Jm Caseño Email & Phone Number

Philippines

As an Escalations Manager I played a crucial part in maintaining the reputation of the delivery account and ensuring customer satisfaction during the campaign. I am responsible for overseeing the entire escalation process, ensuring timely and effective resolution of customer complaints and concern. Collaborating with various departments, such as operations, logistics, and customer service, to identify root causes and implement corrective actions.

As a call center agent in a transportation account, I handle inbound calls, assisting customers with addressing inquiries about routes and fares. My duties include resolving issues, processing, and ensuring customer satisfaction while contributing to the smooth operation of transportation services.

In my role as a chat support representative within the financial account, I'm tasked with swiftly and accurately assisting customers through chat platforms. I handle inquiries, maintain compliance standards, and even spot opportunities to promote our products, all while prioritizing professionalism and ensuring customer satisfaction.

Iloilo City Proper, Western Visayas, Philippines

▪ Taking escalation and manager calls. Doing outbound calls and sending emails to the localdepots to expedite packages if possible. Also, calling back customers and sending them emailsto provide updates.▪ Admin tasks, call listening and auditing calls, and doing side barge

Philippines

- Answering customer delivery queries- Build and maintain relationships with internal and external customers- Build relationships with the customersCoordinate all shipments for all locations- Ensuring compliance with regulations- Provide shipment quotes for customers and set up shipments as required by customers.

Iloilo, Western Visayas, Philippines

- Selling and offering beauty products thru online social media platforms and face to face - Assist customers in finding the right products based on their requirements.- Inform customers about loyalty programs, special offers, and promotions to encourage repeat purchases and enhance customer loyalty. This may involve explaining the benefits of loyalty rewards, such as discounts, exclusive access to events, or free samples.- Identify opportunities to upsell by recommending complementary products, such as pairing a moisturizer with a serum or suggesting coordinating shades of lipstick etc.