J'Lynn Nelson Email & Phone Number

Chicago, Illinois, US

- Actively Manage a primary portfolio of 31 commercial properties spanning over 2.5 million square feet of space across three national clients. - Assist in the management of an additional 33 buildings, covering over 3.8 million square feet of manageable space.- Identify and streamline workflow inefficiencies, improving day-to-day operations and enhancing.

Mclean, VA, US

- Created a new SOP that improved team productivity by 28%, reducing onboarding time and equipping new agents with the tools they needed to excel in their roles.- Attended daily and weekly department head meetings, reviewing operational performance and proactively adjusting plans to accommodate large business groups or seasonal slowdowns.- Helped plan.

Mclean, VA, US

- Gained hands-on experience working in all key hotel departments (front desk, housekeeping, food & beverage, etc.) over a 10-month internship, enhancing operational understanding and adaptability in a fast-paced hospitality environment.- Contributed to improving staff efficiency and onboarding success, as evidenced by the continued use of training.

Seattle, WA, US

- Seamlessly manage seven proprietary systems while handling 30 calls per hour, ensuring each interaction is efficient and solutions-oriented.- Consistently deliver exceptional service, achieving a 98% quality assurance score on monitored calls, reflecting a commitment to accuracy and customer satisfaction.- Contribute to operational improvements by.

Orlando, Florida, US

- Helped guests find exactly what they needed while creating a fun and welcoming environment, ensuring every interaction added to their Universal Studios experience and boosting customer satisfaction by 21%.- Kept the store organized and fully stocked with 200+ SKUs, so guests always had access to what they were looking for, even during busy times.- Guided.

Woonsocket, Rhode Island, US

- Demonstrated adaptability in a fast-paced environment, completing tasks ahead of schedule and supporting a 10% improvement in operational efficiency.- Performed regular stock audits, identifying discrepancies and contributing to a 10% improvement in inventory accuracy.- Maintained product displays near checkout areas, optimizing placement to drive.

Englewood, CO, US

- Resolved escalated customer issues with a 95% satisfaction rate, maintaining the department’s reputation for excellent service.- Trained and mentored team members, boosting overall department productivity by 25% and improving customer interactions. - Led in-store promotions and sales events, generating a 30% revenue increase in the apparel department.

Englewood, CO, US

- Led the team in upscales and warranty sales, achieving a 15%+ increase in average transaction value and exceeding sales targets consistently- Educated customers on product benefits and protection plans, resulting in a 20% increase in warranty program enrollments.- Maintained a clean and organized workspace, improving operational efficiency and enhancing.

Goodlettsville, TN, US

- Managed budgeting and payroll for the store, optimizing labor costs while maintaining 100% compliance with company standards.- Led recruitment and training efforts, onboarding 5+ new team members and improving staff retention by 10%.- Analyzed sales data to identify trends, contributing to the introduction of initiatives that improved sales margins by 5%.

Goodlettsville, TN, US

- Led sales initiatives, driving a 10-15% monthly revenue increase through effective team coaching and strategic product placement.- Monitored inventory control, minimizing stock discrepancies and achieving a 98% accuracy rate during audits.- Enhanced team performance by implementing staff training programs, leading to a 25% improvement in productivity.

Goodlettsville, TN, US

- Provided exceptional customer service, assisting an average of 50+ customers daily, resolving inquiries promptly, and ensuring a 90%+ satisfaction rate based on feedback.- Collaborated with team members to achieve store sales targets, contributing to a 10-15% increase in monthly revenue.- Supported loss prevention efforts, helping reduce inventory.

Bachelor Of Arts - Ba, Integrated Business/ Project Management

Business

Associate Of Arts - Aa, Business Management