, and implement an automated alert system in case of failure. This project included the coordination of a global a team of software developers that created the monitoring interface. This allows Moody’s, McDonald’s and other customers to access their data in real time and have a disaster recovery environment.• Led and managed a team of 60 specialists to create and develop a critical practice assessment, a document that included all the improvements to all the services offered to Moody’s (remote desktop, storage, etc.) and implemented best practices to avoid delays or interruptions in the service (including the IT and contractual changes). This project was in order to renew the contract of a US$2.3B credit rating agency. Contract was successfully renewed.• Standardized management processes by implementing the rollout of a new project management methodology. This rollout included the use of automated evaluation files, new checkpoints with the PMO to validate and certificate the DMAIC stages of each project. The impact was a better quality in all the documents produced by project managers, a standardization for all services transitions and savings US$120K in savings. (only in 2012 contracts).

Coordination of IT engineers for Infrastructure Projects* Successfully coordinated the implementation of the System in order to deploy the infrastructure that supports the biggest Credit Card system in Europe for MBNA bank as a PM for Bank of America* Successfully implemented "Commit" Isolation / Card project in order to complyOffice of the Comptroller of the Currency (OCC) regulations [SVP recognition]FLEXTRONICS | Systems Integration| 2007 - 2008 Guadalajara / MexicoProject Manager for NORTEL Networks / SUN MICROSYSTEMS* New Product Introduction for Customized Systems Integration "CSI" servers adapted to USA NAVY, USA ARMY, Citibank and Chase Manhattan Bank requirements (SUN)* Project Delivery, engineering and financial coordination.*14.5 millions USD recovery from Calgary in AccountsReceivable* Globally coordinated the delivery and distribution of Telecommunication infrastructure devices. Streamline the materials and parts distribution (NORTEL)

Project Manager • Introduced a new servers assembly line Customized Systems Integration “CSI”. Coordinated a team of 15 people and a monthly sales target of $2.5 M USD for USA NAVY, USA ARMY, Citibank and Chase Manhattan Bank.• Created and delivered Green belt project of Accounts Receivables, recovering $14.5 M USD from Calgary branch.• Coordinated the global delivery of Telecommunication infrastructure devices. Streamline the materials and parts distribution.

Lean & Six Sigma Engineer.• Implemented a Lean-Sigma project with the results:• Reduced the attrition in 20% in the silicon feeding bottles line.• Duplicated the production capacity of the feeding bottle caps line.• Increased the productivity 90%. From 5412 feeding bottles to 10300

Reduced the plastics scraps for all the plastic clusters (dashboards) for Mercedes-Benz 17%, VW 22%, GM 23% and Mack Truck cluster lines 28%