Jessica Summers , Lssgb Email & Phone Number

Arlington, Virginia, United States

Leading cross-functional teams to optimize healthcare workflows and system integration, improving end-user satisfaction and efficiency.• Utilized data-driven strategies to identify operational gaps, resulting in a 23% reduction in documentation time and a 50% decrease in onboarding time.• Provided comprehensive training and technical support to enhance system adoption across departments.• Drove process improvements that foster collaboration and streamline operations.

Charleston, South Carolina, United States

Analyzed scheduling issues and recommended targeted improvements that increased operational efficiency and enhanced service quality.• Developed comprehensive training materials and streamlined orientation sessions, significantly reducing onboarding times for new employees.• Monitored scheduling inefficiencies and implemented solutions that improved scheduling accuracy and reduced delays in patient care.• Implemented cost-saving strategies, reducing Durable Medical Equipment (DME) expenses by 8% annually through optimized inventory management.

Charleston, South Carolina, United States

Enhanced referral intake procedures and established quality assurance protocols to improve operational efficiency.• Collaborated on Durable Medical Equipment (DME) supply requests, optimizing inventory management for timely patient support.• Created detailed training materials for new hires, facilitating smooth onboarding and integration into the team.• Managed scheduling for conference rooms and meetings, ensuring seamless communication and collaboration.

Charleston, South Carolina Area

Spearheaded the transition from paper charts to a new EHR platform, enhancing workflow efficiency and driving operational innovation.• Led staff training on the EHR system, ensuring successful adoption and implementation as the Subject Matter Expert (SME).• Orchestrated logistics for patient care, including hospitalizations and referrals, optimizing operational workflows.

North Charleston, South Carolina, United States

Coordinated daily and weekend schedules for front desk staff to meet patient needs efficiently.• Executed recruitment and onboarding of new team members, fostering a capable and cohesive workforce.• Ensured data accuracy and regulatory compliance through thorough chart audits.

United States

Protected patient privacy and ensured compliance with HIPAA regulations.• Spearheaded efforts to streamline processes, reducing disability claims turnaround time by 75%.• Collaborated with healthcare providers and patients to fulfill medical record requests efficiently.

Master Of Science - Ms, Health/Health Care Administration/Management

Bachelor Of Science - Bs, Healthcare Administration

Associate Of Arts - Aa, Business Administration And Management, General