Joe Lynch Email & Phone Number

Vancouver, Bc, Ca

Waterford, County Waterford, Ireland

• Leading IT projects valued in the multi-million range, both locally and globally.• Team member of the 24/7 IT on-call team• Collaborating with project and automation engineers to plan and execute project tasks.• Modifying network ports, group policies and firewall rules to help secure projects and the production site.• IT Service management and infrastructure libraries (ServiceNow)• Creating and managing databases (SQL) in both local and cloud environments. • Setting up and manging Citrix NetScaler on multiple environments. • Working with cyber security experts to improve on site network security.• Rolling out and maintaining hardware/software in GXP and pre-GXP Environments • Setting up devices for utilization in clean room production environments across both WAN/LAN.• Configuring Cisco network switches and providing support while in use.• Creating, managing, and troubleshooting servers/PGs/VDIs on physical and virtual environments (vSphere/VXRail). • Applying and creating custom PowerShell/Bash scripts to manipulate a procedure or machine. • Engaging with IT teams across global sites to address projects and resolve issues.

Waterford, County Waterford, Ireland

• Working as first-line support on a busy helpdesk. • Performing network and physical health checks on IT systems and devices. • Processing new hires and leaving employees, creating or removing access. (AD, Exchange, Admin Centre) • Troubleshooting telecommunication systems (Avaya, CMS) • Involved in onboarding with new agents, teaching them systems/applications. • Setting up and managing IT equipment such as laptops, accessories, and cabling. • Creating documentation for IT processes. • Working with a team to bring effective and quick support. • Communicating with agents to find and resolve an issue/query.

• Troubleshooting iOS devices, including iPhone, iPad, iWatch, and multiple accessories.• Performed screen sharing and software diagnostics.• Resolving customer complaints and Apple ID account queries.• Achieved and maintained monthly statistics, including survey scores and handing time.

County Wexford, Ireland

• Completed a 7-month internship in a busy ICT department.• Setup conference room audio/video software and hardware for executives and board members.• Maintained and rolled out security modules (McAfee) on mobile devices and Windows machines• Worked with active directory, modifying user permissions and setting up new starts.• Deployed and rolled out Windows 10 on thin clients/laptops using SCCM.• Assisted in troubleshooting physical and virtual network issues.• Member of Microsoft Teams deployment project.• Supported virtual infrastructure (VMware/Citrix).• Resolved software and hardware IT tickets placed by employees.• Helped with environmental mapping applications and advertisement graphics for the agency.

County Wexford, Ireland

• Troubleshooting Android, Apple, and 4G router devices.• Assisting customers with billing queries and complaints.• Performed signal checking and resolved network issues.• Worked as a team to reach and maintain monthly statistics.

County Wexford, Ireland

• Photo Editing• Newspaper creation • Typography

Bsc (Hons) In Creative Computing, First Class Honours (1:1)

- Final Year Project - Computer Security - Mobile Application Development - 3D Modelling - Multimedia Databases - Advanced Media - Marketing

Bachelor'S Degree, Web Page, Digital/Multimedia And Information Resources Design, Merit - Grade 1 (2:1)

- Website Design and Development - Graphic Design (Adobe Suite) - Networking - Database Systems - Animation - Video Production - Audio.

Fetac Level 5, Graphic Design, Merit

- Adobe Suite - Photography - Animation - Logo Design - Flyer Design - Poster Design