J'Lynn Nelson Email & Phone Number

Chicago, Illinois, Us

- Actively Manage a primary portfolio of 31 commercial properties spanning over 2.5 million square feet of space across three national clients. - Assist in the management of an additional 33 buildings, covering over 3.8 million square feet of manageable space.- Identify and streamline workflow inefficiencies, improving day-to-day operations and enhancing overall tenant convenience.- Maintain open communication with vendors to ensure high-quality services are consistently delivered, fostering reliable partnerships that benefit the property.- Build strong, positive relationships with tenants by staying proactive and responsive, resolving maintenance concerns efficiently, and improving tenant satisfaction by 16%.

Mclean, Va, Us

- Created a new SOP that improved team productivity by 28%, reducing onboarding time and equipping new agents with the tools they needed to excel in their roles.- Attended daily and weekly department head meetings, reviewing operational performance and proactively adjusting plans to accommodate large business groups or seasonal slowdowns.- Helped plan monthly budgets and forecast resources, aligning schedules and spending with financial targets while managing operations for a 300-room property.

Mclean, Va, Us

- Gained hands-on experience working in all key hotel departments (front desk, housekeeping, food & beverage, etc.) over a 10-month internship, enhancing operational understanding and adaptability in a fast-paced hospitality environment.- Contributed to improving staff efficiency and onboarding success, as evidenced by the continued use of training materials by the hotel, ensuring consistent knowledge transfer and reducing the time required to onboard new employees by 20%.- Led the design and execution of a comprehensive onboarding project to streamline new employee integration, resulting in the creation of a training resource still in use today to onboard and train 5+ front desk team members.

Seattle, Wa, Us

- Seamlessly manage seven proprietary systems while handling 30 calls per hour, ensuring each interaction is efficient and solutions-oriented.- Consistently deliver exceptional service, achieving a 98% quality assurance score on monitored calls, reflecting a commitment to accuracy and customer satisfaction.- Contribute to operational improvements by identifying process inefficiencies and implementing changes that saved an average of five minutes per call.

Orlando, Florida, Us

- Helped guests find exactly what they needed while creating a fun and welcoming environment, ensuring every interaction added to their Universal Studios experience and boosting customer satisfaction by 21%.- Kept the store organized and fully stocked with 200+ SKUs, so guests always had access to what they were looking for, even during busy times.- Guided five new team members through training, sharing tips and strategies to help them feel confident and ready to assist guests.

Woonsocket, Rhode Island, Us

- Demonstrated adaptability in a fast-paced environment, completing tasks ahead of schedule and supporting a 10% improvement in operational efficiency.- Performed regular stock audits, identifying discrepancies and contributing to a 10% improvement in inventory accuracy.- Maintained product displays near checkout areas, optimizing placement to drive impulse purchases and increase sales by 8%.

Englewood, Co, Us

- Resolved escalated customer issues with a 95% satisfaction rate, maintaining the department’s reputation for excellent service.- Trained and mentored team members, boosting overall department productivity by 25% and improving customer interactions. - Led in-store promotions and sales events, generating a 30% revenue increase in the apparel department during promotional periods.

Englewood, Co, Us

- Led the team in upscales and warranty sales, achieving a 15%+ increase in average transaction value and exceeding sales targets consistently- Educated customers on product benefits and protection plans, resulting in a 20% increase in warranty program enrollments.- Maintained a clean and organized workspace, improving operational efficiency and enhancing the customer experience.

Goodlettsville, Tn, Us

- Managed budgeting and payroll for the store, optimizing labor costs while maintaining 100% compliance with company standards.- Led recruitment and training efforts, onboarding 5+ new team members and improving staff retention by 10%.- Analyzed sales data to identify trends, contributing to the introduction of initiatives that improved sales margins by 5%.

Goodlettsville, Tn, Us

- Led sales initiatives, driving a 10-15% monthly revenue increase through effective team coaching and strategic product placement.- Monitored inventory control, minimizing stock discrepancies and achieving a 98% accuracy rate during audits.- Enhanced team performance by implementing staff training programs, leading to a 25% improvement in productivity metrics.

Goodlettsville, Tn, Us

- Provided exceptional customer service, assisting an average of 50+ customers daily, resolving inquiries promptly, and ensuring a 90%+ satisfaction rate based on feedback.- Collaborated with team members to achieve store sales targets, contributing to a 10-15% increase in monthly revenue.- Supported loss prevention efforts, helping reduce inventory shrinkage by 5% through adherence to security protocols and regular audits.

Bachelor Of Arts - Ba, Integrated Business/ Project Management

Business

Associate Of Arts - Aa, Business Management