Jacques Wainwright Email & Phone Number

Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

Managing and Maintaining Multiple Customer Sites and EnvironmentsServer Builds, Support and ManagementVMWare ESXi Deployment, Management and SupportWindows Server Support and Management (AD, DNS, DHCP, LDAP, IIS and Windows Group Policy)Microsoft Exchange to Hosted Exchange and Cloud (O365) MigrationsSkype For Business Deployment and ImplementationCisco ASA Firewall Site-2-Site, Cient VPN Configurations and General Security ChangesCisco LAN and VLAN Network… Show more Managing and Maintaining Multiple Customer Sites and EnvironmentsServer Builds, Support and ManagementVMWare ESXi Deployment, Management and SupportWindows Server Support and Management (AD, DNS, DHCP, LDAP, IIS and Windows Group Policy)Microsoft Exchange to Hosted Exchange and Cloud (O365) MigrationsSkype For Business Deployment and ImplementationCisco ASA Firewall Site-2-Site, Cient VPN Configurations and General Security ChangesCisco LAN and VLAN Network Management SupportBasic Configuration of Extreme Networks SwitchesCisco Wireless Controller Installations, Configurations and Failover ImplementationsRuckus Cloud Wi-Fi Deployment and Configuration Cloud DNS (Cisco OpenDNS) Management & DeploymentCrypto Ware Breakout Prevention Implementation, Damage Control and Data RecoveryData Security Planning, Management and AdvisoryPublic Domain, SSL Certificate and DNS ManagementBasic AWS (Amazon Web Services) Cloud Infrastructure Deployment, Configuration and SupportN-Central Device Monitoring, Administration and SNMP Monitoring ImplementationN-Central AV (BitDefender) and Symantec Endpoint Protection Deployment and Management Exclaimer for Exchange and Cloud Signatures for Office 365 Management and DeploymentLinux Based VPS Builds and Website MigrationsWordPress Site Management, Security and Basic Development and TroubleshootingAdvanced Apple Mac OS Support, Management and 3rd Party Application Update Server ImplementationsMonitoring Server Hardware and InfrastructureNAS Setup and ConfigurationIT Staff Reviews and RecruitmentFirst Point of Escalation for Tier-1 and Tier-2 engineersBackup Tier-1 and Tier-2 SupportService Desk Ticket Management and MonitoringKnowledgebase Updates and ReviewsChange Management Process Implementations, Reviews and Change Request ApprovalsQuality Control Checks and Process ImplementationsServer And Network Infrastructure Diagram Design and Presentation (Gliffy) Show less

Prepare, Update, and Communicate Production ScheduleControlling and Planning of Inward-bound Raw Material Movement Distribution of Manufactured Product in a Safe and Cost Effective MannerConstantly communicating Customer Satisfaction Levels with Company Sales Teams Ensure that Company Policies & Procedures are FollowedEnsure that All Delivery Vehicles are in a Roadworthy State, Licensed and Serviced at their Prescribed Service Intervals Monitoring of Fleet Vehicle Fuel… Show more Prepare, Update, and Communicate Production ScheduleControlling and Planning of Inward-bound Raw Material Movement Distribution of Manufactured Product in a Safe and Cost Effective MannerConstantly communicating Customer Satisfaction Levels with Company Sales Teams Ensure that Company Policies & Procedures are FollowedEnsure that All Delivery Vehicles are in a Roadworthy State, Licensed and Serviced at their Prescribed Service Intervals Monitoring of Fleet Vehicle Fuel Usage and Expenses Controlling Packaging Material Stock Levels and Quality MonitoringApproval of Purchase Orders in Excess of R100,000.00 Attending to Staff Disciplinary Issues, Attending/Chairing Disciplinary Hearings and Representing the Company at DDPR (Directorate of Dispute Prevention and Resolution) Cases Monitor Staff Attendance and Health Issues Keep Constant Focus on Lean Manufacturing Principles.Analyse and Monitor Manufacturing Plant Security Polices and Systems Show less

Ensure Maximum Uptime of Company IT Systems and InfrastructureApplying and Maintaining Protective Digital Privacy MeasuresOversee Technical Projects in Alignment with Organizational Goals and Direct the Effective Delivery of Networks, Development, and Disaster Recovery Systems and ProcessesAnnual Provisioning for Required Upgrades and New Implementations Within Budgetary ConstraintsConstant Researching, Objective Advice and Recommendation of New Products that will Improve System… Show more Ensure Maximum Uptime of Company IT Systems and InfrastructureApplying and Maintaining Protective Digital Privacy MeasuresOversee Technical Projects in Alignment with Organizational Goals and Direct the Effective Delivery of Networks, Development, and Disaster Recovery Systems and ProcessesAnnual Provisioning for Required Upgrades and New Implementations Within Budgetary ConstraintsConstant Researching, Objective Advice and Recommendation of New Products that will Improve System and Network Redundancy Adding to a Reduced Cost of Manpower Negotiating and Agreeing to Costs, Setting Timescales and Ensuring that Standards are met on New Projects & ImplementationsAnnual Provisioning for Required Upgrades/Projects Within Budgetary ConstraintsEnsuring Annual Budget Targets for IT Infrastructure are metMinimizing Cost of New Capital Outlay by Staying Abreast of Market Related Equipment and PricingWriting and Implementation of Policy and ProceduresOffering Remote User Support to the Company’s Six Branches/LocationsMaintaining the Company’s SAP Business One SQL Database and Troubleshoot any SQL Issues That May AriseMonitoring Transaction Flow to/from the Company’s Remote POS Terminals to/from SAP Business One CRM SoftwareAdministrating Company PBX & VOIP systemLiaise with Company Software Solution Suppliers on Licensing, Version Upgrades and New ImplementationsAsset and Software License Management Show less

Run and Manage Company Satellite Branch that Covered the North West and Northern CapeProvide Technical Support and Service to the Company's Contractual Customers in the North West and Northern Cape and Neighboring ProvincesServiced Companies like Standard Bank, First National Bank, Medi-ClinicProvided Service and Support to HP, IBM and Lexmark Warranty ClientsAttended to Support Calls on High-Level VIP Devices Even where These were Located Outside of my Area of… Show more Run and Manage Company Satellite Branch that Covered the North West and Northern CapeProvide Technical Support and Service to the Company's Contractual Customers in the North West and Northern Cape and Neighboring ProvincesServiced Companies like Standard Bank, First National Bank, Medi-ClinicProvided Service and Support to HP, IBM and Lexmark Warranty ClientsAttended to Support Calls on High-Level VIP Devices Even where These were Located Outside of my Area of Cover/OperationResponsible for Managing and Controlling Spares and Stock that was Issued/Allocated to my Branch One of my Primary Duties and Responsibilities was to Build and Maintain Good Customer Relations and Ensure High Levels of Customer Satisfaction at All Times Show less