Joe Lynch Email & Phone Number

Vancouver, BC, CA

Waterford, County Waterford, Ireland

• Leading IT projects valued in the multi-million range, both locally and globally.
• Team member of the 24/7 IT on-call team
• Collaborating with project and automation engineers to plan and execute project tasks.
• Modifying network ports, group policies and firewall rules to help secure projects and the production site.
• IT Service management and infrastructure libraries (ServiceNow)
• Creating and managing databases (SQL) in both local and cloud environments.

Waterford, County Waterford, Ireland

• Working as first-line support on a busy helpdesk.
• Performing network and physical health checks on IT systems and devices.
• Processing new hires and leaving employees, creating or removing access. (AD, Exchange, Admin Centre)
• Troubleshooting telecommunication systems (Avaya, CMS)
• Involved in onboarding with new agents, teaching them systems/applications.
• Setting up and managing IT equipment such as laptops, accessories, and cabling.

• Troubleshooting iOS devices, including iPhone, iPad, iWatch, and multiple accessories.
• Performed screen sharing and software diagnostics.
• Resolving customer complaints and Apple ID account queries.
• Achieved and maintained monthly statistics, including survey scores and handing time.

County Wexford, Ireland

• Completed a 7-month internship in a busy ICT department.
• Setup conference room audio/video software and hardware for executives and board members.
• Maintained and rolled out security modules (McAfee) on mobile devices and Windows machines
• Worked with active directory, modifying user permissions and setting up new starts.
• Deployed and rolled out Windows 10 on thin clients/laptops using SCCM.
• Assisted in troubleshooting physical and virtual network issues.

County Wexford, Ireland

• Troubleshooting Android, Apple, and 4G router devices.
• Assisting customers with billing queries and complaints.
• Performed signal checking and resolved network issues.
• Worked as a team to reach and maintain monthly statistics.

County Wexford, Ireland

• Photo Editing
• Newspaper creation
• Typography

Bsc (Hons) In Creative Computing, First Class Honours (1:1)

- Final Year Project - Computer Security - Mobile Application Development - 3D Modelling - Multimedia Databases - Advanced Media - Marketing

Bachelor'S Degree, Web Page, Digital/Multimedia And Information Resources Design, Merit - Grade 1 (2:1)

- Website Design and Development - Graphic Design (Adobe Suite) - Networking - Database Systems - Animation - Video Production - Audio.

Fetac Level 5, Graphic Design, Merit

- Adobe Suite - Photography - Animation - Logo Design - Flyer Design - Poster Design