- Evaluate and troubleshoot customer concerns- Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication- Sell Asurion smart home and other products on every call- Explain device capabilities, wireless carrier data product offerings and company policies- Meet goals and grow from feedback and coaching- Utilize call center technology to troubleshoot, input, track and report customer issues- When needed, escalate calls to the appropriate tier of customer service function

• Responsible for the upkeep and monitoring of twenty-three Lab stations and laptops.• Implemented a network upgrade project, increasing network stability and performance by 30%.• Provided 24/7 on-call support, ensuring minimal downtime and resolving critical issues promptly.• Streamlined IT ticketing and support processes.• Designed marketing materials for department activities.

Brands: Kraft